Distribute Responces Amoung Vm Boxes

[mikenewson]

I am trying to set up what seemed to be a simplistic function: Count the calls on any line in which the person pressed (in this case) 1 and then send the caller to a voicemail based on that count in a round robin fashion such that each representative would get a call in a simple next in line fashion

 

This part of the code was stolen almost verbatim from the help file:

Module type Fx named Count has function $RV("Counter") + 1 in which Counter is made a RV Global variable. As I did not want the variable to be reset to 0 each time a call was handled so I did not use the code example of setting Counter to 0 but intead used the Quotes which the help file recommended for uninitialised variables.

 

That is I'd hoped the function would in effect do this:

$RV(Counter) = $RV(Counter) + 1

 

The path then goes to this Fx module called WhichBox:

 

The function is $RV("Counter") mod 4

The path is:

 

on {0} goto [Voicemail Box 0001]

on {1} goto [Voicemail Box 0002]

on {2} goto [Voicemail Box 0003]

on {3} goto [Voicemail Box 0004]

 

I also tried $RV(Count) mod 4 thinking that the RV returned from module count would work within the module as the only global that I needed was the simple count.

 

The end result is that it just does not work.

 

The user is always sent to a failsafe box which I added after the above code did not work until I could figure out why this did not work.

 

The main problem that I see is that Counter is never initialsed and I see no way to do so. Otherwise unless I am just missing it this should work.

 

The logic was:

Count the times 1 is pressed

use MOD 4 so that a number between 0 and 3 is returned

go to a VM box based on that number.

 

Any ideas as to why this does not work, is there a simpler way to do this?

[SupportTeam]

You should be using square brackets instead of round brackets.

 

It's $RV[Counter] instead of $RV(Counter)

 

If you are still having problems please post your script, and the trace capturing the calls.