Acting On Substrings When Caller Enters Code

[SupportTeam]

Andy Haggard wrote:

 

Here's what needs to happen:

 

Script :

Greeting - "enter 4 digit number"

Get Numbers: Customer enters: 4567

System logs entered number of 4567 - all 4 digits.

Customer is sent to VM box 456

 

I need 4567 - not 456 to show up in the call log

[SupportTeam]

 

First module plays a prompt asking the caller to enter a code - then gets the first 3 digits only. Then has path:

 

On {Success} Goto [Get1number]

 

Second module does not play a sound file - just wait for a single keypress - whatever it is. then has these paths:

 

On {1} Goto [LogEnteredCode]

On {2} Goto [LogEnteredCode]

On {3} Goto [LogEnteredCode]

On {4} Goto [LogEnteredCode]

On {5} Goto [LogEnteredCode]

On {6} Goto [LogEnteredCode]

On {7} Goto [LogEnteredCode]

On {8} Goto [LogEnteredCode]

On {9} Goto [LogEnteredCode]

On {0} Goto [LogEnteredCode]

On {#} Goto [LogEnteredCode]

On {*} Goto [LogEnteredCode]

 

 

Thr third module concatenate the 3 digits + 1 digit to make a 4 digit code and saves in in log. Evaluate espression is:

 

"$RV[Get3numbers]$RV[Get1number]"

 

then goes to voicemail box:

 

On {True} Goto [Voicemail Box $RV[Get3numbers]]

 

you need to use the 3rd module if the 4 digits need to be saved togeter, or if two separate log entries are OK then it is not needed...

3plus1.vgs

[Guest Andy Haggard]

Thanks alot! ...this works nicely and gets me to the mailbox ok. However, I cannot get the greeting to answer - the default is used instead. I can play the correct mailbox greeting from the 777 mailbox screen, but it doesn't come up when going thru the script. Maybe the pointer in the vb script:[VmLmHangup.vgs]

142442.14 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs at idx=4

142442.14 6 tapi Reply 66255 0

142442.14 6 [VmLmHangup_ForwardLastMsg] Running VB Script...

142442.14 6 RVreplace start (strlen>100)

142442.16 6 VBScript Run continuing...

142442.16 6 Hanging up call... [Run module 2479]

142442.17 6 HangupCall_Common Mode=AfterHangupRun

142442.17 6 ReinitTelephony due to IDLE start

142442.17 6 tapic lineDeallocateCall(MainCall:66221) 0

142442.27 6 lineOpen(6) => 0

142442.27 6 Waiting for a call...

142442.27 6 lineOpen(6)LineHandle=66477

142442.28 6 cl Vm_ForwardMsg 6, 777, C:\Program Files\VoiceGuide\data\VmSave\777_0731142434_1_6__.wav

142536.08 0 Loading VMB data begin

142536.08 0 Loading VMB data - about to delete old entries

142536.08 0 Loading VMB data - sorting/ordering

142536.08 0 Loading VMB data end

142536.08 0 Loaded new voicemail configuration file (XML)

[SupportTeam]

Please download and try again with v5.0 Beta12 - which is the current Beta as I write this.

 

I'm not too sure which version of 5.0 you are using but I think it's an earlier one and some of these had bugs in message forwarding - it should all work in Beta12.