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Serial Numbers Vs Version 5.0.18

By beaujeanjp, in General

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beaujeanjp   

Posted

Hello, I have version 5.018 of voiceguide working fine with a dialogic ns42. I recently needed to use the other lines on the card and upgtraded my lisence of voice guide from 1 to 4 lines. I have been unable to register the new serial number with voice guide version 5.018. I have been able to reister voiceguide version 5.2 and 6. The problem is that my transfer calls do not work with version 5.2 or 6.

JP

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SupportTeam   

Posted

Please contact sales@voiceguide.com regarding the registration codes.

 

What is the transfer problem which you are seeing with v5.2 up but not with v5.018 ?

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beaujeanjp   

Posted
Please contact sales@voiceguide.com regarding the registration codes.

 

What is the transfer problem which you are seeing with v5.2 up but not with v5.018 ?

 

Support gave me different registration codes which all did not work( with version 5.018). With version 5.2 the call is transfered to the PBX on hold...... the phone does not ring nor is it transfered to the voicemail if not answered.. (all this works with 5.018).

Regards

JPB

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SupportTeam   

Posted

Please contact sales@voiceguide.com requesting that the the registration code for the older version instead be issued.

 

With version 5.2 the call is transfered to the PBX on hold...... the phone does not ring nor is it transfered to the voicemail if not answered.. (all this works with 5.018).

If you can post the script and traces from v6.x then we can assist in finding out why v6 is not working for you. Sounds it just a questio of adjusting the hookflash length. From http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm :

 

Setting Hookflash length on Dialogic cards - VG for Dialogic

 

When using VoiceGuide for Dialogic the hookflash length is set in Config.xml file. The Config.xml file is located in VoiceGuide's \data\ subdirectory. The following section of Config.xml should be edited:

<SetParm>

<Description>Flash time during dialing (10ms units)</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</SetParm>

 

A setting of 10 means 100ms. The setting is in 10ms units.

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beaujeanjp   

Posted

Hello,

Here is the log file of what happens when I take a working script from version 5.0.18 to version 6. The playback voices are slower and the trnsfer call does not work..

 

110205.40 0 ---------------------------------------------------

110205.41 0 VoiceGuide for Dialogic

110205.43 0 v6.0.3310

110205.43 0 ---------------------------------------------------

110409.03 0 deleting EmailQue.mdb

110409.04 0 EmailQue.mdb was deleted

110409.05 0 ---------------------------------------------------

110409.05 0 Stopping VoiceGuide (Dialogic) start

110409.05 0 v6.0.3310

110409.06 0 Stopping VoiceGuide (Dialogic) end

110409.07 0 ---------------------------------------------------

111506.64 0 ---------------------------------------------------

111506.73 0 VoiceGuide for Dialogic

111506.74 0 v6.0.3310

111506.74 0 ---------------------------------------------------

111709.56 0 deleting EmailQue.mdb

111709.59 0 EmailQue.mdb was deleted

111709.59 0 ---------------------------------------------------

111709.59 0 Stopping VoiceGuide (Dialogic) start

111709.61 0 v6.0.3310

111709.61 0 Stopping VoiceGuide (Dialogic) end

111709.63 0 ---------------------------------------------------

111721.32 0 ---------------------------------------------------

111721.39 0 VoiceGuide for Dialogic

111721.39 0 v6.0.3310

111721.40 0 ---------------------------------------------------

111741.73 0 ---------------------------------------------------

111741.77 0 VoiceGuide for Dialogic

111741.77 0 v6.0.3310

111741.78 0 ---------------------------------------------------

112828.16 0 deleting EmailQue.mdb

112828.24 0 EmailQue.mdb was deleted

112828.24 0 ---------------------------------------------------

112828.25 0 Stopping VoiceGuide (Dialogic) start

112828.25 0 v6.0.3310

112828.26 0 Stopping VoiceGuide (Dialogic) end

112828.27 0 ---------------------------------------------------

112828.31 0 ERROR 6.0.3310 EmailDbQueue_CountDueEmails CreateQueryDef [91:Object variable or With block variable not set]

115919.93 0 ---------------------------------------------------

115920.32 0 VoiceGuide for Dialogic

115920.34 0 v6.0.3310

115920.36 0 ---------------------------------------------------

120009.20 0 ---------------------------------------------------

120009.34 0 VoiceGuide for Dialogic

120009.34 0 v6.0.3310

120009.34 0 ---------------------------------------------------

120109.89 0 ---------------------------------------------------

120109.96 0 VoiceGuide for Dialogic

120109.97 0 v6.0.3310

120109.98 0 ---------------------------------------------------

120417.59 1 RunVmModule [Voicemail Box,2961,]

