Guest amandavs Report post Posted 01/31/2006 08:56 PM When we call in to voice guide, it says "sound file not found". I don't know why it wouldn't be able to find the file... We are using: windows XP professional Voiceguide Enterprise version Dialogic Card D/4PC/U The event log is: 154413.91 6 devstate NUMCALLS 0 0 154413.91 6 tapi callstate start 154413.91 6 tapi callstate OFFERING 66474 0 4 154413.91 6 rv clear 154413.91 6 Answer the call at 1/31/2006 3:44:13 PM 154413.91 6 lineAnswer(66474) => 66457 154413.91 6 ev Lev_CallerID [2404268959,,0000] 154413.91 6 rv lg add [DNIS]{0000} 154413.91 6 ev Lev_CallerID [2404268959,,0000] 154413.91 6 callinfo CALLEDID 154413.91 6 callinfo ORIGIN 154413.91 6 ring 0 154414.45 6 tapi callstate start 154414.45 6 tapi callstate CONNECTED 66474 1 0 154414.45 6 callstate CONNECTED 66474,1,0 154414.45 6 WorkingModeTAPI@Connected= 154414.45 6 WorkingModeScript@Connected= 154414.45 6 Inband detection not enabled 154414.45 6 StartLoadedVgs at 1/31/2006 3:44:14 PM, script interpretor VgMulti v5.2.5012 3 154414.47 6 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\} 154414.47 6 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts} 154414.47 6 rv lg add [$RV_STARTTIME]{1/31/2006 3:44:14 PM} 154414.47 6 rv lg add [$RV_DEVICEID]{6} 154414.47 6 rv lg add [$RV_CIDNAME]{} 154414.47 6 rv ns add [PathApp]{C:\Program Files\VoiceGuide\} 154414.47 6 rv lg add [$RV_CIDNUMBER]{2404268959} 154414.47 6 rv lg add [$RV_DNIS]{0000} 154414.47 6 rv lg add [DNIS]{0000} 154414.47 6 tapi Reply (LineEvReply) ok 66457 0 154414.48 6 callinfo MONITORMODES 154414.48 6 timer clear 154414.48 6 state [iD] Number Input 154414.48 6 state [iD] Playing (C:\My Documents\ID.wav) 154414.48 6 File not found [C:\My Documents\ID.wav] 154414.48 6 play set playid=60156 154414.50 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav] 154414.50 6 timer clear 154414.50 6 callinfo MONITORMODES 154414.69 0 dial start any summary:|6:hc>0| 154417.67 6 play end current play (playid=60156) 154417.67 6 ScriptEventCode 8001 iLineState=1300 154417.67 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 154417.67 6 eng set timer EV_TIMEOUT_REPLAYMSG time=5 154417.69 6 timer set 5 EV_TIMEOUT_REPLAYMSG 154423.13 6 timer fired EV_TIMEOUT_REPLAYMSG 154423.13 6 ScriptEventCode 9005 iLineState=1301 154423.13 6 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG 154423.13 6 state [iD] Playing (C:\My Documents\ID.wav) 154423.13 6 File not found [C:\My Documents\ID.wav] 154423.13 6 play set playid=68796 154423.13 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav] 154423.14 6 timer clear 154423.14 6 callinfo MONITORMODES 154426.31 6 play end current play (playid=68796) 154426.31 6 ScriptEventCode 8001 iLineState=1300 154426.31 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 154426.31 6 eng set timer EV_TIMEOUT_REPLAYMSG time=5 154426.33 6 timer set 5 EV_TIMEOUT_REPLAYMSG 154431.78 6 timer fired EV_TIMEOUT_REPLAYMSG 154431.78 6 ScriptEventCode 9005 iLineState=1301 154431.78 6 LsGetNbrsRxDigits EV_TIMEOUT_REPLAYMSG 154431.78 6 state [iD] Playing (C:\My Documents\ID.wav) 154431.78 6 File not found [C:\My Documents\ID.wav] 154431.78 6 play set playid=77453 154431.78 6 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\SoundFileNotFound.wav] 154431.78 6 timer clear 154431.80 6 callinfo MONITORMODES 154434.95 6 play end current play (playid=77453) 154434.97 6 ScriptEventCode 8001 iLineState=1300 154434.97 6 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED 154434.97 6 timer set 10 EV_TIMEOUT_HANGUP 154434.97 6 timer set 6 EV_TIMEOUT_ENTERDATA 154440.48 6 tapi callstate start 154440.48 6 tapi callstate DISCONNECTED 66474 0 0 154440.48 6 ScriptEventCode 9250 iLineState=1301 154440.48 6 LsGetNbrsRxDigits EV_REMOTEPARTY_DISCONNECT 154440.48 6 rv lg add [iD]{} 154440.48 6 rv lg add [Hangup Time]{1/31/2006 3:44:40 PM} 154440.48 6 state Hanging up call... 154440.50 6 RecSoundStop ok 154440.50 6 PlaySoundStop err=0 154440.50 6 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 154440.50 6 fnHangupCall end 154440.53 6 devstate NUMCALLS 0 0 154440.53 6 tapi callstate start 154440.53 6 tapi callstate IDLE 66474 0 0 154440.53 6 WorkingMode@Idle= 154440.53 6 timer clear 154440.55 6 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 154440.55 6 tapi Reply (LineEvReply) ok 66440 0 154441.53 6 timer fired EV_TIMEOUT_TIMETOREINITLINE 154441.53 6 ScriptEventCode 9008 iLineState=900 154441.53 6 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 154441.53 6 ReinitTelephony due to IDLE 154441.53 6 tapic lineDeallocateCall(MainCall:66474) 0 154441.58 6 lineOpen(6)=> 154441.58 6 state Waiting for a call... 154441.58 6 LineHandle=66423 154441.58 6 amchk set AMdet=False in Reinit@idle 154441.58 6 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 154441.69 0 dial start any summary:|6:rdy=0| 154444.86 6 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 154444.86 6 ScriptEventCode 9013 iLineState=900 154445.69 0 dial start any summary:|6:idx=0| thanks, Caroline Share this post Link to post
SupportTeam Report post Posted 01/31/2006 10:04 PM Do you have a "My Documents" directory under "C:\" ? Try placing your sound files in the same directory where your script (.vgs file) is. Share this post Link to post
