Voiceguide Does Not Play Greetings Or Proceed

[iTime]

Dear Support,

 

This happens sometimes for my script.

This is for call-out activities: After Voiceguide dials out and the user picks up the phone, the voiceguide does not play greeting message.

This symptom goes away if I restart the server.

 

Could you tell me what is causing this error?

 

Thanks.

VoiceGuideNoSound.zip

[SupportTeam]

It looks like the TTS engine is processing commands very slowly (many seconds per command) and that it never advises that it has completed creating the .WAV file.

 

Are you able to use another TTS engine for now to see if this issue is TTS engine specific, or is it related to the SAPI engine itself?

 

 

145059.260 6 1 1 state Dialing 112...

145115.354 6 1 1 state Dialing 112..., doing answer detection... (DX_PAMDOPTEN)

145115.354 19 1 1 ev Dialogic 133,TDX_CALLP, crn=20000002, 10,3,0,CR_CNCT,CON_PVD,

 

145115.417 6 1 1 state Human answer. Start [C:\Program Files\VoiceGuide\Scripts\IntelliTime\Login.vgs]

145115.651 6 1 1 state [CheckTaskType] type: Script_VBScript, iRunWait=1

 

145118.448 15 1 1 rem RvSet IsMoveAutoNotify, false

145118.480 15 1 1 rem RvSet_RvList [PlayWelcomeGetEmpNumber]{3596}[GetAppointment]{}[GreetFilePath]{WAV Files\Login_OutdialLoginGreet.wav,WAV Files\Common_CallingFor.wav}[blnIsAppointmentValid]{true}[blnIsMultipleAppointment]{false}[intRetries]{4}[intRetriesTemp]{5}[EmpName]{ ERIK BECK}[GreetPasswordPath]{WAV Files\Login_OutdialLoginPassword.wav}

145118.526 15 1 1 rem Run_ResultReturn é [success] [success] 7 7

 

145119.573 6 1 1 [PlayCallOutGreetings] VGMTYPE_PLAY run start

145119.605 6 1 1 CheckForAnyPlayActionsAndSetkeysIfNecessary no PlayActions, vgmidx=67, strPaths=on {timeout 0} goto [GetPasswordForDialOut]

 

145119.636 6 1 1 PrepareAndPlayWavAndTts start iModuleIdx=67, iPlayFileIdx=1, bMakeTtsFile=True, sSoundFileIs=

145119.636 6 1 1 rv replace start [$RV[GreetFilePath]]

145119.636 6 1 1 rv replace end [WAV Files\Login_OutdialLoginGreet.wav,WAV Files\Common_CallingFor.wav]

145119.636 6 1 1 PrepareAndPlayWavAndTTS sPlayFile=WAV Files\Login_OutdialLoginGreet.wav,WAV Files\Common_CallingFor.wav

145119.636 6 1 1 tts orig strTtsFname=, bMakeTtsFile=True

145119.636 6 1 1 tts new strTtsFname=C:\Program Files\VoiceGuide\temp\tts_1_1.wav

145119.636 6 1 1 rv replace start [$RV[EmpName]]

145119.636 6 1 1 rv replace end [ ERIK BECK]

145119.636 6 [sAPI]:TTSspeed = 0

145119.636 6 [sAPI]:TTSvolume = 100

145119.636 6 1 1 tts get vg.ini SAPI section speed=0, volume=100

145119.636 6 1 1 tts generate start[ ERIK BECK] (len=10)C:\Program Files\VoiceGuide\temp\tts_1_1.wav, format=1, iModuleIdx=67, iPlayFileIdx=1

145119.636 6 1 1 qTel add cmd_Tts2WavFile [1,0,0,0,0][ ERIK BECK|C:\Program Files\VoiceGuide\temp\tts_1_1.wav|||]

145119.636 7 1 1 qTel run cmd_Tts2WavFile

145119.651 6 1 1 tts generate wait ()

145248.982 19 1 1 ev Dialogic 134,TDX_CST, crn=20000002, 1000,0,0,DE_TONEON,DISCONNECT_USER_1,

 

 

 

 

145119.651 280 2wav copy TTS text start 2

145119.651 280 2wav copy TTS text finished

145119.651 280 2wav wrote all data to idx 1

145119.683 3288 tts found new TTS task

145119.683 3288 TTS destination file does not exixst C:\Program Files\VoiceGuide\temp\tts_1_1.wav

145119.683 3288 AssignFormat => 0

145119.792 3288 BindToFile C:\Program Files\VoiceGuide\temp\tts_1_1.wav => 0, 0x0

145128.777 3288 SetOutput => 0, 0x0

145155.809 3288 tts speak start idx=1

145525.752 280 2wav copy TTS text start 2

145525.752 280 2wav copy TTS text finished

145525.752 280 2wav wrote all data to idx 2

145728.864 280 2wav copy TTS text start 2

145728.864 280 2wav copy TTS text finished

145728.864 280 2wav wrote all data to idx 3