Dialogic D/41jct-ls

[SupportTeam]

xav001 wrote:

 

When I am calling out with voice guide the program answer with the right script and understand DTMF pressed keys. But i can not hear anything, no playing sound. So i have tried different recorder format and even with 11khz 8bits and 16 bits no sound comes to my phone???

I know the program works, because i hear playing thrue pc speakers.

 

I have a brand new Dialogic Card D/41JCT-LS. The same wav file can work with Supplied sample Dialogic Program but not with voiceguide.. ???

 

Thanks for your help

[SupportTeam]

Sounds like the cards Wave drivers were not correctly installed - can you please remove all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony card first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

 

To remove other wave drivers got to Control Panel, double clock on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.