120547.73 0 deleting EmailQue.mdb

120547.74 0 EmailQue.mdb was deleted

120547.75 0 ---------------------------------------------------

120547.78 0 Stopping VoiceGuide (Dialogic) start

120547.81 0 v6.0.3310

120548.31 0 Stopping VoiceGuide (Dialogic) end

120548.32 0 ---------------------------------------------------

135028.41 0 ---------------------------------------------------

135029.69 0 VoiceGuide for Dialogic

135030.69 0 v6.0.3310

135030.71 0 ---------------------------------------------------

135120.10 0 ---------------------------------------------------

135120.28 0 VoiceGuide for Dialogic

135120.31 0 v6.0.3310

135120.32 0 ---------------------------------------------------

135140.70 0 deleting EmailQue.mdb

135140.73 0 EmailQue.mdb was deleted

135140.73 0 ---------------------------------------------------

135140.74 0 Stopping VoiceGuide (Dialogic) start

135140.75 0 v6.0.3310

135140.76 0 Stopping VoiceGuide (Dialogic) end

135140.76 0 ---------------------------------------------------

135208.66 0 ---------------------------------------------------

135208.73 0 VoiceGuide for Dialogic

135208.74 0 v6.0.3310

135208.75 0 ---------------------------------------------------

141323.69 0 deleting EmailQue.mdb

141323.76 0 EmailQue.mdb was deleted

141323.76 0 ---------------------------------------------------

141323.77 0 Stopping VoiceGuide (Dialogic) start

141323.78 0 v6.0.3310

141323.80 0 Stopping VoiceGuide (Dialogic) end

141323.80 0 ---------------------------------------------------

141337.70 0 ---------------------------------------------------

141337.74 0 VoiceGuide for Dialogic

141337.75 0 v6.0.3310

141337.76 0 ---------------------------------------------------

141337.79 0 rv global loaded >>><<<

141337.82 0 cti Inband Signaling Config file not specified

141342.42 0 init ApiMode=[DialogicGC]

141342.48 0 vm loading VMB data begin

141342.50 0 vm vmb 0001 vmbLoadArrayIdx=1

141342.51 0 vm vmb 0002 vmbLoadArrayIdx=2

141342.52 0 vm vmb 0003 vmbLoadArrayIdx=3

141342.53 0 vm vmb 0004 vmbLoadArrayIdx=4

141342.54 0 vm vmb 0005 vmbLoadArrayIdx=5

141342.55 0 vm vmb 0006 vmbLoadArrayIdx=6

141342.56 0 vm vmb 0007 vmbLoadArrayIdx=7

141342.57 0 vm vmb 0008 vmbLoadArrayIdx=8

141342.58 0 vm vmb 0009 vmbLoadArrayIdx=9

141342.59 0 vm loading VMB data - about to delete old entries

141342.60 0 vm loading VMB data - sorting/ordering

141342.61 0 vm loading VMB data end

141342.62 0 dial DbConnectString_ADO is blank

141343.08 0 init DB Workspaces

141343.18 0 init Voicemail LoadIniSettings

141343.23 0 init VmEmailBody_MainGlobalTemplate loaded from C:\Program Files\VoiceGuide\system\vm\EmailForwardTemplate_body.txt

141343.26 0 init temp dir exists [C:\Program Files\VoiceGuide\temp\]

141343.28 0 init read Config.xml start

141343.36 0 dxxxB1C1 dxxxB1C1 f:\newvg\dataplus.vgs RV= allowDialout=1

141343.37 0 init read Config.xml end

141343.47 0 init LineOpenDialogic dxxxB1C1 => [1]

141343.48 1 iIvrDev=1

141343.67 0 init distinct ring definitions found:0

141343.68 1 init strDlgcDevName_VoiceResource=[dxxxB1C1] (LoadXMLConfig)

141343.69 load start [f:\newvg\dataplus.vgs]

141343.71 MemStructVgs_ClearVgs [1]

141344.06 load end

141344.12 1 state Waiting for a call...

141344.13 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

141344.14 1 event TDX_SETHOOK, iCode=135 state=0

141344.15 1 event callstate IDLE 1 1,0,0

141344.16 1 WorkingMode@Idle=

141344.16 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

141344.17 1 timer clear

141344.18 1 LineState(iLineId).iVgsIdx = 0

141344.19 1 timer set 0.1 EV_TIMEOUT_TIMETOREINITLINE

141344.21 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

141344.21 1 timer set ignored - waiting for line re-init to occur first

141344.22 0 init lineids in use: 0-1

141344.23 0 init route channels start

141344.29 0 init route channels => []

141344.30 0 init no dti channels opened. Not opening signaling channel.

