Guest Henry Report post Posted 09/28/2003 10:36 AM We are using VG with a phone system and a D/4PCi card. When an incoming call arrives it appears that VG is answering the call using more than one line ? Some times the call is answered and hug up immediately see below: 202957.39 6 linedevstate 2048 0 0 202957.39 6 callstate OFFERING 66434 0 4 202957.42 6 callinfo CALLEDID 202957.42 6 callinfo ORIGIN 202957.42 6 ring 0 202957.42 8 linedevstate 2048 0 0 202957.42 8 callstate OFFERING 66368 0 4 202957.44 8 callinfo CALLEDID 202957.44 8 callinfo ORIGIN 202957.44 8 ring 0 202957.45 9 linedevstate 2048 0 0 202957.45 9 callstate OFFERING 66025 0 4 202957.47 9 callinfo CALLEDID 202957.47 9 callinfo ORIGIN 202957.47 9 ring 0 202957.48 7 linedevstate 2048 0 0 202957.48 7 callstate OFFERING 66366 0 4 202957.50 7 callinfo CALLEDID 202957.50 7 callinfo ORIGIN 202957.50 7 ring 0 203003.41 6 ring 2 203003.41 6 Answer the call at 28/09/2003 8:30:03 PM 203003.41 6 lineAnswer(66434) => 66538 203003.61 8 ring 2 203003.61 8 Answer the call at 28/09/2003 8:30:03 PM 203003.61 8 lineAnswer(66368) => 66163 203003.61 9 ring 2 203003.61 9 Answer the call at 28/09/2003 8:30:03 PM 203003.63 9 lineAnswer(66025) => 65633 203003.63 7 ring 2 203003.63 7 Answer the call at 28/09/2003 8:30:03 PM 203003.63 7 lineAnswer(66366) => 65902 203003.95 6 callstate CONNECTED 66434,1,0 203003.95 6 WorkingModeTAPI= 203003.95 6 WorkingModeScript= 203003.98 6 Inband detection not enabled 203003.98 6 StartLoadedVgs at 28/09/2003 8:30:03 PM 203004.00 6 tapi Reply 66538 0 203004.00 6 [Welcome] Playing 203004.00 6 [Welcome] Playing (F:\ALS\IVR\Welcome.wav) 203004.00 6 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4] file[F:\ALS\IVR\Welcome.wav] 203004.02 6 PlaySoundStart line[6] err=[0 tr 5 waveOutOpen MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav] 203004.02 6 For Dialogic use: PCM 11Khz 8bit Mono 203004.02 6 Hanging up call... [srlib PlaySoundStart] 203004.02 6 RecSoundStop ok 203004.03 6 PlaySoundStop ok 203004.03 6 fnHangupCall end 203004.03 6 RunModule PLAY end 203004.03 6 tapie PlayEnd old line=6 0 698765 203004.05 6 tapie PlayEnd old line=6 0 698765 203004.14 8 callstate CONNECTED 66368,1,0 203004.16 8 WorkingModeTAPI= 203004.16 8 WorkingModeScript= 203004.20 8 Inband detection not enabled 203004.20 8 StartLoadedVgs at 28/09/2003 8:30:04 PM 203004.20 8 tapi Reply 66163 0 203004.23 8 [Welcome] Playing 203004.23 8 [Welcome] Playing (F:\ALS\IVR\Welcome.wav) 203004.27 8 PlaySoundStart ok [F:\ALS\IVR\Welcome.wav] 203004.27 8 RunModule PLAY end 203004.27 7 callstate CONNECTED 66366,1,0 203004.28 7 WorkingModeTAPI= 203004.30 7 WorkingModeScript= 203004.30 7 Inband detection not enabled 203004.30 7 StartLoadedVgs at 28/09/2003 8:30:04 PM 203004.31 7 tapi Reply 65902 0 203004.31 9 callstate CONNECTED 66025,1,0 203004.31 9 WorkingModeTAPI= 203004.31 9 WorkingModeScript= 203004.33 9 Inband detection not enabled 203004.34 9 StartLoadedVgs at 28/09/2003 8:30:04 PM 203004.34 9 tapi Reply 65633 0 203004.34 9 [Welcome] Playing 203004.34 9 [Welcome] Playing (F:\ALS\IVR\Welcome.wav) 203004.38 9 PlaySoundStart ok [F:\ALS\IVR\Welcome.wav] 203004.38 9 RunModule PLAY end 203004.38 7 [Welcome] Playing 203004.38 7 [Welcome] Playing (F:\ALS\IVR\Welcome.wav) 203004.41 7 PlaySoundStart ok [F:\ALS\IVR\Welcome.wav] 203004.41 7 RunModule PLAY end 203006.00 6 linedevstate 2048 0 0 203006.00 6 callstate IDLE 66434 0 0 203006.00 6 WorkingMode@Idle= 203006.02 6 tapi Reply 65616 0 203007.08 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 203007.08 6 ReinitTelephony due to IDLE start 203007.08 6 tapic lineDeallocateCall(MainCall:66434) 0 203007.36 6 lineOpen(6) => 0 203007.36 6 Waiting for a call... 203007.36 6 lineOpen(6)LineHandle=66146 203014.08 8 wb(69900000) 203015.09 9 wb(69912500) 203016.11 7 wb(69915600) 203017.14 8 Play End line[8] (id=699000) 203017.14 8 LsPlayMsg EV_PLAY_FINISHED 203017.14 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203017.14 9 Play End line[9] (id=699125) 203017.14 9 LsPlayMsg