Vg For D/4pciu Demo Running On Windows Xp

[dario]

Dear Support,

 

I've installed your VG for Dialogic version on a brand new

MS Windows XP PC with following configuration:

 

SW

SR5.1.1 + SR5.1.1 SP1 + D4PCIU support patch

MS Windows XP SP2

 

 

HW

Hardware used is an Intel-Like PC with D/4PCIU board

installed in a PCI slot.

 

Analog lines are then connected to analog internal ports

of a Detewe PBX OpenCom 100.

 

LOCATION

Just in case, we're located in Italy.

 

DESCRIPTION

Driver installation went straight away so did VG for Dialogic

including patches.

 

Unfortunately, when I try to call any analog port, VG don't recognize

incoming call.

 

As a test, I simply stopped VG for Dialogic and used one of sample

programs provided in bundle with Intel Dialogic System Software

(among others, I used Asynchronous Callback). Well, with those

sample program, board works properly and through the phone

I can hear welcome message from Dialogic.

 

So, apparently, board works ok also in junction with analog ports

from our PBX.

 

Any idea on why your software doesn't recognize incoming call?

 

Let me know if you need any further detail on our used configuration.

 

Thank you very much for your kind support.

Best,

Dario

[SupportTeam]

Enable logging by setting the log levels to 10 in VG.INI as per below:

[Log]

 

VoiceGuide=10

NumberLoader=0

VoicemailManager=0

EmailSender=0

TapiWrapOcx=10

SapiWrapOcx=0

Then restart VG and make a test call into the system.

 

Debug Trace files will be created in VG's \log\ subdirectory.

 

Please post the traces.

 

When posting traces/scripts please .ZIP them up and post them as attachments.