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[Guest DiegoBellini]

I have already installing a new IVR server, and i have a problem that i can't detect.

The error in the log file is:

"171344.968 8 7 4 ERROR: COM interface not supported in this version."

 

The system was working well without license. Then, we buy the license, I installed it, and then we have this problem.

 

Attach the log file and the license

 

Thanks

 

Diego Bellini

Edited 10/22/2009 11:29 PM by DiegoBellini
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[SupportTeam]

Looks like the license that you have purchased is the Professional type license.

 

You will need to purchase an Enterprise type license if you would like ot use the COM interface.

 

Please see: http://www.voiceguide.com/vgFeatures.htm

 

You can upgrade for difference in price within first month.

 

Pleae do not post license codes themselves on the forum.

[Guest DiegoBellini]

Looks like the license that you have purchased is the Professional type license.

 

You will need to purchase an Enterprise type license if you would like ot use the COM interface.

 

Please see: http://www.voiceguide.com/vgFeatures.htm

 

You can upgrade for difference in price within first month.

 

Pleae do not post license codes themselves on the forum.

 

Ohhh, noooo. We have bought other licenses and we never had this problem. This is new ?

How we proceed to pay the difference?

[SupportTeam]

COM interface was always only supported in Enterprise version.

 

Please use the online WWW order form to place the order and in the Comments section indicate that this is an upgrade from existing Professional license.

 

Please email sales@voiceguide.com for any further inquiries regarding the licenses.