Redundancy

[Guest Sam]

We are currently testing the VoiceGuide software for building an IVR system here in the office. One of our biggest questions is how to implement some type of reduncancy should the main PC running the software become unavailable (I.E. power outage, crash, etc). Our initial thoughts on system design will be to have a Dialogic T1 card in the main machine here at the office, and perhaps only a 4 port Dialogic card in a PC somewhere offsite. Should the main PC fail we would then be able to forward the phone to one of the four analog lines connected to the off-site PC. This would allow our IVR to operate on a minimal level while we get the main machine back up and running. Can the VoiceGuide software be installed on two machines for this purpose? If not, is there a recommended method for creating some type of redundancy / back-up?

 

Thanks in advance for any help/suggestions you may have.

[SupportTeam]

The solution you outline is good and the usual way of providing a backup system.

 

The 4 lines on the backup system should be configured as a 'hunt group' so that all 4 lines can be reached using one number and when the main number is forwarded to the backup number the phone company's switch picks the free line from the four.

 

You would need to purchase two licenses - a 24 line license for the T1 machine and a 4 line license for the 4 port analog box.