Help - I Need To Clear Out Callque Right Away.

[Guest u4910]

I need to delete some entries from the callque to get rid of about 4 calls that VG is trying to make over and over for a fax of a pdf.

I opened the telephone number loaded and did a "delete * from callque" but the outbound calls are not going away. It keeps trying to send the same fax over and over since I can't get pdf to work yet.

I had to stop the service completely until I am able to delete the outbound calls. I would like to be able to selectively delete outbound calls (like just the 5551234 numbers and not the "good" ones).

Thanks!!

[SupportTeam]

Please .ZIP up and post the VoiceGuide traces to let us see what is happening.

 

"delete * from callque" is not a valid SQL statement. Here is some info on how to write basic SQL Delete statements: http://en.wikipedia.org/wiki/Delete_(SQL)

 

You should familiarize yourself with the VoiceGuide's database tables are structured if you want to use the SQL queries to manipulate the entries in them directly.

[Guest u4910]

Yes, sorry, you are right. I did a "delete from callque" from the telephone dialer and that cleared out the outbound calls being made.

I am now back to my pdf fax issue trying to get that to work. Thanks.

[SupportTeam]

Deleting entries from CallQue table may not be sufficient unless you have explicitly changed the VoiceGuide database configuration to only use the CallQue table as store of outbound calls.