Recorded File Problem

[masterchief]

Hi,

I have a script with a record module that appears to be truncating the filename of the file it records.

 

The setup is-

 

windows 2003

voiceguide for dialogic

 

As it is a dialogic card, two files are saved to the filesystem, eg:

 

116173146_8_893011822.vox

116173146_8_89301

 

the second is the wav file. I have added a .wav extension and played it to verify.

 

the value of the variable that the record module returns is

 

116173146_8_893011822.wav

 

Our system does need to use the wav file for other parts of the system, and there is just not enough information to reconstruct the filename.

 

any ideas.

 

thanks.

[SupportTeam]

Could you please post a copy of VoiceGuide's Trace Logs which captures the problem, this will allow us to see what happened.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.