Voip Provider Changed Need Advice On Set Up.

[timmhaun@cs.com]

Hi All,

 

As mentioned in the description, Phone Power purchased VOIP.com a little while ago, and has changed the log on parameters. They don't use the same names as you do for connections, hopefully you can help.

 

In looking at your help files for VoIP_Registration and Authentication, I'm not sure how to complete the configuration file with the info I obtained from Phone Power's website.

 

Auth ID: 650XXXXXXX

Use Auth: Yes

SIP User ID: 650XXXXXXX

SIP Password: ABXXXXXXXXXXXXX

Proxy: 20X.XX.X.X

 

Do I need to obtain more info from them, and what info do I need?

 

Thanks!

[SupportTeam]

Please post the WireShark trace capturing VoiceGuide startup and the attempted registration. We can then see what is happening between VoiceGuide and the PhonePower registration server.

Please .ZIP up the trace before posting.

[timmhaun@cs.com]

Hello,

 

Here is the file. I had to guess at some of the configuration.

20101218VG.zip

[SupportTeam]

PhonePower is responding to the REGISTER request with a "403 Forbidden" response.

 

What is your VG's Config.xml SIP Registration configuration?

[timmhaun@cs.com]

<VoIP_Registrations>

 

<VoIP_Registration>

<Display></Display>

<Protocol>SIP</Protocol>

<RegServer>208.64.8.6</RegServer>

<RegClient>voip650XXXXXXX@phonepower.com</RegClient>

<LocalAlias>voip650XXXXXXX@192.168.1.195</LocalAlias>

</VoIP_Registration>

 

</VoIP_Registrations>

 

<VoIP_Authentications>

 

<VoIP_Authentication>

<Display></Display>

<Realm>phonepower.com</Realm>

<Identity>sip:voip650XXXXXXX@phonepower.com</Identity>

<AuthUsername>voip650XXXXXXX</AuthUsername>

<AuthPassword>ABEXXXXXXXXXXXX</AuthPassword>

</VoIP_Authentication>

 

</VoIP_Authentications>

[SupportTeam]

Try this:

 

<VoIP_Registrations>

 

<VoIP_Registration>

<Display></Display>

<Protocol>SIP</Protocol>

<RegServer>208.64.8.6</RegServer>

<RegClient>voip650XXXXXXX</RegClient>

<LocalAlias>voip650XXXXXXX</LocalAlias>

</VoIP_Registration>

 

</VoIP_Registrations>

 

<VoIP_Authentications>

 

<VoIP_Authentication>

<Display></Display>

<Realm>phonepower.com</Realm>

<Identity></Identity>

<AuthUsername>voip650XXXXXXX</AuthUsername>

<AuthPassword>ABEXXXXXXXXXXXX</AuthPassword>

</VoIP_Authentication>

 

</VoIP_Authentications>

 

and post WireShark trace as before if you still have problems.

[timmhaun@cs.com]

Made changes, - Now getting 403 Missing Mandatory to User...

20101219VG.zip

[SupportTeam]

You should contact the VoIP service supplier and ask them why their servers are responding like this to your registration attempts. You can forward them the WireShark traces as well to see what is happening.