Voiceguide & Isdn-card Saphir Iii B

[neliath]

I have an ISDN-Card with Capi 2.o6 installed,

 

In the VG - ConfigWizzard the Devices are not avaible/displayed.

 

What must I have or do, to VoiceGuide supports this Card ?

 

In technical List on this Site my Card ist checked as kompatible to VG and supports the most things to interact to VG.

 

Need I some more Drivers (TAPI,WAV) ?

 

Thanks for help and sorry for my English ...

 

Greets

Neliath

[SupportTeam]

I have an ISDN-Card with Capi 2.o6 installed, (...) What must I have or do, to VoiceGuide supports this Card ?

Please read the "Installing on CAPI Systems" section of the VoiceGuide help file.

 

In technical List on this Site my Card ist checked as kompatible to VG and supports the most things to interact to VG.

Can you please supply a link to the page which you are looking at.

[ktruk]

neliath: You will need to make sure that a TAPI "TSP" and wave-driver is installed that connects the CAPI ISDN channel to the card. This may come with the card, or you may have to buy a 3rd party CAPI>TAPI and wave driver, such as ComISDN. This will connect the card to VoiceGuide. See http://www.comisdn.com - there is 30 day demo to try.

[neliath]

Thanks for Information !

 

I have now install two TSP

 

1. The comisdn Vers. 3.1.50

2. The generic TSP from German Telekom, based on AVM

 

I configurea Line with the Creditcardscript and comisdn for Test-

 

VGMulti says "Waiting for a Call"

 

Now, when i call an MSN, nothing goes. The Creditcardscript will not execute and my Phone rings....

 

The EventLog:

97796 8 tapie callstate OFFERING 65587 0 4

 

Pleas help an thanks

 

Neliath

[SupportTeam]

Could you please post a copy of VoiceGuide's Trace Logs which captures the startup and the incoming call, this will allow us to see what is happening.

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart VG and make a test call which demonstrates the problem.

 

Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces and the VoiceGuide script used.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[neliath]

Hallo,

 

i have the File "logs.zip" attached.

 

It includest he LOG for comisdn, the LOG vorAVM and the Creditcardscript.

 

Thanks

neliath

logs.zip

[SupportTeam]

VoiceGuide is awaiting the CallerID information message before answering the call.

 

ComISDN usually sends this at the same time as the OFFERING event.

 

You may want to ask ComISDN why the CallerID is not being sent, and how to set it up to have the CallerID sent.

 

If ComISDN sends the CallerID I think you will see that VG answers the call.

[neliath]

Hallo Support,

 

now I have reinstall the TSP based AVM, it comes witgh my Hardware an VG say "Waiting for call"

 

When i call, VG do nothung and this is the Eventlog:

 

96015 8 tapie ring 0

96062 8 tapie callstate OFFERING 66082 1 4

13000 8 tapie linedevstate 2048 0 0

13000 8 tapie callstate DISCONNECTED 66082,2048,0

13000 8 ERROR 4.9.0 Unknown State [0]

13031 8 PlaySoundStop ok

13031 8 HangupCall called from []

13031 8 Hanging up call...

13031 8 PlaySoundStop ok

13031 8 Waiting for a call...

13046 8 fnHangupCall end

13046 8 tapie callstate IDLE 66082 0 0

13046 8 WorkingMode@Idle=Offered

13046 8 LineState(iLineId).iVgsIdx = 0

13046 8 set EV_TIMEOUT_TIMETOREINITLINE 1

13062 8 set EV_TIMEOUT_TIMETOREINITLINE 2

13062 8 tapi Reply 66065 LINEERR_INVALCALLSTATE [8000001C]

14046 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

14046 8 ReinitTelephony due to IDLE start

14062 8 tapic lineDeallocateCall(MainCall:66082) 0

14062 8 lineOpen(8) => 0

14062 8 Waiting for a call...

14078 8 lineOpen(8)LineHandle=66048

 

What is the Error "Unknown State [0]" ?

 

Thanks

neliath

[SupportTeam]

The ComISDN driver should be used with CAPI Basic Rate cards.

[neliath]

OK,

 

the comisdn-Driver make the old Problem, offer the Call, an then ...?

 

96015 8 tapie ring 0

96062 8 tapie callstate OFFERING 66082 1 4

13000 8 tapie linedevstate 2048 0 0

13000 8 tapie callstate DISCONNECTED 66082,2048,0

13000 8 ERROR 4.9.0 Unknown State [0]

13031 8 PlaySoundStop ok

13031 8 HangupCall called from []

13031 8 Hanging up call...

13031 8 PlaySoundStop ok

13031 8 Waiting for a call...

13046 8 fnHangupCall end

13046 8 tapie callstate IDLE 66082 0 0

13046 8 WorkingMode@Idle=Offered

13046 8 LineState(iLineId).iVgsIdx = 0

13046 8 set EV_TIMEOUT_TIMETOREINITLINE 1

13062 8 set EV_TIMEOUT_TIMETOREINITLINE 2

13062 8 tapi Reply 66065 LINEERR_INVALCALLSTATE [8000001C]

14046 8 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

14046 8 ReinitTelephony due to IDLE start

14062 8 tapic lineDeallocateCall(MainCall:66082) 0

14062 8 lineOpen(8) => 0

14062 8 Waiting for a call...

14078 8 lineOpen(8)LineHandle=66048

68218 9 tapie callstate OFFERING 65912 0 4

[SupportTeam]

Are you using v4.9 of VoiceGuide?

 

Where did you get v4.9 of VG from?

[neliath]

Yes, i have 2 Trial-Versions, v4.9 from an old Shareware/Prog-CD from a Friend, and v5.2.5049 from your Site.

 

When i install the v5.2, the configwiz dont display the TSP-Lines (comisdn and AVM) and I cannot test VG.

So i have it deinstalled and install the old Version from the CD. This found the Lines, but i have the scripted Problems.

 

I will test VG als Alternative for my IVR-Prog "SACS Softart-Capiserver (www.softart.at)", what i have Licensed.

 

I will Test VG and learn. VG-Scriptinterface ist much better, and this is my interrest, but i cannot Test without VG run and answher a call.

 

Is the v4.9 critical or nomore to buy ?

 

Thanks for help an Greez

 

neliath

[SupportTeam]

When i install the v5.2, the configwiz dont display the TSP-Lines (comisdn and AVM) and I cannot test VG.

It's surprising that it would not display the lines. I'd try re-installing the comISDN drivers.

 

v4.9 of VG is no longer sold. Besides - you can see it does not work with CAPI cards.