Acd Is Required To Use Another License

[dminof]

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Hello.

 

I have some questions.

 

I bought an enterprise + dialer version 7 with dialogic 4 ports.

 

"ACD is required to use another license?

 

How IVR transfers the call to the ACD Agent.

 

ACD agents use softphone? Where login?

 

REgards

 

Diego Miño

[SupportTeam]

I bought an enterprise + dialer version 7 with dialogic 4 ports.

"ACD is required to use another license?

 

No other license is required.

 

 

How IVR transfers the call to the ACD Agent.

 

The call needs to be placed in an ACD queue, and VoiceGuide will then send call to available agent.

 

To place call in queue use the 'Call Transfer' module, and use an expression like this in the 'transfer to' field:

 

acd:somequename

 

call will then be sent to a selected agents who has a skill level in somequenameand is logged in and available.

 

 

ACD agents use softphone? Where login?

Agents use the "VoiceGuide Agent" application/popup to log in and set their status.

 

The calls can arrive on any phone/sofphone. The agents phone number is configurable in the vgAgent.ini file.

For calls to arrive on softphone VoiceGuide must be running a VoIP based system, or you need media gateways.

[dminof]

tks, You have an example of acd + agents + outbound dialer with 4 ports dialogic + voiceguide version 7

[SupportTeam]

The vgAgent application is a separate download. Please see our WWW Downloads page from where you can download the application and installation instructions.