Customizing Tts Text On Outgoing Calls.

[SupportTeam]

Rick wrote:

 

I'm assuming that your GUI creates a text-based VoiceGuide script file? I can see that I'd want to store the bulk of that file in my own database, and change the text relating to the message that I want spoken, and then save that as a file just before saving the Out Dial Input File that references that VoiceGuide Script.

[SupportTeam]

I'm assuming that your GUI creates a text-based VoiceGuide script file?

Yes.

 

and change the text relating to the message that I want spoken, and then save that as a file just before saving the Out Dial Input File that references that VoiceGuide Script.

Yes, that would work.

 

Another approach would be to include variables in the outgoing call record. The variable can hold the text that you want to speak, and the script just speaks the contents of that variable.