Voice Guide Script Loop

[rmatosaw]

Hi,

 

We have problems with one of our servers (the 'old' one).

Today (in two times) the script in all channels answered only playing the message 'numero_da_proposta.wav' continuoulsy.

We tried to restart the service, the dialogic cards etc. But the only way to solve the problem was reboot the server.

 

Attached scripts, log, conf etc.

 

Thanks for your attention.

 

Rafael

1221_1045_vgEngine.zip

conf.zip

1221_1353_vgEngine.zip

1221_ktTel.zip

1221_1545_vgEngine.zip

1221_1618_vgEngine.zip

1221_ktTel.zip

scripts.zip

[SupportTeam]

In your script after caller enters the number in [AskCallerForID] module the script goes onto the [QryVB] module.

 

The [QryVB] module is a VBSCript module that performs a Database query (stored procedure call?).

 

It looks like that VBSript module is erroring out and not completing, and the 'fail'/'error' path in that [QryVB] module points back to [AskCallerForID], which is why you get a loop.

 

You should point the error path to another module, not [AskCallerForID], to handle the error condition better.

 

Is this error happening on one server and not on the other?

Can you outline the specs of both servers?

[rmatosaw]

We have problems only in one server.

The two servers has the same configuration (P4 - 3Ghz - 1 Gb mem) but the version of VoiceGuide is different:

- the server that has problems: VG 7.0.3512.36780

- the other server: VG 7.0.3615.29861

 

Yesterday we had problems again. We notice, when the problem was occurring, there was a backlog of process 'tif2pdf.exe' running. (attached the situation).

Do you thing it can be related with the problem ?

 

We are planning to install the VG version 7.0.3615.29861 in the first server. Do you thing it can solve the problem ?

 

Thanks

 

[rmatosaw]

Hi,

 

We installed the same version in the two servers, and the problem appears to be solved.

 

Thanks.