141344.31 0 cti //devicesCTI/ctiLink config.xml section not used in this version

141344.32 0 init read Config.xml //devicesSysManagers/StatusLink start

141344.33 0 tcpsl config.xml does not have //devicesSysManagers/StatusLink section (status link wil use the default port of 14710)

141344.34 0 tcpsl open //devicesSysManagers/StatusLink to listen on port 14710

141344.39 0 init read Config.xml //devicesSysManagers/StatusLink end

141344.39 0 init iLineDevicesControlled=1

141344.41 0 init main form load end 0

141344.42 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

141344.43 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=0

141344.43 1 init atidle reinit : start

141344.44 1 init atidle reinit iConferenceOtherLegLid=-1

141344.45 1 init atidle reinit : reset all LineState variables

141344.46 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

141344.47 1 state Waiting for a call...

141345.70 1 tw lev_CallerID [_243,,], strWorkingModeScript=[] iPopupCallerId=0

141345.71 1 cid LastCidMessage values [_243,,]

141345.73 1 cid CallerID vars set (in levCallerId) [_243,,]

141345.74 1 dnis not defined in rv set

141345.75 1 not adding dnis to rv set

141345.77 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1)

141345.77 1 event callstate OFFERING 1 2,0,0

141345.79 1 script interpretor: VgMulti v6.0.3310

141345.79 1 fired OFFERING event to listeners

141345.80 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING

141345.81 1 cid CallerID vars set (in 'offering' event) [_243,,]

141345.82 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING

141345.84 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1)

141345.84 1 tw ring 1

141345.86 1 ring time since last ring event (sec): 0.00

141345.86 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=1)

141345.88 1 should answer as number of rings reached

141345.88 1 rv clear all

141345.89 1 init LineState ResetAtStartOfNewCall.

141345.90 1 answering the call (_243,,,1)

141345.91 1 timer clear

141345.99 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

141346.00 1 event TDX_CST, iCode=134 state=6001

141346.02 1 LsModuleTransition : 134, [TDX_CST]

141347.12 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

141347.13 1 event TDX_SETHOOK, iCode=135 state=6001

141347.14 1 LsModuleTransition : 135, [TDX_SETHOOK]

141347.16 1 event callstate CONNECTED 1 256,0,0

141347.16 1 LineEvCallState_Connected hDevice=1 params=256,0,0

141347.18 1 WorkingModes tapi= script= LineState().iState=6001

141347.20 1 Inband detection not enabled

141347.21 1 StartLoadedVgs at 6/7/2007 2:13:47 PM (VgMulti v6.0.3310)

141347.21 1 set LineState().iVgsIdx=1

141347.21 1 set sScriptToRunOnHangup=[] in StartLoadedVgs

141347.23 1 init StartLoadedVgs_InitLineState start

141347.23 1 rv add [$RV_STARTTIME]{6/7/2007 2:13:47 PM}

141347.25 1 rv add [$RV_DEVICEID]{1}

141347.26 1 rv add [DlgcNetworkResource]{dxxxB1C1}

141347.27 1 rv add [DlgcVoiceResource]{dxxxB1C1}

141347.28 1 rv add [$RV_CIDNAME]{}

141347.29 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

141347.30 1 rvns add [scriptsPath]{f:\newvg\}

141347.30 1 rv add [$RV_CIDNUMBER]{_243}

141347.32 1 fn RunModule start [Play,[Debut du script],1,,]

141347.32 1 tw DialogicEvent 134,TDX_CST,1148,0,0,DE_LCON,,

141347.34 1 event TDX_CST, iCode=134 state=6001

141347.35 1 LsModuleTransition : 134, [TDX_CST]

141347.36 1 timer clear

141347.37 1 Play Module start

141347.38 1 state [Debut du script] Playing

141347.38 1 state [Debut du script] Playing (merci avoir.wav)

141347.39 1 timer clear

141347.46 1 play start ok, lPlayId=653117

141351.58 1 tw PlayEnd 1 653117

141351.58 1 play end id=653117, (current ID)

141351.59 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

141351.60 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

141351.61 1 path {EV_PLAY_FINISHED} not found

141351.62 1 timer set 10 EV_TIMEOUT_HANGUP

141351.63 1 timer set 0 EV_TIMEOUT_GOTOMODULE

141351.64 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

141351.65 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

141351.66 1 path {EV_TIMEOUT_GOTOMODULE} not found

141351.67 1 next module is [Check Midi] (idx=20)

141351.68 1 fn RunModule start [Evaluate,[Check Midi],20,,]

141351.68 1 tw DialogicEvent 129,TDX_PLAY,653117,0,0,,,

141351.69 1 event TDX_PLAY, iCode=129 state=6001

141351.70 1 LsModuleTransition : 129, [TDX_PLAY]

