Blind Tranasfer

[dminof]

Hello.

 

 

 

I am using V5.2.50.49

 

 

 

With Dialogic d/41.

 

 

 

Everything works very well.

 

 

 

The only problem is the time of transfer of the call.

 

 

 

Example:

 

 

 

When the flow of the IVR arrives to the PBX BLIND TRANSFER.

 

The call is transfer to the extension 5555.

 

The client listens for 5 seconds music in wait.

 

Meanwhile of the other side the extension 5555 is already ringing.

 

 

 

I answer the extension 5555 and I don't listen the customer.

 

 

 

I listen the custumer when voiceguide hangs the call and the music liberates music on hold.

 

 

 

This for 5 seconds.

 

 

 

And the extension 5555, say Hello, Hello,.

 

Until finally the transfer is successful.

 

 

 

BR;

 

 

 

Diego Miño

 

[SupportTeam]

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

CallLoader=0

VoicemailManager=0

EmailSender=0

ktTel=10

ktTts=0

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[dminof]

Ok, I atach the logs and vgs.

br,

 

Diego MIño

log.zip

contestatora.vgs

[SupportTeam]

As a workaround could you please try to use Play modules to issue the hookflash and the $RV[ext] DTMF tones. This will give you better control over the speed of the hangup.

 

You can try to have a Play module playing:

 

!$RV[ext]

 

Or two modules, with first one playing

 

!

 

and the second one playing

 

$RV[ext]

 

And then have a timeout 0 path going to a hangup module.