Amwelcmsg

[Guest fsoudbakhsh]

Hello,

I am trying to overcome the False reports of an Answer Machine answer when a Live Peron actually answered the call.

 

I have read your help and forums and tried to use Evaluate Expression module to assign $RV[AMWelcMsg]< 10 which means less then 1 second to go to next module, if Dialogic detected AnswerMachineWelcMsg. but it seems that my Script won't get any Result Variable for $RV[AMWelcMsg].

 

please see below the part of the log file that shows Dialogic detected AnswerMachineWelcMsg EV_SILENCE_DETECTED and $RV[AMWelcMsg] has not result variable.

 

Would you please advice me how to use $RV[AMWelcMsg] that AnswerMachineWelcMsg EV_SILENCE_DETECTED will be ignored.

Thanks

 

 

075502.97 5 event EV_SILENCE_DETECTED, iCode=9300 state=1152

075502.97 5 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED

075502.97 5 rv rec length: AmWelcMsg_RecLen100ms = 576

075502.98 5 tw DialogicEvent 130,TDX_RECORD,0,0,0,TM_MAXSIL,,

075502.98 5 event TDX_RECORD, iCode=130 state=1152

075502.98 5 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_130

075503.02 5 event EV_REC_FINISHED, iCode=8003 state=1152

075503.03 5 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED

075503.03 5 state Run Answer Machine script [C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\mainManuForVoIPWithoutCC\mainManuForVoIPWithoutCC.vgs]

075503.03 5 tr NewVgsVgm_Goto (C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\mainManuForVoIPWithoutCC\mainManuForVoIPWithoutCC.vgs,,,,,0)

075503.03 5 FindFullPathToScript_VgsOrVgp start [C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\mainManuForVoIPWithoutCC\mainManuForVoIPWithoutCC.vgs]

075503.03 0 LoadedVgs_Find C:\Program Files\ivg\Scripts\PBPScript\MCAC\starting scrip\mainManuForVoIPWithoutCC\mainManuForVoIPWithoutCC.vgs at idx=3

075503.03 5 StartModuleDefault=[AmWelcMsg]

075503.03 5 state [AmWelcMsg] Evaluate [$RV[AmWelcMsg]<10]

075503.03 5 eval[>10]

075503.03 5 Error: 1002

075503.03 5 Eval Expr result:[>10]

075503.03 5 path {>10} not found

075503.05 5 next module is [RefCallerID] (idx=197)

075503.05 5 state [RefCallerID] Evaluate ["$RV_CIDNUMBER"]

[SupportTeam]

The $RV to use is:

 

$RV[AmWelcMsg_RecLen100ms]

 

not the $RV that you mention.