Banktransactions Report post Posted 08/16/2006 05:55 PM Adam, This is Adam with Acer Payments (we are now Bank Transactions) our phone/ PBX installation folks have some questions on how to integrate the VG with an Elite PBX...specifically the call center functionality. How can we have calls waiting in a Q (on VG) and have them show on the phones connected to the PBX? Adam Share this post Link to post
SupportTeam Report post Posted 08/16/2006 07:25 PM Please provide information on what CTI interface is supported by this PBX, model number of the PBX etc. Does the PBX itself support call queues or have a built in ACD? Do you require features like screenpops on CSR's computers when the call is routed to them? Share this post Link to post