EV_PLAY_FINISHED 203017.16 9 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203017.16 7 Play End line[7] (id=699156) 203017.16 7 LsPlayMsg EV_PLAY_FINISHED 203017.16 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203017.17 7 [Menu1] Playing 203017.17 7 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203017.20 7 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203017.20 7 RunModule PLAY end 203017.20 9 [Menu1] Playing 203017.20 9 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203017.22 9 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203017.23 9 RunModule PLAY end 203017.23 8 [Menu1] Playing 203017.23 8 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203017.27 8 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203017.27 8 RunModule PLAY end 203029.22 7 wb(71193700) 203030.23 9 wb(71198400) 203031.27 8 wb(71200000) 203032.28 7 Play End line[7] (id=711937) 203032.28 7 LsPlayMsg EV_PLAY_FINISHED 203032.30 9 Play End line[9] (id=711984) 203032.30 9 LsPlayMsg EV_PLAY_FINISHED 203032.30 8 Play End line[8] (id=712000) 203032.30 8 LsPlayMsg EV_PLAY_FINISHED 203038.08 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 203038.08 7 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203038.11 7 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203038.13 8 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 203038.14 8 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203038.17 8 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203038.19 9 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 203038.20 9 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203038.23 9 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203050.36 7 wb(73285900) 203051.38 8 wb(73292100) 203052.39 9 wb(73298400) 203053.42 7 Play End line[7] (id=732859) 203053.42 7 LsPlayMsg EV_PLAY_FINISHED 203053.44 8 Play End line[8] (id=732921) 203053.45 8 LsPlayMsg EV_PLAY_FINISHED 203053.47 9 Play End line[9] (id=732984) 203053.48 9 LsPlayMsg EV_PLAY_FINISHED 203058.88 7 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 203058.88 7 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203058.91 7 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203058.91 8 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 203058.92 8 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203058.95 8 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203058.95 9 LsPlayMsgFinished EV_TIMEOUT_REPLAYMSG 203058.97 9 [Menu1] Playing (F:\ALS\IVR\info or cust serv.wav) 203059.00 9 PlaySoundStart ok [F:\ALS\IVR\info or cust serv.wav] 203111.11 7 wb(75365600) 203112.13 8 wb(75370300) 203113.14 9 wb(75375000) 203114.16 7 Play End line[7] (id=753656) 203114.16 7 LsPlayMsg EV_PLAY_FINISHED 203114.16 8 Play End line[8] (id=753703) 203114.16 8 LsPlayMsg EV_PLAY_FINISHED 203114.16 9 Play End line[9] (id=753750) 203114.16 9 LsPlayMsg EV_PLAY_FINISHED 203219.67 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203219.67 7 [Please hold] Playing 203219.69 7 [Please hold] Playing (F:\ALS\IVR\hold for opp.wav) 203219.72 7 PlaySoundStart ok [F:\ALS\IVR\hold for opp.wav] 203219.72 7 RunModule PLAY end 203219.73 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203219.75 8 [Please hold] Playing 203219.77 8 [Please hold] Playing (F:\ALS\IVR\hold for opp.wav) 203219.80 8 PlaySoundStart ok [F:\ALS\IVR\hold for opp.wav] 203219.80 8 RunModule PLAY end 203219.81 9 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203219.83 9 [Please hold] Playing 203219.84 9 [Please hold] Playing (F:\ALS\IVR\hold for opp.wav) 203219.88 9 PlaySoundStart ok [F:\ALS\IVR\hold for opp.wav] 203219.88 9 RunModule PLAY end 203228.55 7 wb(83446800) 203229.58 9 wb(83462500) 203230.59 8 wb(83454600) 203231.63 7 Play End line[7] (id=834468) 203231.63 7 LsPlayMsg EV_PLAY_FINISHED 203231.64 7 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203231.66 9 Play End line[9] (id=834625) 203231.67 9 LsPlayMsg EV_PLAY_FINISHED 203231.69 9 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203231.70 8 Play End