No Line Appear In Line Status

[Guest badawy200379]

i install dialogic card 41JCT from link you provid right to voiceguide v7

 

and install voiceguide v7.6

 

and there is no line appear

 

i gather system information and voiceguide log and attached (following instruction you provide in technical support)

 

i want to register voiceguide and i cannot get uniqueid

 

 

please Help me Soon

thanks

SysPro.zip

[SupportTeam]

The traces show that VoiceGuide is unable to open the Dialogic card's ports. Are you able to use any of the demo programs supplied by Dialogic to answer incoming calls?

[SupportTeam]

Which version of Windows is used on this system?

 

What is the default language selected to be used on this system?

[Guest badawy200379]

first thanks .the problem had solved i make configuration to dialogic card using DCM and it is working now

 

but i have more questions

 

1- when i changed [DIRSYSTEMVOICE] to new path not working (i change it by evaluation expression at the begining of main script)

2- when i want to branch to another script i use goto

 

i.e on {1} goto [scriptpath|module] this for parent {main} script And When i want to return from child i use the sam syntax is it true

 

 

[SupportTeam]

1- when i changed [DIRSYSTEMVOICE] to new path not working (i change it by evaluation expression at the begining of main script)

Could you please post a copy of VoiceGuide's Trace Logs which captures the call, this will allow us to see what happened.

 

Trace files are created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

2- when i want to branch to another script i use goto

 

i.e on {1} goto [scriptpath|module] this for parent {main} script And When i want to return from child i use the sam syntax is it true

Yes. You can use goto or gosub statemtns to jump to differnte scripts. As described here: http://www.voiceguide.com/vghelp/source/html/paths.htm

[Guest badawy200379]

ok this the log and script used to initialize [DIRSYSTEMVOICE]

 

Note: when i change it and assign sound file directly to any module without full path still look for it in voiceguide sound directory

 

and i want to know what is the deference between goto and gosub

 

thanks

Log_And_Script.zip

[SupportTeam]

Please update your system to the latest v7 release - available from our WWW Downloads page, and post traces if DIRSYSTEMVOICE problem still exists.

 

GOTO is a just a jump to a new module. If GOSUB is used then the system remembers the source script and a 'Return' module can also be specified. Then the called script can issue a "Return" instruction/path to return to calling script or the specified return module. It should be all described in: http://www.voiceguide.com/vghelp/source/html/paths.htm

[Guest badawy200379]

OK I WILL

 

BUT I WOULD TO KONW SOMETHING ABOUT THIS OPTIONS IN DIAL AND CONFERENCE

 

 

BRIDG CALLS TOGETHER

Immediately after dialing.

After dialing. Ignore disconnet tones. (DX_OPTDIS)

After dialing. Listen for disconnect tones. (DX_OPTNOCON)

Voice is detected. Ignore disconnet tones. (DX_PVDENABLE)

Voice is detected. Listen for disconnect tones. (DX_PVDOPTNOCON)

Voice or Answering Machine is detected. Ignore disconnet tones. (DX_PAMDENABLE)

Voice or Answering Machine is detected. Listen for disconnect tones. (DX_PAMDOPTEN)

[SupportTeam]

Just select the "Immediately after Dialing" option. Other options are rarely used and are included just in case some users require for caller to not hear the ringback etc tones.

[Guest badawy200379]

OK THANKS

 

I HAVE ANOTHER QUESTION

 

SOMTIMES WHEN I CALL TO VOICEGUIDE ALL LINES APPEAR TO BE FREE AND I HEAR BUSY TONE IN TELEPHONE

 

IN THIS CASE I MUST RESTART DIALOGIC SYSTEM SERVICE

 

IS THERE IS ANY OTHER SOLUTION ????

OR WHAT THE PROBLEM IS ????

[SupportTeam]

Have not seen any such problems with v6 and v7 of VoiceGuide.

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the system operation since startup, until the busy problem occurs.

 

Trace files are created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

When posting the traces please indicate at what time the call was placed that received a busy signal.

[Guest badawy200379]

$RV_CIDNUMBER Return Empty in voiceguide

 

 

the service for send caller id is working from my company (it appear on the phone when some body called me his number appear on the phone screen)

 

i put this line as line in dialogic card

and dial this number and check the caller id it comes nothing

 

IS CALLERID APPEAR AUTOMATICALLY IN VOICE GUIDE OR I NEED ANY THING ELSE

 

I ATTACHED THE LOG AND SCRIPT

 

I USE JUST TEST SCRIPT TO CHECK CALLER ID

 

Log.zip

TESTCID.zip

[SupportTeam]

Trace show that you are still running an older version of VoiceGuide.

 

Please update your system to the latest v7 release (currently v7.0.6) - available from our WWW Downloads page, and post traces if problem still exists.

