Required Genesys Resource\ Ivr Telephony

[ilogicnet]

Required Genesys Resource\ IVR Telephony

Location: Willimington,Delware

 

Duration: 4 Months(strong possibility of extension but solely depend on the client discretion)

 

Rate: Open

 

Client Banking

 

Decision time : 2 weeks from date of submission.

 

Project Title:

 

Telephony Base Merger Conversion Activity

 

Project Description:

 

for augmentation of resources to perform the Telephony baseline conversion. This will include conversion from Geotel to

 

Genesys Routing (Target) Platform for the CMS, Fraud & Lending Ops business units

 

Required Skills:

 

Genesys strategy testing and troubleshooting, PBX VDN, Vector Programming experience, IVR interface experience, Call concentrator, IRD, CC Pulse, T server Experience

 

Other Skills:

 

Good communication and writing skills, good knowledge of the call center environment

 

Scope of Work:

 

Troubleshooting and testing complex routing strategies built in Genesys. Building appropriate test cases and testing/troubleshooting the Genesys environment

 

Thank you

Regards

Kumar

mktg@i-logic.net