Voiceguide Doesn't Answer Calls

[pedgarhi]

Hello.

 

I'm working with VoiceGuide for Dialogic 6.0.2028 and I'm using SR 5.1.1 drivers. My problem is that VoiceGuide stops answering calls after some hours working. Usually, when I reboot my computer, it works again, but today it is not working even after rebooting the machine.

 

The trace log shows the following message "do not answer call - still awaiting re-init after last call" after the "callstate OFFERING" message. What does it mean? What should I do for re-initing the line?

 

I attach the trace log file.

 

Thanks.

 

[SupportTeam]

The trace files were not attached.

 

Can you please first update to the latest v6 available from our WWW, and then post traces form that version if problems still occur.