SupportTeam Report post Posted 07/04/2003 08:54 AM Janne Tykka wrote: We would like to ask you a question. Conserning about calltransfers. Voice guide does the transfers just fine until the call is answered. when we answer the call it won´t connect. and on the other end of the line it just keeps playing the ringing tone. So what we are trying to do is a double transfer.. when the first transfer is not answered it transfers to another number. It transfers the first call just fine and the second, but we are not able to answer. when we answer the call we hear nothing. and as I said the other end just hears the ringing tone.. I would be pleased if you had any idea what I should do. we are using a modem blaster 56k ext. in win2k. we have also spoken with our pbx about this problem and they didn´t really know how to help. Here is our event trace log. 73766 0 tapie callstate OFFERING 66409 0 4 73776 0 tapie ring 1 78773 0 tapie ring 2 78773 0 Answer the call 78773 0 lineAnswer(66409) => 66187 78773 0 tapie callstate ACCEPTED 66409 0 0 79014 0 tapi Reply 66187 0 79014 0 tapie callstate CONNECTED 66409,0,0 79014 0 WorkingModeTAPI= 79014 0 WorkingModeScript= 79014 0 Inband detection not enabled 79024 0 [Alku] Playing 79024 0 [Alku] Playing (C:\macodiili_ronkainen_maximize.wav) 79575 0 PlaySoundStart ok [C:\macodiili_ronkainen_maximize.wav] 79585 0 RunModule PLAY end 82979 0 tapie monitordigits 49 2 82979 0 LsPlayMsg [1] 84051 0 PlaySoundStop ok 84462 0 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 84462 0 [Testi] Announced Transfer to 0503026093 (Generate) 84472 0 tapic lineGenerateDigits(66409,!) => 0 84592 0 tapie generate LINEGENERATETERM_DONE 85573 0 LsXferStart EV_TAPI_GENERATE 86585 0 LsXferPlayVts EV_HOOKFLASHFINISHED 86585 0 tapic lineGenerateDigits(66409,0503026093) => 0 88668 0 tapie generate LINEGENERATETERM_DONE 89599 0 LsXferPlayVts EV_TAPI_GENERATE 89599 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 89609 0 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, , , 1 89669 0 PlaySoundStartNumbers ok 96779 0 Play End line[0] (id=789619) 96789 0 LsXferPlayAnn EV_PLAY_FINISHED 96799 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 96799 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 96809 0 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, , , 1 96859 0 PlaySoundStartNumbers ok 03980 0 Play End line[0] (id=796819) 03990 0 LsXferPlayAnn EV_PLAY_FINISHED 04000 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 04000 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 04010 0 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, , , 1 04070 0 PlaySoundStartNumbers ok 11180 0 Play End line[0] (id=804020) 11190 0 LsXferPlayAnn EV_PLAY_FINISHED 11200 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 11200 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 11210 0 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, , , 1 11270 0 PlaySoundStartNumbers ok 18380 0 Play End line[0] (id=811220) 18390 0 LsXferPlayAnn EV_PLAY_FINISHED 18400 0 LsXferPlayAnn EV_PLAY_FINISHED 18400 0 tapic lineGenerateDigits(66409,!) => 0 18541 0 tapie generate LINEGENERATETERM_DONE 19512 0 LsXferPlayAnn EV_TAPI_GENERATE 19522 0 PlayFinishCause=CallRejected 19522 0 Going down Fail path (iXferType=1) 19933 0 LsXferStart EV_TIMEOUT_READYTOBEGINTRANSFER 19943 0 [testi2] Announced Transfer to 0503026093 (Generate) 19943 0 tapic lineGenerateDigits(66409,!) => 0 20063 0 tapie generate LINEGENERATETERM_DONE 21054 0 LsXferStart EV_TAPI_GENERATE 22066 0 LsXferPlayVts EV_HOOKFLASHFINISHED 22066 0 tapic lineGenerateDigits(66409,0503026093) => 0 24149 0 tapie generate LINEGENERATETERM_DONE 25080 0 LsXferPlayVts EV_TAPI_GENERATE 25080 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 25090 0 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, , , 1 25150 0 PlaySoundStartNumbers ok 32260 0 Play