141351.71 1 timer clear

141351.72 1 state [Check Midi] Evaluate [($rv_hour =32) and (($RV_DAY >= 1) and ($RV_DAY <= 5))]

141351.73 1 rv replace start: [($rv_hour =32) and (($RV_DAY >= 1) and ($RV_DAY <= 5))]

141351.75 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{6/7/2007 2:13:47 PM}[$RV_DEVICEID]{1}[DlgcNetworkResource]{dxxxB1C1}[DlgcVoiceResource]{dxxxB1C1}

$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{f:\newvg\}[$RV_CIDNUMBER]{_243}

141351.76 1 rv replace end: [(14 =32) and ((4 >= 1) and (4 <= 5))]

141351.77 1 eval[(14 =32) and ((4 >= 1) and (4 <= 5))]

141351.78 1 rv add [Check Midi_Input]{(14 =32) and ((4 >= 1) and (4 <= 5))}

141351.80 1 rv add [Check Midi]{False}

141351.80 1 Eval Expr result:[False]

141351.81 1 next module is [Check Semaine] (idx=39)

141351.82 1 matching path was found

141351.83 1 fn RunModule start [Evaluate,[Check Semaine],39,,]

141351.84 1 timer clear

141351.85 1 state [Check Semaine] Evaluate [$rv_hour >7 and $rv_hour < 18 and (($RV_DAY >= 1) and ($RV_DAY <= 5))]

141351.86 1 rv replace start: [$rv_hour >7 and $rv_hour < 18 and (($RV_DAY >= 1) and ($RV_DAY <= 5))]

141351.87 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{6/7/2007 2:13:47 PM}[$RV_DEVICEID]{1}[DlgcNetworkResource]{dxxxB1C1}[DlgcVoiceResource]{dxxxB1C1}

$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{f:\newvg\}[$RV_CIDNUMBER]{_243}[Check Midi_Input]{(14 =32) and ((4 >= 1) and (4 <= 5))}[Check Midi]{False}

141351.88 1 rv replace end: [14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))]

141351.89 1 eval[14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))]

141351.90 1 rvns add [Check Semaine_Input]{14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))}

141351.91 1 rvns add [Check Semaine]{True}

141351.92 1 Eval Expr result:[True]

141351.93 1 next module is [Evaluate 37] (idx=37)

141351.94 1 matching path was found

141351.94 1 fn RunModule start [Evaluate,[Evaluate 37],37,,]

141351.95 1 timer clear

141351.96 1 state [Evaluate 37] Evaluate [(($rv_hour >7 and $rv_hour < 12) OR ($rv_hour >12 and $rv_hour < 18)) and (($RV_DAY >= 1) and ($RV_DAY <= 5))]

141351.97 1 rv replace start: [(($rv_hour >7 and $rv_hour < 12) OR ($rv_hour >12 and $rv_hour < 18)) and (($RV_DAY >= 1) and ($RV_DAY <= 5))]

141351.98 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[$RV_STARTTIME]{6/7/2007 2:13:47 PM}[$RV_DEVICEID]{1}[DlgcNetworkResource]{dxxxB1C1}[DlgcVoiceResource]{dxxxB1C1}

$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[scriptsPath]{f:\newvg\}[$RV_CIDNUMBER]{_243}[Check Midi_Input]{(14 =32) and ((4 >= 1) and (4 <= 5))}[Check Midi]{False}[Check Semaine_Input]{14 >7 and 14 < 18 and ((4 >= 1) and (4 <= 5))}[Check Semaine]{True}

141351.99 1 rv replace end: [((14 >7 and 14 < 12) OR (14 >12 and 14 < 18)) and ((4 >= 1) and (4 <= 5))]

141352.00 1 eval[((14 >7 and 14 < 12) OR (14 >12 and 14 < 18)) and ((4 >= 1) and (4 <= 5))]

141352.01 1 rvns add [Evaluate 37_Input]{((14 >7 and 14 < 12) OR (14 >12 and 14 < 18)) and ((4 >= 1) and (4 <= 5))}

141352.02 1 rvns add [Evaluate 37]{True}

141352.03 1 Eval Expr result:[True]

141352.04 1 next module is [Choix 1 ou 2 ou 3] (idx=3)

141352.05 1 matching path was found

141352.05 1 fn RunModule start [Play,[Choix 1 ou 2 ou 3],3,,]

141352.07 1 timer clear

141352.07 1 Play Module start

141352.08 1 state [Choix 1 ou 2 ou 3] Playing

141352.10 1 state [Choix 1 ou 2 ou 3] Playing (choix123.wav)

141352.11 1 timer clear

141352.19 1 play start ok, lPlayId=657843

141352.88 1 tw dtmf 3 (1,51,51)

