Voiceguide With Srvany Fails

[masterchief]

Hi,

I am trying to run voiceguide as a service using instsrv and srvany. i have read earlier posts and the problem is that the dialogic service needs to be running before voiceguide will run. I have confirmed by disabling dialogic and trying to start the voiceguide service.

 

The service will run only after windows has booted up fully, but will fail during the boot process.

 

I have added the dependency Dialog to the voiceguide service, however it still starts if the dialogic service is down. If I start with -icon option, it displays the following error message

 

"Registration not valid for this computer Please check the registration details."

 

they are fine, this only appears when dialogic service not started.

 

with the -icon option, it starts without error, but obviously doesnt work.

 

I would expect the service start to either fail, or wait until dialogic is started, it does neither.

 

 

here is the registry entry

Windows Registry Editor Version 5.00

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VoiceGuide]

"Type"=dword:00000110

"Start"=dword:00000002

"ErrorControl"=dword:00000001

"ImagePath"=hex(2):43,00,3a,00,5c,00,50,00,72,00,6f,00,67,00,72,00,61,00,6d,00,\

20,00,46,00,69,00,6c,00,65,00,73,00,5c,00,56,00,6f,00,69,00,63,00,65,00,47,\

00,75,00,69,00,64,00,65,00,5c,00,73,00,72,00,76,00,61,00,6e,00,79,00,2e,00,\

65,00,78,00,65,00,00,00

"DisplayName"="VoiceGuide"

"ObjectName"="LocalSystem"

"FailureActions"=hex:00,00,00,00,00,00,00,00,00,00,00,00,03,00,00,00,53,00,65,\

00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00,01,00,00,00,60,ea,00,00

"DependOnService"="Dialogic"

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VoiceGuide\Parameters]

"Application"="C:\\Program Files\\VoiceGuide\\VgMulti.exe -icon "

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VoiceGuide\Security]

"Security"=hex:01,00,14,80,b8,00,00,00,c4,00,00,00,14,00,00,00,30,00,00,00,02,\

00,1c,00,01,00,00,00,02,80,14,00,ff,01,0f,00,01,01,00,00,00,00,00,01,00,00,\

00,00,02,00,88,00,06,00,00,00,00,00,14,00,fd,01,02,00,01,01,00,00,00,00,00,\

05,12,00,00,00,00,00,18,00,ff,01,0f,00,01,02,00,00,00,00,00,05,20,00,00,00,\

20,02,00,00,00,00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,04,00,00,00,00,\

00,14,00,8d,01,02,00,01,01,00,00,00,00,00,05,06,00,00,00,00,00,14,00,00,01,\

00,00,01,01,00,00,00,00,00,05,0b,00,00,00,00,00,18,00,fd,01,02,00,01,02,00,\

00,00,00,00,05,20,00,00,00,23,02,00,00,01,01,00,00,00,00,00,05,12,00,00,00,\

01,01,00,00,00,00,00,05,12,00,00,00

 

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\VoiceGuide\Enum]

"0"="Root\\LEGACY_VOICEGUIDE\\0000"

"Count"=dword:00000001

"NextInstance"=dword:00000001

 

the dependcy does show up in the dependencies box when looking at the service entry in the services console.

 

any help appreciated.

[SupportTeam]

So the problem is that SRVANY reports the service as not started? What do the VoiceGuide traces show?

[masterchief]

no. the service and voiceguide start.

 

If I open voiceguide and select help --> About Voiceguide

 

it says Working Trial Version Please Register. This only occurs on bootup, or if I manually stop the dialogic service and then start the voiceguide service.

 

here is the dialogic log

 

140550.96 0 ---------------------------------------------------

140550.98 0 VoiceGuide for Dialogic

140550.98 0 v6.0.3141

140550.98 0 ---------------------------------------------------

140550.98 0 rv global loaded >>><<<

140550.98 0 cti Inband Signaling Config file not specified

140552.44 0 init ApiMode=[DialogicGC]

[masterchief]

another thing to note is that the service log on is set to

 

local system account.

allow service to interact with desktop is set.

[SupportTeam]

This only occurs on bootup, or if I manually stop the dialogic service and then start the voiceguide service.

Sounds like on bootup the SRVANY service is starting too quickly - before the Dialogic service gets a chance to start. Is there any way to introduce a delay into SRVANY before it going ahead and starting VG?

 

If there isn't then you may want to try using other service creating utilities.