Levring Error

[Guest Guest_dan clements]

We moved our phone server (physically) to a new location in the same office. It worked fine before. Now we get this in the call trace: I can't recall anything we did different.

Dan

 

90847 0 tapie linedevstate 2048 0 0

90847 0 tapie callstate OFFERING 11939672 0 4

90867 0 tapie callinfo CALLEDID

90867 0 tapie callinfo ORIGIN

90867 0 tapie ring 0

90877 0 ERROR 4.9.0 TW_LevRing_Error

96866 0 tapie ring 2

96866 0 ERROR 4.9.0 TW_LevRing_Error

02895 0 tapie ring 3

02905 0 ERROR 4.9.0 TW_LevRing_Error

04817 0 tapie linedevstate 2048 0 0

04817 0 tapie callstate IDLE 11939672 0 0

04817 0 WorkingMode@Idle=Offered

04827 0 LineState(iLineId).iVgsIdx = 0

04827 0 set EV_TIMEOUT_TIMETOREINITLINE 1

04868 0 set EV_TIMEOUT_TIMETOREINITLINE 2

05779 0 ERROR 4.9.0 Unknown State [0]

05839 0 ReinitTelephony due to IDLE start

05849 0 tapic lineDeallocateCall(MainCall:11939672) 0

06069 0 lineOpen(0) => 0

06069 0 Waiting for a call...

06079 0 lineOpen(0)LineHandle=11940184

[SupportTeam]

Sounds like VoiceGuide cannot find the script file it should be running when call is answered...

 

Haven't seen this on before (and a search of this forum for "TW_LevRing_Error" did not produce anything). Please try running the VoiceGuide Config Wizard to set which script VoiceGuide should be using, and if that does not help please try re-installing VoiceGuide.