141352.88 1 event 3, iCode=51 state=1100

141352.89 1 LsPlayMsg 3,3

141352.90 1 next module is [Choix de bt voc] (idx=27)

141352.95 1 play PlayStop ok

141352.96 1 rv add [Choix 1 ou 2 ou 3]{3}

141352.97 1 fn RunModule start [Play,[Choix de bt voc],27,,]

141352.98 1 tw PlayEnd 1 657843

141352.99 1 play end id=657843, (old ID) current id=0

141353.00 1 tw DialogicEvent 129,TDX_PLAY,657843,0,0,,,

141353.02 1 event TDX_PLAY, iCode=129 state=6001

141353.02 1 LsModuleTransition : 129, [TDX_PLAY]

141353.04 1 timer clear

141353.04 1 Play Module start

141353.05 1 state [Choix de bt voc] Playing

141353.06 1 tts no previous C:\Program Files\VoiceGuide\temp\tts_1_1.wav

141353.07 1 tts generate start[pour julie le 1, pour stéphane le 2.]

141353.09 1 tts generate wait

141356.33 1 tw dtmf 2 (1,50,50)

141356.34 1 event 2, iCode=50 state=1100

141356.35 1 LsPlayMsg 2,2

141356.35 1 next module is (idx=30)

141356.37 1 play PlayStop ok

141356.37 1 rv add [Choix de bt voc]{2}

141356.38 1 fn RunModule start [Run Program,,30,,]

141356.39 1 timer clear

141356.40 1 state Run Program

141356.42 1 run=c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale", window=NormalFocus, wait=0

141356.44 1 Run Program Failed, err[53:File not found] running[c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale"] returned .dShellId=0

141356.45 1 next module is [un instant Btvoc stephan] (idx=33)

141356.46 1 fn RunModule start [Play,[un instant Btvoc stephan],33,,]

141356.47 1 timer clear

141356.47 1 Play Module start

141356.48 1 state [un instant Btvoc stephan] Playing

141356.49 1 state [un instant Btvoc stephan] Playing (transfbtvocale.wav)

141356.50 1 timer clear

141356.57 1 play start ok, lPlayId=662230

141401.01 1 tw PlayEnd 1 662230

141401.02 1 play end id=662230, (current ID)

141401.03 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

141401.04 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

141401.05 1 path {EV_PLAY_FINISHED} not found

141401.05 1 timer set 10 EV_TIMEOUT_HANGUP

141401.07 1 timer set 0 EV_TIMEOUT_GOTOMODULE

141401.07 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

141401.07 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

141401.09 1 path {EV_TIMEOUT_GOTOMODULE} not found

141401.10 1 next module is [Transfer Stephan] (idx=22)

141401.11 1 fn RunModule start [Transfer Call,[Transfer Stephan],22,,]

141401.12 1 tw DialogicEvent 129,TDX_PLAY,662230,0,0,,,

141401.13 1 event TDX_PLAY, iCode=129 state=6001

141401.14 1 LsModuleTransition : 129, [TDX_PLAY]

141401.14 1 timer clear

141401.16 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

141401.55 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

141401.55 1 event EV_TIMEOUT_READYTOBEGINTRANSFER, iCode=9012 state=1901

141401.56 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

141401.57 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

141401.58 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

141401.59 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

141401.60 1 state [Transfer Stephan] Blind Hookflash Transfer to $KN986,,231#,,

141401.61 1 dialing sTransferPrefix [!]

141401.90 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

141401.91 1 event TDX_DIAL, iCode=132 state=1902

141401.92 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

141401.93 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

141401.94 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

141401.95 1 tw PlayEnd 1 0

141401.96 1 play end id=0, (current ID)

141401.97 1 event EV_PLAY_FINISHED, iCode=8001 state=1902

141401.98 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

141403.89 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

141403.89 1 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902

141403.90 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

141403.92 1 Dial($KN986,,231#,,cp off) call

141403.93 1 Dial($KN986,,231#,,) ok

141403.94 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

141410.29 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

141410.30 1 event TDX_DIAL, iCode=132 state=1903

141410.30 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,,

141410.31 1 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND

141410.32 1 HangupCall start (LsXfer_3)

141410.33 1 rv add [Hangup Time]{6/7/2007 2:14:10 PM}

141410.34 1 state Hanging up call... [LsXfer_3]

141410.35 1 HangupCall_Common hCall=1

141410.37 1 rec RecSoundStop ok

141410.38 1 play PlayStop ok

141410.39 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

141410.40 1 fnHangupCall end

141410.41 1 tw PlayEnd 1 0

141410.42 1 play end id=0, (current ID)

