Wav Played But Should Not

[mehdi_h]

hi Team,

 

In my system during outgoing calls, I have a *.wav file that has been played "teamcell.wav", the problem is that I can't understand why this file is played. Could you please have a look on the logs to know why this file is applied in which script.

 

 

 

Thank you

Mh

0424_1811_vgEngine.zip

[SupportTeam]

Trace shows that TeamCell.wav is played from script test.vgs, module [M1].

 

 

183933.484 10 dial FindCallQueryCompleted some calls found (any lineid search), ID/GUID=9032/00000000-0000-0000-0000-000000000000, sTaskTimestamp=183933.390, diff=00:00:00.0937500

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall objDbDataReader_Stage2.Read() returned True

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall objDbDataReader_Stage2.iFieldCount=18, sTaskTimestamp=183933.484, diff=00:00:00.0468750

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.iID=10613

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.guid is not used LinkField=[iD]

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.strPhoneNumber=[0686360199]

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.strPhoneNumberPrefix=[0]

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall oOutCallData.datetimeActivation=[24/04/2009 18:17:37]

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall error retrieveing strCallOptions. (probably set to null string)

183933.531 10 dial DbProcessQueue_Callback_DoWorkFindCall error retrieveing strEscalationCalls. (probably set to null string)

183933.531 10 dial live=C:\Program Files\VoiceGuide\Scripts\test.vgs, am=, fax=, onNotAnswer=, onRetriesExhausted=

183933.531 10 dial iRetriesDelay_Seconds=10800

183933.656 10 dial callque update id/guid=10613/00000000-0000-0000-0000-000000000000 nextActivateTime=24/04/2009 21:39:33, retriesLeft=-1, iRelatedPortNumber=1 : completed ok

183933.656 10 dial FindCallQueryCompleted a call was found. Port= 1, sTaskTimestamp=183933.484, diff=00:00:00.1718750

183933.656 10 1 dial StartOutgoingCall start tel[0686360199] live[C:\Program Files\VoiceGuide\Scripts\test.vgs] am[] fax[] onNotAnswered[] onRetriesEnd[] rv[[clientid]{}] CampaignName[TEST CLIENT] options[] ID=10613

...

184005.562 6 1 state Human answer. Start [C:\Program Files\VoiceGuide\Scripts\test.vgs]

...

184005.562 6 1 StartModuleDefault=[M1]

...

184005.562 6 1 state [M1] Playing wav (C:\Program Files\VoiceGuide\Sound\TeamCell.wav)