Call Transfer On Voice Modems

[Necser]

Has anyone managed a call transfer on voice modem?

 

I am using Creative Modem Blaster V92. The transfer actually procedes, but when it prompts to press 1 to accept a call or any other number to reject on the transfered client it drops the call even if you press 1.

 

Any idea on how to fix this?

[SupportTeam]

Looks like your phone system requires a special signal to be sent by VoiceGuide complete an 'announced call transfer'.

(on most systems if VoiceGuide just hangs up then the call transfer will proceed - and this is what VoiceGuide does by default - but it looks like your system needs something else...)

 

What PBX are you using?

 

What does the original caller hear while VoiceGuide plays "Please press1 to accept the call..." to the recipient of the transfer? Do they hear any 'on-hold' music played by the PBX?

 

How do you do such transfers manually on this PBX? please give us a step -by-step description, and I can advise how to config VoiceGuide to match this...

 

 

Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Necser]

I have logged the event:

 

15437 0 tapie callstate OFFERING 65928 0 4

15437 0 Answer the call

15437 0 lineAnswer(65928) => 65911

15437 0 tapie ring 1

15453 0 tapie callstate ACCEPTED 65928 0 0

20796 0 tapi Reply 65911 0

20796 0 tapie callstate CONNECTED 65928,0,0

20796 0 WorkingModeTAPI=

20796 0 WorkingModeScript=

20796 0 Inband detection not enabled

20796 0 [select Query] Playing

20812 0 [select Query] Playing (C:\Documents and Settings\SN\Desktop\Sounds\welcome1.wav)

20859 0 PlaySoundStart ok [C:\Documents and Settings\SN\Desktop\Sounds\welcome1.wav]

20859 0 RunModule PLAY end

25187 0 tapie monitordigits 53 2

25187 0 LsPlayMsg [5]

26125 0 PlaySoundStop ok

26562 0 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER

26562 0 [Transfer Mobile Serge] Announced Transfer to 8094690 (Generate)

26562 0 tapic lineGenerateDigits(65928,!) => 0

27328 0 tapie generate LINEGENERATETERM_DONE

28421 0 LsXferStart EV_TAPI_GENERATE

29515 0 LsXferPlayVts EV_HOOKFLASHFINISHED

29515 0 tapic lineGenerateDigits(65928,8094690) => 0

31593 0 tapie generate LINEGENERATETERM_DONE

32687 0 LsXferPlayVts EV_TAPI_GENERATE

32687 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

32687 0 twcal PlaySayNumber C:\Program Files\ivg\system\voice\TsfrCallFrom.wav, C:\Program Files\ivg\system\voice\TsfrAskAccept.wav, , , 1

32750 0 PlaySoundStartNumbers ok

39687 0 Play End line[0] (id=932687)

39687 0 LsXferPlayAnn EV_PLAY_FINISHED

39687 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

39687 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

39703 0 twcal PlaySayNumber C:\Program Files\ivg\system\voice\TsfrCallFrom.wav, C:\Program Files\ivg\system\voice\TsfrAskAccept.wav, , , 1

39750 0 PlaySoundStartNumbers ok

46703 0 Play End line[0] (id=939703)

46718 0 LsXferPlayAnn EV_PLAY_FINISHED

46718 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

46718 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

46718 0 twcal PlaySayNumber C:\Program Files\ivg\system\voice\TsfrCallFrom.wav, C:\Program Files\ivg\system\voice\TsfrAskAccept.wav, , , 1

46781 0 PlaySoundStartNumbers ok

53734 0 Play End line[0] (id=946718)

53734 0 LsXferPlayAnn EV_PLAY_FINISHED

53734 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG

53734 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits

53750 0 twcal PlaySayNumber C:\Program Files\ivg\system\voice\TsfrCallFrom.wav, C:\Program Files\ivg\system\voice\TsfrAskAccept.wav, , , 1

53812 0 PlaySoundStartNumbers ok

56218 0 tapie monitordigits 49 2

56218 0 LsXferPlayAnn [1].......................I pressed 1 here to accept the call

58750 0 PlaySoundStop ok

59734 0 LsXferPlayAnn EV_PLAY_FINISHED

59734 0 tapic lineGenerateDigits(65928,!!) => 0

61265 0 tapie generate LINEGENERATETERM_DONE

62359 0 LsXferPlayAnn EV_TAPI_GENERATE

62359 0 PlayFinishCause=CallAccepted

62359 0 Success path not defined - hanging up (iXferType=1)..............This line confuses me.

63453 0 LsXferPlayAnn EV_TIMEOUT_HANGUP

63453 0 PlaySoundStop ok

63453 0 HangupCall called from []

63453 0 Hanging up call...

63453 0 PlaySoundStop ok

63468 0 fnHangupCall end

63703 0 tapie callstate DISCONNECTED 65928,1,0

63703 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

63703 0 PlaySoundStop ok

63703 0 HangupCall called from []

63703 0 Hanging up call...

63718 0 PlaySoundStop ok

63718 0 fnHangupCall end

63718 0 tapie callstate IDLE 65928 0 0

63718 0 WorkingMode@Idle=

63734 0 set EV_TIMEOUT_TIMETOREINITLINE 2

63734 0 tapi Reply 65843 0

63734 0 tapi Reply 65826 0

64734 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

64734 0 ReinitTelephony due to IDLE start

64734 0 tapic lineDeallocateCall(MainCall:65928) 0

65671 0 lineOpen(0) => 0

65671 0 Waiting for a call...

65671 0 lineOpen(0)LineHandle=65809

 

 

Everything goes ok, untill I press 1 to accept the call. The log replies with the "path not defined". Should I setup the path somewhare?

 

Thanks in advance.

[SupportTeam]

Looks like your phone system requires a special signal to be sent by VoiceGuide complete an 'announced call transfer'.

(on most systems if VoiceGuide just hangs up then the call transfer will proceed - and this is what VoiceGuide does by default - but it looks like your system needs something else...)

 

How do you do such transfers manually on this PBX? Please give us a step-by-step description, and I can advise how to config VoiceGuide to match this...

(see menu Edit->PBX Command Strings)

 

 

There is not need to set up the success path (unless you want VG to do something after the call has been accepted)

As mentioned above - on most PBXs if VG (or anybody for that matter) hangs up the call after the destination extension has picked up results in the transfer to be made - but it looks like you phone system is different...

Please give us a step-by-step description of how do you do such transfers manually on this PBX and I can advise how to configure VoiceGuide to match this...

(you can change the settings yourself using the Edit->PBX Command Strings menu)