Using Vg Dialer For Telemarketing

[Guest kontoreXpress]

We're using VG as an IVR solution in Istanbul very effectively with more than 250 modules in the script and accomplishing pretty complex tasks; answering 600-1000 calls a day to back up our live-agents.

 

Now we want to jump in telemarketing with VG.

 

I started testing the "Telephone Number Loader v4.8.1" app and have the foll questions. For testing I'm using it with a Voice Modem on internal extensions. In production we'll use it on D/4PCI cards and call cell phone numbers thru FCT devices.

 

1. I want to use the "Telephone Number Loader v4.8.1" app with the same "script", "prompt message" and "phone numbers list file" parameters every time, but it makes me select those again every time I start the app. Is there a way to feed these as start-up parameters?

 

2. It dials a number. It doesn't wait neither for the call to go thru nor for someone to answer (5 - 6 sec max), and goes on to the next number in the dial-list. The "Delay betw retries" param would not be relevant for this I suppose, but how can I make it allow more time? Log is attached.

 

3. Can I have the "Telephone Number Loader v4.8.1" app read the numbers to call from a database rather than a txt file like the PhoneNumbersListFile ?

 

Thanks for all responses in advance.

 

== LEVENT ==

[SupportTeam]

A number of improvements and bug fixes have been made since v4.8 - I'd recommend downloading v5.0 Beta and working with this version for now - please see here for download link. v5.0 Full release should be available in about a week.

1. I want to use the "Telephone Number Loader v4.8.1" app with the same "script", "prompt message" and "phone numbers list file" parameters every time, but it makes me select those again every time I start the app. Is there a way to feed these as start-up parameters?

All VG Dialer settings will be retained by v5.0 onwards.

2. It dials a number. It doesn't wait neither for the call to go thru nor for someone to answer (5 - 6 sec max), and goes on to the next number in the dial-list. The "Delay betw retries" param would not be relevant for this I suppose, but how can I make it allow more time? Log is attached.

We can see from the trace that the current 'Call Announce' message 1e-bas.wav is very short (1.5 seconds). A voice modem will play the 'Call Announce' message 4 times after dialing and then hangup - hence the Announce message wav file should be at least 5 seconds...

 

 

93539 16 Dialing: 804,05332713999

93539 16 MakeCall => 66106

93539 16 TapiCbTrigSet 66106 7002

93539 16 tapi  Reply 66106 0

93539 16 TapiCbTrigClear

93539 16 tapie callstate DIALING 66362 0 0

93539 16 tapie callstate PROCEEDING 66362 0 0

95562 0 Ready To DialOut : 4 (out of 4)

97564 0 Ready To DialOut : 4 (out of 4)

99587 0 Ready To DialOut : 4 (out of 4)

00338 16 tapie callstate CONNECTED 66362,0,0

00338 16 WorkingModeTAPI=

00338 16 WorkingModeScript=

00338 16 Dialing: Playing introduction message

00519 16 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\reklameXpress\1e-bas.wav]

02001 16 Play End line[16] (id=100369)

02001 16 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED

02151 16 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\reklameXpress\1e-bas.wav]

02161 0 Ready To DialOut : 4 (out of 4)

02161 0 Erasing Script Id 1

03633 16 Play End line[16] (id=102001)

03633 16 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED

03783 16 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\reklameXpress\1e-bas.wav]

04184 0 Ready To DialOut : 4 (out of 4)

05276 16 Play End line[16] (id=103643)

05276 16 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED

05426 16 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\reklameXpress\1e-bas.wav]

06187 0 Ready To DialOut : 4 (out of 4)

06918 16 Play End line[16] (id=105286)

06918 16 LsDialoutPlayAcceptAuto EV_PLAY_FINISHED

06928 16 HangupCall called from [play accept auto 2]

 

3. Can I have the "Telephone Number Loader v4.8.1" app read the numbers to call from a database rather than a txt file like the PhoneNumbersListFile ?

 

Not at this stage - the requirements for database reading would change a fair bit from one customer to another and an app which would cater for all users would end up pretty user-unfriendly...

 

All databases out there have tools to allow easy export into a text file - and that is why the text file input format is used at this stage - it is easy to create this file from whatever database the telephone numbers are stored.

[Guest kontoreXpress]

Thanks a lot for this prompt response. Didn't have a chance to test 5.0, yet, but being able to call cell phones is great . == LEVENT ==