End line[0] (id=825100) 32270 0 LsXferPlayAnn EV_PLAY_FINISHED 32280 0 LsXferPlayAnn EV_TIMEOUT_REPLAYMSG 32280 0 fn PlaySoundStartNumbers TsfrCallFrom.wav, TsfrAskAccept.wav, , Digits 32290 0 twcal PlaySayNumber C:\Program Files\VoiceGuide\system\voice\TsfrCallFrom.wav, C:\Program Files\VoiceGuide\system\voice\TsfrAskAccept.wav, , , 1 32350 0 PlaySoundStartNumbers ok 33021 0 tapie monitordigits 49 2 33021 0 LsXferPlayAnn [1] 34894 0 PlaySoundStop ok 35805 0 LsXferPlayAnn EV_PLAY_FINISHED 35815 0 tapic lineGenerateDigits(66409,!4) => 0 36146 0 tapie generate LINEGENERATETERM_DONE 37117 0 LsXferPlayAnn EV_TAPI_GENERATE 37127 0 PlayFinishCause=CallAccepted 37127 0 Success path not defined - hanging up (iXferType=1) 38139 0 LsXferPlayAnn EV_TIMEOUT_HANGUP 38149 0 PlaySoundStop ok 38149 0 HangupCall called from [] 38159 0 Hanging up call... 38159 0 PlaySoundStop ok 38169 0 fnHangupCall end 39351 0 tapie callstate DISCONNECTED 66409,1,0 39351 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT 39361 0 PlaySoundStop ok 39361 0 HangupCall called from [] 39371 0 Hanging up call... 39381 0 PlaySoundStop ok 39381 0 fnHangupCall end 39391 0 tapie callstate IDLE 66409 0 0 39391 0 WorkingMode@Idle= 39401 0 set EV_TIMEOUT_TIMETOREINITLINE 2 39411 0 tapi Reply 66529 0 39421 0 tapi Reply 66392 0 40322 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 40322 0 ReinitTelephony due to IDLE start 40332 0 tapic lineDeallocateCall(MainCall:66409) 0 40362 0 lineOpen(0) => 0 40362 0 Waiting for a call... 40372 0 lineOpen(0)LineHandle=66426 43717 0 tapie callstate OFFERING 66255 0 4 43727 0 tapie ring 1 49755 0 tapie ring 2 49765 0 Answer the call 49765 0 lineAnswer(66255) => 66238 49776 0 tapie callstate ACCEPTED 66255 0 0 50046 0 tapi Reply 66238 0 50056 0 tapie callstate CONNECTED 66255,0,0 50056 0 WorkingModeTAPI= 50066 0 WorkingModeScript= 50076 0 Inband detection not enabled 50076 0 [Alku] Playing 50086 0 [Alku] Playing (C:\macodiili_ronkainen_maximize.wav) 50326 0 PlaySoundStart ok [C:\macodiili_ronkainen_maximize.wav] 50326 0 RunModule PLAY end 55384 0 tapie callstate DISCONNECTED 66255,1,0 55384 0 LsPlayMsg EV_REMOTEPARTY_DISCONNECT 56245 0 PlaySoundStop ok 56255 0 HangupCall called from [] 56255 0 Hanging up call... 56265 0 PlaySoundStop ok 56265 0 fnHangupCall end 57447 0 tapie callstate IDLE 66255 0 0 57457 0 WorkingMode@Idle= 57467 0 set EV_TIMEOUT_TIMETOREINITLINE 2 57467 0 tapi Reply 66273 0 58378 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 58378 0 ReinitTelephony due to IDLE start 58388 0 tapic lineDeallocateCall(MainCall:66255) 0 58418 0 lineOpen(0) => 0 58418 0 Waiting for a call... 58428 0 lineOpen(0)LineHandle=66000 Best regards Janne Tykka Macoline Oy Share this post Link to post
SupportTeam Report post Posted 07/04/2003 08:55 AM Janne Tykka wrote: the recipient hears "press 1 to accept the call". but after that there is nothing but silence.. and the caller just hears the ringing tone all the way during the transfers. we have done some changes with our pbx to our phone lines just for testing. and they have now configured our lines as it were earlier when the announced transfer was working. maybe we should try other settings with our pbx? because earlier the modem could handle transfers just fine and now there have been these strange problems. Share this post Link to post
SupportTeam Report post Posted 07/04/2003 08:57 AM The trace show that at no stage the modem reports that it has heard the recipient press '1'.... If the recipient of call does press 1 then this means the modem cannot detect those tone very well - the only solution is to try using a different modem, or a different telephone handset at the recipient's extension (or both). You mention that before the call transfers worked fine, were the calls transferred to the same extension and using the same modem? Share this post Link to post
