All Line Display Ring 2

[delesse]

Hello,

i use voiceguide 7 with dialogic card D41/JCTLS on win server 2003

my script fonctionne correctly but after 2 or 3 day all lines (4) display ring 2 and stay in this state.

after we can't contact the server.

with the line status monitor i can hang up the 4 line blocked and the server is ok.

i have this problem each week.

i join log file at the moment of the lines display ring 2

BUG0826_ktTel.txt

BUG0826_0010_vgEngine.txt

Regulation.vgs

[SupportTeam]

Please update to this version: [old link removed]

This new version handles the situation at call answer time that we saw happen on your system.

If you still have any problems please let us know.

[delesse]

hello,

i installed the update of VG7.

I think that fix the problem of crash explain in my last post, but since some $RV_CALLER_ID nor display the number but some digit and #.

 

105518.732 18   3       rvns  add [ScriptPath]{D:\Program Files 2\VoiceGuide\Scripts\RegulationAmbulances\}
105518.732 18   3       rvns  add [ScriptsPath]{D:\Program Files 2\VoiceGuide\Scripts\RegulationAmbulances\}
105518.732 18   3       set sScriptToRunOnHangup=[] in StartLoadedVgs
105518.732 18   3       rv    add [$RV_STARTTIME]{2009-02-01 10:55:18}
105518.732 18   3       rv    add [$RV_DEVICEID]{3}
105518.732 18   3       rv    add [DlgcVoice]{dxxxB1C2}
105518.732 18   3       rv    add [DlgcNetwork]{dxxxB1C2}
105518.732 18   3       rv    add [$RV_CIDNAME]{}
105518.732 18   3       rvns  add [PathApp]{D:\PROGRAM FILES 2\VOICEGUIDE\}
105518.732 18   3       rvns  add [ScriptsPath]{D:\Program Files 2\VoiceGuide\Scripts\RegulationAmbulances\}
105518.732 18   3      [u] rv    add [$RV_CIDNUMBER]{3#}[/u]


120420.911 18   3       rvns  add [ScriptsPath]{D:\Program Files 2\VoiceGuide\Scripts\RegulationAmbulances\}
120420.911 18   3       set sScriptToRunOnHangup=[] in StartLoadedVgs
120420.911 18   3       rv    add [$RV_STARTTIME]{2009-02-01 12:04:20}
120420.911 18   3       rv    add [$RV_DEVICEID]{3}
120420.911 18   3       rv    add [DlgcVoice]{dxxxB1C2}
120420.911 18   3       rv    add [DlgcNetwork]{dxxxB1C2}
120420.911 18   3       rv    add [$RV_CIDNAME]{}
120420.911 18   3       rvns  add [PathApp]{D:\PROGRAM FILES 2\VOICEGUIDE\}
120420.911 18   3       rvns  add [ScriptsPath]{D:\Program Files 2\VoiceGuide\Scripts\RegulationAmbulances\}
120420.911 18   3       rv    add [$RV_CIDNUMBER]{3#5#5#1#6#}

 

thank you for your help

[SupportTeam]

Please post the whole ktTel and vgEngine traces so that we can fully see what is happening on the system.

[delesse]

this is the kttel file

0202_ktTel.txt

[SupportTeam]

Please update system to this release of VoiceGuide:

[old link removed]

and post ktTel traces (.ZIped) if CallerID is still not reported properly.

[delesse]

After the VoiceGuide_7.0.9.....exe installed, i can't start the service, an error is displayed.

 

[SupportTeam]

It's possible that you do not have certain pre-requisite files on your system. Please try with this version: [old link removed] this updated version has the newly required VC++ redistributable files as well. If you still have problems please describe what error you are seeing.

[delesse]

Hello,

that seem to be good.

The service started,

The script is OK

but i am in evaluation mode (to be restared each hour)

i registered voiceguide with my key (the ID is the same); i restart the service, but the line monitor status display:

EVALUATION (needs restarting every hour, 30 lines, HK******.

 

ps : i buy only 4 lines

 

thanks

[SupportTeam]

Please contact sales@voiceguide.com regarding any registration/license questions/issues.