Auto Dialer

[Guest Bank Transactions2]

I’m not getting the flow of the system as well as I would like.

 

Attached is a basic attempt at an auto dialer program that I am experimenting with, and I am running into 2 difficulties.

 

1 On option 1, if I attempt to play a file/text to speech module before a transfer, I don’t get transferred on the pbx. It disconnects.

a. However, if I omit the play module prior to the transfer I am connected properly.

 

2 On option 2, I get to record my message for a call back request, but the email option is never run, when the caller disconnects, it just hangs up and end the process without calling the email module. At least I don’t see an attempt in the log file.

 

Do I need to be running vb scripts to force the record and email? Or am I not doing something in this basic test?

 

Also, I have not tried to run option 3 yet.

 

Any help or suggestions would be appreciated.

 

Regards,

Sales.vgs

[SupportTeam]

1 On option 1, if I attempt to play a file/text to speech module before a transfer, I don’t get transferred on the pbx. It disconnects.

a. However, if I omit the play module prior to the transfer I am connected properly.

Please port the trace capturing the problem.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

 

ktTel=10

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

 

2 On option 2, I get to record my message for a call back request, but the email option is never run, when the caller disconnects, it just hangs up and end the process without calling the email module. At least I don’t see an attempt in the log file.

If caller hangs up while in the Record module then the script terminates there. You should look at using the "After Hangup" script - see: http://www.voiceguide.com/vghelp/html/Call%20Finish.htm

[Guest Bank Transactions2]

Ok, attached are logs with 2 test calls. It appears the regeneration of the play module fixed the 1st problem. I don't know if there are xml issues, but prior to this all attempts with a play file module prior to the transfer failed. So, I guess a new module fixed the issue.

 

Test call 2 is an example of a call out branching to a prompt, then record file, then when silence is detected it hangs up and never goes to the email option. I would expect this to be normal in a telephony app, but how would you force the email of the saved file?

 

Also attached is the modified script.

 

Regards,

Log.zip

Sales.vgs

[SupportTeam]

then when silence is detected it hangs up and never goes to the email option.

If caller hangs up while in the Record module then the script terminates there. You should look at using the "After Hangup" script - see: http://www.voiceguide.com/vghelp/html/Call%20Finish.htm