Scheduling Outbound Calls

[SupportTeam]

Tyler Mitchell wrote:

 

I am looking for IVR software that can do a timed execution loop; every 5

minutes it must query a database as to a certain status, and then if

required, initiate an outbound call sequence. Whenever it is not calling

out, it must receive calls, which will be used to modify the database.

 

Is your software capable of this?

 

Thank you,

Tyler Mitchell

[SupportTeam]

There are a few different ways of getting this done:

 

1. When you need a call to be made just insert the dial entry into the "OutDial.mdb" database - as soon as the entry in that database a call out will be made.

Alternatively you can save info to a file which then triggers a call - Please read the extensive Help file entry on this.

 

2. If the outbound call to be made is scheduled from an incoming call then just use the Send Phone Message module - it will schedule the call (and any escalation calls).