VoiceGuide Doesnt Work

[Guest btuser]

Hello,

 

We have built up a test system with following configuration:

 

- VoiceGuide Software

- Dialogic HMP Driver Software, Version 3.0.

 

Our VoIP System is a Asteriks based server. Unfortunately, we could not establish a connection to our VoIP server.

The VoiceGuide Status Monitor doesnt shows the lines which was configured as described in the manuals.

We have also detected by using Wireshark, that there is no outgoing connection to our voip server.

 

And another issue:

if we try to start the “IP Media Server Demo” give us following error:

 

Error : CIPTModule::Init -> gc_OpenEx failed to get IPT board

Error: CIPModule ::Init - > failed to ititialize IPT board :N_iptB1:P_IP

 

 

All systems are running well, therefor we dont know what is wrong.

 

We would be appreciate, if you can asist us with further explanations. You can find some logfiles into the attachement.

 

Thank you in advance.

voive_guide_logs.zip

[SupportTeam]

The ktTel trace shows that the system could not even start the basic Dialogic services:

090347.855 26368 ERROR gc_start

 

Have you enabled all the options when installing HMP?

 

You need to manually select at least the "Core Runtime Package" option during the HMP installation process - on the "Select Features" page during HMPs installation. Probably best to just select all of them.

 

Suggest you uninstall HMP, then restart system then install HMP again.

 

Test if HMP works using the "IP Media Server Demo”, and then once that is working then reinstall VoiceGuide.

[Guest btuser]

We have uninstalled and installed HMP many times, but the result was the same as before.

 

However, we have detected that the hosts file does not exists on the machine. After creating this file, the “IP Media Server Demo” was working without error.

 

VoiceGuide is now working very well, thank you for your assistance.