141410.43 1 event EV_PLAY_FINISHED, iCode=8001 state=900

141410.43 1 LsAwaitingCalls EV_PLAY_FINISHED

141410.46 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

141410.47 1 event TDX_SETHOOK, iCode=135 state=900

141410.48 1 LsAwaitingCalls EV_UNKNOWN_135

141410.49 1 event callstate IDLE 1 1,0,0

141410.50 1 WorkingMode@Idle=

141410.51 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

141410.51 1 timer clear

141410.53 1 rec RecSoundStop ok

141410.54 1 play PlayStop ok

141410.55 1 rv add [CallEndTime]{6/7/2007 2:14:10 PM}

141410.65 1 on-hangup script:[]

141410.66 1 timer set 0.1 EV_TIMEOUT_TIMETOREINITLINE

141410.67 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

141410.68 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

141410.69 1 init atidle reinit : start

141410.70 1 init atidle reinit iConferenceOtherLegLid=-1

141410.71 1 init atidle reinit : reset all LineState variables

141410.71 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

141410.73 1 state Waiting for a call...

141412.74 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

141412.84 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

141412.86 1 setting iDialoutReadyToDialout = 1

141437.98 0 sys cleanup Start

141437.99 0 sys cleanup End

141940.56 1 tw lev_CallerID [_243,,], strWorkingModeScript=[] iPopupCallerId=0

141940.57 1 cid LastCidMessage values [_243,,]

141940.59 1 cid CallerID vars set (in levCallerId) [_243,,]

141940.59 1 dnis not defined in rv set

141940.59 1 not adding dnis to rv set

141940.61 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1)

141940.61 1 event callstate OFFERING 1 2,0,0

141940.63 1 script interpretor: VgMulti v6.0.3310

141940.63 1 fired OFFERING event to listeners

141940.64 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING

141940.66 1 cid CallerID vars set (in 'offering' event) [_243,,]

141940.68 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING

141940.68 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=1)

141940.70 1 tw ring 1

141940.70 1 ring time since last ring event (sec): 0.00

141940.71 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=1)

141940.72 1 should answer as number of rings reached

141940.72 1 rv clear all

141940.73 1 init LineState ResetAtStartOfNewCall.

141940.74 1 answering the call (_243,,,1)

141940.75 1 timer clear

141940.82 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

141940.84 1 event TDX_CST, iCode=134 state=6001

141940.84 1 LsModuleTransition : 134, [TDX_CST]

141941.94 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

141941.95 1 event TDX_SETHOOK, iCode=135 state=6001

141941.96 1 LsModuleTransition : 135, [TDX_SETHOOK]

141941.96 1 event callstate CONNECTED 1 256,0,0

141941.98 1 LineEvCallState_Connected hDevice=1 params=256,0,0

141941.98 1 WorkingModes tapi= script= LineState().iState=6001

141941.00 1 Inband detection not enabled

141942.01 1 StartLoadedVgs at 6/7/2007 2:19:41 PM (VgMulti v6.0.3310)

141942.01 1 set LineState().iVgsIdx=1

141942.02 1 set sScriptToRunOnHangup=[] in StartLoadedVgs

141942.03 1 init StartLoadedVgs_InitLineState start

141942.04 1 rv add [$RV_STARTTIME]{6/7/2007 2:19:41 PM}

141942.05 1 rv add [$RV_DEVICEID]{1}

141942.05 1 rv add [DlgcNetworkResource]{dxxxB1C1}

141942.07 1 rv add [DlgcVoiceResource]{dxxxB1C1}

141942.07 1 rv add [$RV_CIDNAME]{}

141942.09 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

141942.10 1 rvns add [scriptsPath]{f:\newvg\}

141942.11 1 rv add [$RV_CIDNUMBER]{_243}

141942.12 1 fn RunModule start [Play,[Debut du script],1,,]

141942.16 1 tw DialogicEvent 134,TDX_CST,33037,0,0,DE_LCON,,

141942.18 1 event TDX_CST, iCode=134 state=6001

141942.19 1 LsModuleTransition : 134, [TDX_CST]

141942.20 1 timer clear

141942.21 1 Play Module start

141942.21 1 state [Debut du script] Playing

141942.21 1 state [Debut du script] Playing (merci avoir.wav)

141942.23 1 timer clear

141942.32 1 play start ok, lPlayId=7957

141945.71 1 tw dtmf 3 (1,51,51)

141945.72 1 event 3, iCode=51 state=1100

141945.73 1 LsPlayMsg 3,3

141945.74 1 next module is [Choix de bt voc] (idx=27)

141945.78 1 play PlayStop ok

141945.79 1 rv add [Debut du script]{3}

141945.80 1 fn RunModule start [Play,[Choix de bt voc],27,,]

141945.81 1 tw PlayEnd 1 7957

141945.82 1 play end id=7957, (old ID) current id=0

141945.83 1 tw DialogicEvent 129,TDX_PLAY,7957,0,0,,,

141945.84 1 event TDX_PLAY, iCode=129 state=6001

141945.85 1 LsModuleTransition : 129, [TDX_PLAY]

141945.86 1 timer clear

141945.87 1 Play Module start

141945.88 1 state [Choix de bt voc] Playing

141945.89 1 tts no previous C:\Program Files\VoiceGuide\temp\tts_1_1.wav

141945.90 1 tts generate start[pour julie le 1, pour stéphane le 2.]

