Out-Dial Function Stopped With An Error

[iTime]

Dear Support,

 

I have a problem with out-going calls.

 

It used to work fine, but at some point, Voiceguide stopped checking the CallQue table (I use MS SQL DB) every second anymore, and the log shows,

 

"DoWorkFindCall stage1 : Object reference not set to an instance of an object......" error messages.

 

The IVR server worked fine for incoming calls though.

 

I have restarted Voiceguide and it now seems to work fine, but I could not figure out what had caused it to stall.

 

Could you check my log and tell me possible causes?

 

Thanks in advance.

Log_CallOutError.zip

[SupportTeam]

The newer versions of VoiceGuide have some improvements in re-connectivity after the connection to external CallQue database is broken (due to lack of network connectivity etc).

 

The version of VoiceGuide v7 used on your system is a fairly old one.

 

Please update system to current version of VoiceGuide v7 and post traces again if you still encounter a problem.

[iTime]

I will do so.

 

Thanks for your quick help!