line[8] (id=834546) 203231.72 8 LsPlayMsg EV_PLAY_FINISHED 203231.72 8 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE 203231.75 8 [On Hold] Playing 203231.77 8 tapic lineGenerateDigits(66368,!,0) => 0 203231.78 8 RunModule PLAY end 203231.78 9 [On Hold] Playing 203231.81 9 tapic lineGenerateDigits(66025,!,0) => 0 203231.83 9 RunModule PLAY end 203231.83 7 [On Hold] Playing 203231.86 7 tapic lineGenerateDigits(66366,!,0) => 0 203231.88 7 RunModule PLAY end 203232.05 8 generate LINEGENERATETERM_DONE 203232.09 9 generate LINEGENERATETERM_DONE 203232.14 7 generate LINEGENERATETERM_DONE 203233.09 8 LsPlayMsg EV_TAPI_GENERATE 203233.09 8 Hanging up call... [No Paths leaving Play module [On Hold]] 203233.11 8 RecSoundStop ok 203233.13 8 PlaySoundStop ok 203233.14 8 fnHangupCall end 203233.16 9 LsPlayMsg EV_TAPI_GENERATE 203233.16 9 Hanging up call... [No Paths leaving Play module [On Hold]] 203233.17 9 RecSoundStop ok 203233.19 9 PlaySoundStop ok 203233.20 9 fnHangupCall end 203233.22 8 linedevstate 2048 0 0 203233.23 8 callstate IDLE 66368 0 0 203233.25 8 WorkingMode@Idle= 203233.27 8 tapi Reply 66400 0 203233.27 9 linedevstate 2048 0 0 203233.28 9 callstate IDLE 66025 0 0 203233.30 9 WorkingMode@Idle= 203233.31 9 tapi Reply 66555 0 203233.33 7 LsPlayMsg EV_TAPI_GENERATE 203233.34 7 Hanging up call... [No Paths leaving Play module [On Hold]] 203233.36 7 RecSoundStop ok 203233.36 7 PlaySoundStop ok 203233.38 7 fnHangupCall end 203233.42 7 linedevstate 2048 0 0 203233.42 7 callstate IDLE 66366 0 0 203233.44 7 WorkingMode@Idle= 203233.45 7 tapi Reply 65956 0 203234.38 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 203234.38 8 ReinitTelephony due to IDLE start 203234.39 8 tapic lineDeallocateCall(MainCall:66368) 0 203234.55 8 lineOpen(8) => 0 203234.56 8 Waiting for a call... 203234.58 8 lineOpen(8)LineHandle=66282 203234.58 9 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 203234.59 9 ReinitTelephony due to IDLE start 203234.61 9 tapic lineDeallocateCall(MainCall:66025) 0 203234.77 9 lineOpen(9) => 0 203234.77 9 Waiting for a call... 203234.78 9 lineOpen(9)LineHandle=65974 203234.91 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 203234.91 7 ReinitTelephony due to IDLE start 203234.92 7 tapic lineDeallocateCall(MainCall:66366) 0 203235.06 7 lineOpen(7) => 0 203235.08 7 Waiting for a call... 203235.09 7 lineOpen(7)LineHandle=65669 Share this post Link to post
SupportTeam Report post Posted 09/28/2003 11:16 AM The trace shows that all lines are reporting the first RING at the same time... and then they all report a second RING about 6 seconds later... We've never come across any such problem before... are you sure that the same telephone line has not been wired in parallel to all the 4 Dialogic ports? When you connect the 4 lines that are plugged into the Dialogic card to 4 separate phone handsets instead what happens when a call is placed? I'd suspect that all 4 handsets will ring - meaning that one line has been wired up to all 4 ports... A separate problem is that one of the lines does not have it's Wave driver correctly set up, please re-install the Dialogic wave drivers for this card: Can you please try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers. To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers. You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager. Share this post Link to post
Guest Henry Report post Posted 09/28/2003 09:10 PM These 4 lines are 4 seperate extensions, when an imcoming call arrives all 4 handsets would ring allowing any one of four operators to answer the call. Share this post Link to post
SupportTeam Report post Posted 09/28/2003 10:18 PM The solution here would be to: A. Configure the PBX to only ring one extension at a time. or B. Set up each VoiceGuide line to answer after a different number of rings. Now because the Dialogic TSP reports first ring as "Ring 0" the Answer after X rings settings must be: line1 - 0 Rings line2 - 2 Rings line3 - 3 Rings line4 - 4 Rings Share this post Link to post