141945.91 1 tts generate wait

141948.14 1 tw dtmf 2 (1,50,50)

141948.16 1 event 2, iCode=50 state=1100

141948.16 1 LsPlayMsg 2,2

141948.16 1 next module is (idx=30)

141948.21 1 play PlayStop ok

141948.23 1 rv add [Choix de bt voc]{2}

141948.25 1 fn RunModule start [Run Program,,30,,]

141948.25 1 timer clear

141948.27 1 state Run Program

141948.29 1 run=c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale", window=NormalFocus, wait=0

141948.30 1 Run Program Failed, err[53:File not found] running[c:\bbmail -s 127.0.0.1 -h -t 5149412961@fido.ca -f club.select@dataplus.qc.ca -b "Message dans la boite vocale"] returned .dShellId=0

141948.30 1 next module is [un instant Btvoc stephan] (idx=33)

141948.32 1 fn RunModule start [Play,[un instant Btvoc stephan],33,,]

141948.32 1 timer clear

141948.34 1 Play Module start

141948.34 1 state [un instant Btvoc stephan] Playing

141948.36 1 state [un instant Btvoc stephan] Playing (transfbtvocale.wav)

141948.36 1 timer clear

141948.43 1 play start ok, lPlayId=14096

141952.88 1 tw PlayEnd 1 14096

141952.89 1 play end id=14096, (current ID)

141952.90 1 event EV_PLAY_FINISHED, iCode=8001 state=1100

141952.90 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

141952.91 1 path {EV_PLAY_FINISHED} not found

141952.92 1 timer set 10 EV_TIMEOUT_HANGUP

141952.93 1 timer set 0 EV_TIMEOUT_GOTOMODULE

141952.94 1 event EV_TIMEOUT_GOTOMODULE, iCode=9002 state=1101

141952.95 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

141952.96 1 path {EV_TIMEOUT_GOTOMODULE} not found

141952.97 1 next module is [Transfer Stephan] (idx=22)

141952.98 1 fn RunModule start [Transfer Call,[Transfer Stephan],22,,]

141952.99 1 tw DialogicEvent 129,TDX_PLAY,14096,0,0,,,

141953.00 1 event TDX_PLAY, iCode=129 state=6001

141953.00 1 LsModuleTransition : 129, [TDX_PLAY]

141953.02 1 timer clear

141953.03 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

141953.41 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

141953.41 1 event EV_TIMEOUT_READYTOBEGINTRANSFER, iCode=9012 state=1901

141953.42 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

141953.43 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

141953.44 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

141953.45 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

141953.46 1 state [Transfer Stephan] Blind Hookflash Transfer to $KN986,,231#,,

141953.47 1 dialing sTransferPrefix [!]

141953.77 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

141953.79 1 event TDX_DIAL, iCode=132 state=1902

141953.80 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

141953.81 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

141953.82 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

141953.83 1 tw PlayEnd 1 0

141953.84 1 play end id=0, (current ID)

141953.85 1 event EV_PLAY_FINISHED, iCode=8001 state=1902

141953.86 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

141955.77 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

141955.77 1 event EV_TIMEOUT_Transfer_Prefix_PauseAfter, iCode=9030 state=1902

141955.78 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

141955.79 1 Dial($KN986,,231#,,cp off) call

141955.80 1 Dial($KN986,,231#,,) ok

141955.82 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

142000.90 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

142000.91 1 event TDX_DIAL, iCode=132 state=1903

142000.92 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,,

142000.93 1 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND

142000.94 1 HangupCall start (LsXfer_3)

142000.95 1 rv add [Hangup Time]{6/7/2007 2:20:00 PM}

142000.96 1 state Hanging up call... [LsXfer_3]

142000.97 1 HangupCall_Common hCall=1

142000.98 1 rec RecSoundStop ok

142001.00 1 play PlayStop ok

142001.00 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

142001.01 1 fnHangupCall end

142001.02 1 tw PlayEnd 1 0

142001.04 1 play end id=0, (current ID)

