Guest fsoudbakhsh Report post Posted 03/16/2006 04:12 AM Hello, When VG dialer, dial a number, it will hang-up on the person who answered the phone. Please find the log file attached. Per log file, answering machine answered the phone. But it fact human answered the phone. I have lower the call progress analysis flags in dialogic board to DX_opten[1]. But it didn’t help. I also added the script to dialer to be run if answering machine answers the phone. But it didn’t help either. Do you have any suggestion how can I solve this problem. 0315vgm.txt Share this post Link to post
SupportTeam Report post Posted 03/16/2006 04:40 AM Per log file, answering machine answered the phone. But it fact human answered the phone Sometimes you will have humans mistaken for answering machines and vice-versa. See http://www.voiceguide.com/vghelp/html/Dete...tCallAnswer.htm You have specified "none" as the script to use when an answering machine is detected on the outgoing call so with no script specified VoiceGuide hung up. I also added the script to dialer to be run if answering machine answers the phone. But it didn’t help either. It should... if you post a trace we can have a look at it. Do you have any suggestion how can I solve this problem. I think you should specify "ignore" in the answering machine field. From http://www.voiceguide.com/vghelp/html/DialListInto.htm : If IGNORE is specified in this field then VoiceGuide will ignore Dialogic's advice that an answering machine was detected and will just start the script/file specified in the "when a real person answers" text box. Share this post Link to post