Vg Not Responding

[Guest hogi]

VG does not seem to work with Windows Server 2003 SP2 (I get sluggish performance).

In windows task manager, VG is ok for a few seconds and then "Not Responding" for a few seconds.

I am using the latest VG6 for dialogic and using an external MSSQL 2k DB as the outdial que. No other non MS application are running on this server.

[SupportTeam]

using an external MSSQL 2k DB as the outdial que

Suspect that this is the most likely reason...

Have you tried to see what happens when the external outdial que is not used?

 

Could you please post a copy of VoiceGuide's Trace Logs which captures the startup, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

 

ktTel=10

Then restart VG and run the program for a while until you see the problem ocurring.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

Please indicate over what time the problem was observed.

[Guest hogi]

Here are the log and an update- I don't think the problem is related to the Server 2003 R2 SP3 update- I actually rolled back the MS update.

The problem starts right after launching VG without any incoming or outgoing calls.

I am not sure when the problem started but it may have started when I clicked on the StatusMonitor.

I did a trace on the SQL Server and VG is polling the external DB correctly.

0325tw.txt

0325vgm.txt

[SupportTeam]

Trace is showing that the queries to the external OutDial Queue are not returning:

 

204054.05 2 dial timerADOFetchComplete fired. ADO SQL query timed out.

 

You can easily verify that the external outdial queue is the cause of the problem by removing the reference to external outdial queue from VG.INI and restarting VG.