Loss Of Audio Devices Other Than Dialogic

[LTympanick]

Hello Support,

 

I've installed a Dialogic/4 PCI card and followed all the instructions and got the credit card application to work just great on my Windows XP system.

 

Problem is now I apparently have lost all the audio devices I used to have on this machine. They appear to no longer be options is my audio device list.

 

I really still want them around because I want to be able to record sound files, etc. on my machine.

 

How can I restore the audio devices I used to have? Is this possible with Dialogic & TAPI installed on this same machine?

 

Thanks.

[SupportTeam]

Not sure why you would be losing other audio devices.

 

When using a Dialogic card you should be using 'VoiceGuide for Dialogic'.

 

You should not be installing any TAPI or Wave drivers for the Dialogic card when using 'VoiceGuide for Dialogic'.

[LTympanick]

I was stumped too.

 

As it turns out, somehow, my Windows Audio under Control Panel's Services got turned off, I had to restart that and set it to Automatic restart.

 

Once Windows Audio was turned back on, everything worked fine.

 

Not sure if that was a result of the Dialogic install or what but that fixed the problem.