Am-waite For End Of Message

[Guest fsoudbakhsh]

When customer answers the phone how every it is human answers the phone VG still waits for end of message for answering machines. This will take 5 to 10 second. Because of this customer will hung-up on the VG and thinking that the phone is not connected.

 

please see the attached file

 

Is there any way I can stop "AM-wait for end of message."

 

Thanks

 

Farzad

AM_wait_for_end_of_welcome_message.bmp

[SupportTeam]

If IGNORE is specified in the "Answering Machine Script" field then VoiceGuide will ignore Dialogic's advice that an answering machine was detected and will just start the script/file specified in the "when a real person answers" field.