Vg Takes A Long Time To Anwser

[mikeraut]

There is a pause of about 5 seconds before the Main System Greeting is played. I have notice in the log that VG logfile the following entry.

 

t timer set 5 sec : EV_TIMEOUT_INBANDSIGNAL_INTERDIGIT

 

Is this relevant? I have looked to see if this parameter is adjustable, but have not found any reference as yet.

0825_1522_vgEngine.zip

[SupportTeam]

Trace shows the timestamps of when the various events occur. In this case the reception of inband signaling information takes close to 3 seconds and time from that time the voicemail intialization is made and the message count starts getting played about half a second later. You may be able to speed up the time in which the inband signaling is sent - this may be settable on the PBX that is sending the inband signaling.

 

 

 

152358.093 6 13 7 state Ring 1

152358.640 18 13 7 ev CallState TDX_SETHOOK_DX_OFFHOOK, crn=10000001, iEvent=2 ,256,1,4,,,]. vgEngine v7.1.3793.19523 (2010-05-21 9:50:46.45)

152358.687 18 13 7 ev dtmf * (268435457,42,0)

152358.843 18 13 7 ev dtmf * (268435457,42,0)

152359.046 18 13 7 ev dtmf * (268435457,42,0)

152359.218 18 13 7 ev dtmf 1 (268435457,49,0)

152359.421 18 13 7 ev dtmf * (268435457,42,0)

152359.593 18 13 7 ev dtmf * (268435457,42,0)

152359.796 18 13 7 ev dtmf 4 (268435457,52,0)

152359.984 18 13 7 ev dtmf 0 (268435457,48,0)

152400.187 18 13 7 ev dtmf 0 (268435457,48,0)

152400.359 18 13 7 ev dtmf * (268435457,42,0)

152400.546 18 13 7 ev dtmf 1 (268435457,49,0)

152400.875 20 13 7 timer EV_TIMEOUT_INBANDSIGNAL_INTERDIGIT

152400.875 6 13 7 inband [***1**400*1] matched by pattern [[*][*][*]?**???[*]?]

152400.906 6 13 7 state [inband_TOC] Evaluate [$RV[inband_TOC]]

152401.093 6 13 7 state [VmLoginStart] type: Script_VBScript, iRunWait=1

152401.281 6 13 7 state [VmMmMsgCountsCalc] type: Script_VBScript, iRunWait=1

152401.468 6 13 7 state [VmMmMsgCountsPlayNew] Say Numbers: 1 as Number

152401.468 6 13 7 PlaySoundStartNumbers $RV[PathSysVoice]VmbAccessYouHave.wav, $RV[PathSysVoice]VmbAccessNewMessagesAnd.wav, 1, Number

[mikeraut]

Thanks for the reply - I forgot to mention that lines 1 to 4 are set for the Auto Attentendant, where no inband signalling is used - nor setup on the pabx.

Are there any other reasons channels 1 to4 are responding so slow. I could let you have the number to dial if you need. There is also Teamviewer loaded for remote admin

[SupportTeam]

This system is configured to receive Inband Signaling, hence VoiceGuide awaits some inband signaling after picking up the handset.

No inband signaling is sent by PBX, but VG waits for it for up to the 'inband signaling begin' timeout (5 seconds).

This is why you are seeing delay in the script starting.

 

Right now it is not possible to set some channels to receive inband signaling and some not. If system is configured to listen for inband signaling it will do so on all lines.

 

Best approach would be to ensure that the PBX sends inband signaling on all calls sent to lines attached to VoiceGuide IVR system.

 

 

152523.078 6 1 1 state Ring 1

152523.625 18 1 1 ev Dialogic 135,TDX_SETHOOK, crn=10000002, 0,0,0,DX_OFFHOOK,CALL_INBOUND,

152523.625 18 1 1 ev CallState TDX_SETHOOK_DX_OFFHOOK, crn=10000002, iEvent=2 ,256,1,4,,,]. vgEngine v7.1.3793.19523 (2010-05-21 9:50:46.45)

152523.625 6 1 1 Inband detection start (4 patterns loaded)

152523.625 6 1 1 t timer set 5 sec : EV_TIMEOUT_INBANDSIGNAL_INTERDIGIT

152523.625 18 1 1 ev Dialogic 134,TDX_CST, crn=10000002, 17494,0,0,DE_LCON,,

152528.375 20 1 1 timer EV_TIMEOUT_INBANDSIGNAL_INTERDIGIT

152528.375 6 1 1 state [Morning] Time Switch []

152528.375 6 1 1 state [Afternoon] Time Switch []

152528.375 6 1 1 state [Play Afternoon] Playing wav ()

152528.375 6 1 1 state [Main System Menu] Playing wav (C:\Program Files\VoiceGuide\Scripts\AutoAttendant\Main AA Greeting.wav)

[mikeraut]

Thanks, that good advice - make perfect sense. Do you forsee the 'wait for digits' parameter (5 secs) to be confiurable in the future?

[SupportTeam]

It should be configurable in about a month or so.

 

In VG.INI in section [PBX] you will be able to add these entries:

Timeout_InbandSignal_FirstDigit=20

Timeout_InbandSignal_InterDigit=5

 

Timeout values will be in 100ms units. ie: 20=2seconds.

[bretterson]

Does this require a software upgrade? And if so, how can I get it?

[SupportTeam]

Does this require a software upgrade?

Yes.

 

 

And if so, how can I get it?

Newest version, which has these used configurable InbandSignal timeouts can be downloaded from:

[old link removed]