Unable To Select Line

[bgharddisk]

VG Dialogic 6.0.3179

I have tried: dxxxB1C1, dxxxB1C2, dxxxB1C1 dxxxB1C1, 1, 2

 

None of which work. If I pass a null value it works fine, but I cannot choose the line. Each line has different outbound CID info, and I need to be able to choose.

 

Thank You.

 

Start config.xml...

 

<Channels>

 

<Channel>

<Name>dxxxB1C1</Name>

<NetworkIf>dxxxB1C1</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>20</RingsBeforeAnswer>

<script>C:\voiceguide\Scripts\noincoming.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C2</Name>

<NetworkIf>dxxxB1C2</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>20</RingsBeforeAnswer>

<script>C:\voiceguide\Scripts\noincoming.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C3</Name>

<NetworkIf>dxxxB1C3</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>20</RingsBeforeAnswer>

<script>C:\voiceguide\Scripts\noincoming.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

 

<Channel>

<Name>dxxxB1C4</Name>

<NetworkIf>dxxxB1C4</NetworkIf>

<Protocol>pdk_na_an_io</Protocol>

<RingsBeforeAnswer>20</RingsBeforeAnswer>

<script>C:\voiceguide\Scripts\noincoming.vgs</Script>

<ConfigLine></ConfigLine>

<AllowDialOut>1</AllowDialOut>

<PopupCallerId>0</PopupCallerId>

<RV></RV>

</Channel>

 

</Channels>

[SupportTeam]

What method are you using to load outgoing calls?

 

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

Then perform the number load (or run the script etc).

 

Trace Log files will be created in VG's \log\ subdirectory.

 

Please post the traces (and any VoiceGuide scripts used).

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[bgharddisk]

I have emailed it to you at support@voiceguide.com. Please do not post the log.

[SupportTeam]

Please post the traces here, removing from them any information you do not want in public domain.

Just mark where any log lines were removed with something like this:

 

[private information removed]

[bgharddisk]

I dont appreciate this at all. Do you have a supervisor?

 

ARE YOU TRYING TO MAKE MY LIFE MORE DIFFICULT? Its not enough that your product isnt working properly and my only recourse is a message board? I have to spend time debating the method in which my log is communticated?

 

I realize you don't value my time, but I can't spend hours sanitizing a log just because...

 

 

[supportTeam edit: Font Size/Boldnes reduced to normal size for readability]

Edited 11/01/2006 12:50 AM by SupportTeam

[SupportTeam]

Free support is available through this Support Forum only. If you would like to enquire about direct email or phone support options please contact sales@voiceguide.com for paid support plan pricings.

 

Previous advice regarding log posting policy stands.

 

The part of your message written in increased font format will be reformatted to standard size.