Select Playback Device

[Guest Erik]

Can I change the playback device? I have multiple audio cards and would like to use a particular one for playback.

[SupportTeam]

To play a sound file over the PC speaker please see the examples in the Run Program module:

 

Example 3:

 

The Run Program module can be used to play a sound file to attract attention, eg: when the customer has selected to speak with someone live. You can run the Sound Recorder application specifying that it should play the specified sound file and then close afterwards using this command line:

 

sndrec32 /play /close c:\test.wav

 

The Media Player application can also be used for this purpose:

 

mplayer /play /close c:\test.wav

 

If you are finding that the program does not run as VoiceGuide cannot find it then try specifying the full path to where your program is on your system. For example, the Media Player program on some systems is actually in:

 

C:\Program Files\Windows Media Player\mplayer2.exe

 

which would make the actual command line required to be used in the Run Module:

 

C:\Program Files\Windows Media Player\mplayer2.exe /play /close c:\test.wav