[Guest badawy200379]

Ok i install new version of voice guide 7.0.6

 

the caller id still nothing

 

i attache log and script

 

AND THISE is Part OF CONFIG.XML

 

<Channels>

 

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dxxxB1C1</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>2</RingsBeforeAnswer>

<script>C:\Development\IVR_SYS\Script\GassimMainModule.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>1</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C2</Name>

<NetworkIf>dxxxB1C2</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>3</RingsBeforeAnswer>

<script>C:\Development\IVR_SYS\Script\TESTCID.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C3</Name>

<NetworkIf>dxxxB1C3</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>2</RingsBeforeAnswer>

<script>C:\Development\IVR_SYS\Script\TESTCID.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>1</PopupCallerId>

<RV></RV>

</Channel>

 

i tried with all ports same problem

 

thanks

Log_And_Script.zip

[Guest badawy200379]

Added to previous problem which posted from about 4 dayes the sound directory [DIRSYSTEMVOICE] not change

 

 

i hope i have an answer as soon

because i am waiting your response

 

thanks

[SupportTeam]

Traces show that the Dialogic card is reporting that it did not detect any CallerID information:

 

Do you know in what format and encoding your Telco is sending the CallerID information?

 

Which Telco is supplying these lines?

 

the sound directory [DIRSYSTEMVOICE] not change

Please post the trace of the call and the script used.

 

 

 

084747.458 1128 002 ev TDX_CST (CST Event Received)

084747.458 1128 002 TDX_CST DE_RINGS data=0 ringcount=2 crn=10000001 (hli=002286F0, hli->voicedev=2, hli->linedev=2) iCallDirection=1

084747.458 1128 002 (2,CLIDINFO_CMPLT) error [128]:[Caller ID info/sub-msg not available]

084747.458 1128 002 (2,CLIDINFO_GENERAL) error [128]:[Caller ID info/sub-msg not available]

084747.458 1128 002 CLIDINFO_CALLID error [128]:[Caller ID info/sub-msg not available] assign strCLIDINFO_CALLID:

084747.458 1128 002 setting strCLIDINFO_CALLID to NOTAVAILABLE

084747.458 1128 002 (2,CLIDINFO_FRAMETYPE) error [128]:[Caller ID info/sub-msg not available]

084747.458 1128 002 caller id frame type: UNKNOWN [0x00]

084747.458 1128 002 pbx sent display information (D42 API) not supported on this card

084747.458 1128 002 pbx sent callid information (D42 API) not supported on this card

084747.458 1128 002 CTelProxy::Event_Ring begin (ring count=2)

084747.458 1128 002 raise Ring 2

[Guest badawy200379]

The Teleco That support the lines is SAUDI TELECO (STC) located in Kingdom of saudi arabia

i will try to get format and encoding of caller id from it

 

but if you have any suggestion donot late

 

i attached the log and script in which i define [DIRSYSTEMVOICE]

 

i Ask if there is any configuration to dialogic card before using ???? because i just install it and make DCM and it working and i donot know if this is right or i must make configuration

 

please if you have any information please share it

Log_And_Script.zip

[SupportTeam]

The $RV[DIRSYSTEMVOICE] seems to be assigned correctly:

 

083156.471 17 3 rv add [DIRSYSTEMVOICE]{C:\Development\IVR_SYS\Sounds}

 

and then in all modules the sound files are played from the same directory:

 

083157.142 17 3 PrepareAndPlayWavAndTTS sPlayFile=C:\Development\IVR_SYS\Sounds\Welcome1.wav

083157.142 17 3 state [Welcom] Playing wav (C:\Development\IVR_SYS\Sounds\Welcome1.wav)

 

083159.486 6 3 PrepareAndPlayWavAndTTS sPlayFile=C:\Development\IVR_SYS\Sounds\MainMenu.wav

083159.486 6 3 state [MainMenu] Playing wav (C:\Development\IVR_SYS\Sounds\MainMenu.wav)

 

083211.564 6 3 PrepareAndPlayWavAndTTS sPlayFile=C:\Development\IVR_SYS\Sounds\MainMenu.wav

083211.564 6 3 state [MainMenu] Playing wav (C:\Development\IVR_SYS\Sounds\MainMenu.wav)

 

083223.596 6 3 PrepareAndPlayWavAndTTS sPlayFile=C:\Development\IVR_SYS\Sounds\MainMenu.wav

083223.596 6 3 state [MainMenu] Playing wav (C:\Development\IVR_SYS\Sounds\MainMenu.wav)

 

 

 

Please also do the following:

 

1. Stop VG.

2. Delete file OutDialQue.vdb3 from VG's \data\ subdirectory.

3. Start VG. VG will recreate OutDialQue.vdb3 in new format.

 

 

[Guest badawy200379]

According to Problem of caller id is there is any problem for arabic regions

 

is there is no such way to test caller id form dialogic card