142001.04 1 event EV_PLAY_FINISHED, iCode=8001 state=900

142001.05 1 LsAwaitingCalls EV_PLAY_FINISHED

142001.07 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

142001.09 1 event TDX_SETHOOK, iCode=135 state=900

142001.09 1 LsAwaitingCalls EV_UNKNOWN_135

142001.11 1 event callstate IDLE 1 1,0,0

142001.11 1 WorkingMode@Idle=

142001.11 1 set LineState().hCall = 0 LineEvCallState-LINECALLSTATE_IDLE

142001.13 1 timer clear

142001.14 1 rec RecSoundStop ok

142001.15 1 play PlayStop ok

142001.16 1 rv add [CallEndTime]{6/7/2007 2:20:01 PM}

142001.20 1 on-hangup script:[]

142001.20 1 timer set 0.1 EV_TIMEOUT_TIMETOREINITLINE

142001.21 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

142001.22 1 event EV_TIMEOUT_TIMETOREINITLINE, iCode=9008 state=900

142001.22 1 init atidle reinit : start

142001.23 1 init atidle reinit iConferenceOtherLegLid=-1

142001.24 1 init atidle reinit : reset all LineState variables

142001.25 1 timer set 2 EV_TIMEOUT_AFTERIDLE_ALLOWOUT

142001.27 1 state Waiting for a call...

142003.28 1 timer fired EV_TIMEOUT_AFTERIDLE_ALLOWOUT

142003.37 1 event EV_TIMEOUT_AFTERIDLE_ALLOWOUT, iCode=9013 state=900

142003.45 1 setting iDialoutReadyToDialout = 1

 

 

Please contact sales@voiceguide.com requesting that the the registration code for the older version instead be issued.

 

If you can post the script and traces from v6.x then we can assist in finding out why v6 is not working for you. Sounds it just a questio of adjusting the hookflash length. From http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm :

 

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SupportTeam   

Posted

version 6 uses 8kHz sound files. You must be using 11kHz sound files on your system You must convert them to 8kHz.

 

Have you adjusted the hookflash length on your new v6 install to make sure it matches what your PBX expects?

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beaujeanjp   

Posted
version 6 uses 8kHz sound files. You must be using 11kHz sound files on your system You must convert them to 8kHz.

 

Have you adjusted the hookflash length on your new v6 install to make sure it matches what your PBX expects?

 

I have not ajusted the hookflash length because I left it to the value found in the ini files of the older version wich is 10.

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beaujeanjp   

Posted
If the hookflash transfer does not work then most likely the hookflash length needs to be adjusted. Please read: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

 

Hello,

Ok I am a bit confused. I have version 5.0108. Is it TAPI? I have a Dialogic card; do I need voiceguide for dialogic?. What is installed and working is version 5.0108. I have tried version 5.2 and 6 and none work. I have re-received a serial number to try with VoiceGuide 5.0108 and still says it is not a valid registration code. Where do I find the settings for the hookflash in version 5.0108 so I can duplicate them with whatever version you will tell me to install?

Thanks in advance.

Regards

JPB

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SupportTeam   

Posted
I have version 5.0108. Is it TAPI?

Yes. That's a TAPI version.

I have a Dialogic card; do I need voiceguide for dialogic?.

We strongly recommend for you to use VoiceGuide for Dialogic (v6.x).

 

Where do I find the settings for the hookflash in version 5.0108 so I can duplicate them with whatever version you will tell me to install?

The http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm help page covers both the setting of hookflash length in both v5.x and v6.x.

 

For the TAPI section look for this heading on that page: "Setting Hookflash length on Dialogic cards - VG for TAPI - (TSP Config)"

 

 

I have re-received a serial number to try with VoiceGuide 5.0108 and still says it is not a valid registration code.

Please send email with screenshot to sales@voiceguide.com

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beaujeanjp   

Posted
I have re-received a serial number to try with VoiceGuide 5.0108 and still says it is not a valid registration code

Please send email with screenshot to sales@voiceguide.com

 

Sent differnt screen shots to sales.

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beaujeanjp   

Posted
Where do I find the settings for the hookflash in version 5.0108 so I can duplicate them with whatever version you will tell me to install?

The http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm help page covers both the setting of hookflash length in both v5.x and v6.x.

 

For the TAPI section look for this heading on that page: "Setting Hookflash length on Dialogic cards - VG for TAPI - (TSP Config)"

 

Tried differnet hook flash lengths with no success. I am trying to have sales issue me a valid registration code (multiline) (for my working version 5.0108) but in case they can't please give me some kind of direction. I have included the last log file.

Regards

JP

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SupportTeam   

Posted

If you are using v5 of VoiceGuide with the Dialogic card then you can only set the hookflash length using the Dialogic's TSP configuration screens or the .PRM file (as described in VoiceGuide Help file).

 

As mentioned before, we do recommend that VoiceGuide for Dialogic be used instead on systems where Dialogic card is used.

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