How To Prevent Vg From Answering Calls

[allstatesmed]

Using VG 7.

I do NOT want VG to answer the phone when a person calls the line that it is connected to.

I can't figure out which file or setting needs to be edited to prevent this from happening again. Currently, VG answers with the Get Credit Card Number script.

 

Please help.

[SupportTeam]

Create a script with just a single hangup module in it, and mark the script to "Start before Answering the Call". (see the Edit -> Script Properties menu)

 

Edit the Config.xml file and have the lines use the script created above.

[allstatesmed]

But I'm guessing that this will actually hang up those incoming calls. What if I don't want to do anything with those incoming calls, just let the line ring?

[SupportTeam]

The calls will not be hung up on. The calls were never answered in the first place as the script is set to "Start before Answering the Call". The script will end without answering the call and the phone will just ring and ring until the caller hangs up.