Record And Conference

[Guest odendhal]

hello i get a d41Epci with registred entreprise and dialer for four lines

conference works well on one module ,but i try to record the conversation during the conference and the module i use dont do thetransfer...

 

 

here the trace log for the call that didnt transfer:

 

 

102421,95 7 linedevstate 2048 0 0

102421,98 7 callstate OFFERING 66274 0 4

102422,00 7 callinfo CALLEDID

102422,02 7 callinfo ORIGIN

102422,03 7 ring 0

102422,97 0 dial start any summary:|5:idx=0|6:idx=0|7:hc>0|8:idx=0|

102427,97 7 ring 2

102427,97 7 rv clear

102427,98 7 Start without answering the call

102427,98 7 StartLoadedVgs at 30/12/2005 10:24:27, script interpretor VgMulti v5.2.5003 6

102428,00 7 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Call Recorders\lom\}

102428,00 7 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Call Recorders\lom}

102428,02 7 rv lg add [$RV_STARTTIME]{30/12/2005 10:24:27}

102428,03 7 rv lg add [$RV_DEVICEID]{7}

102428,03 7 rv lg add [$RV_CIDNAME]{}

102428,05 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

102428,06 7 rv lg add [$RV_CIDNUMBER]{}

102428,08 7 rv lg add [$RV_DNIS]{}

102428,09 7 rv lg add [DNIS]{}

102428,19 7 timer clear

102428,20 7 [Turn Off Silence Detection] Evaluate [0]

102428,22 7 .Eval(0)

102428,23 7 rv ns add [Turn Off Silence Detection_Input]{0}

102428,25 7 rv ns add [Turn Off Silence Detection]{0}

102428,27 7 rv ns add [silenceDetectLvl]{0}

102428,28 7 Eval Expr result:[0] stored in $RV[silenceDetectLvl]

102428,30 7 SilenceDetectSet(7, 30, 0)

102428,31 7 path {0} not found

102428,33 7 timer clear

102428,36 7 [Record Coversation] Recording

102428,39 7 lineAnswer(66274) => 65915

102428,94 7 callstate CONNECTED 66274 1 0

102428,95 7 callstate CONNECTED 66274,1,0

102428,97 7 WorkingModeTAPI@Connected=

102428,98 7 WorkingModeScript@Connected=BeforeAnswerRun

102429,02 7 Inband detection not enabled

102429,03 7 tapi Reply (LineEvReply) ok 65915 0

102429,06 7 timer clear

102429,08 7 [Record Coversation] Recording

102429,08 7 rv replace start: [$RV_CALLEDNUMBER_$RV_MM$RV_DD_$RV_HH$RV_NN$RV_SS.wav]

102429,13 7 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Call Recorders\lom\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\Call Recorders\lom}[$RV_STARTTIME]{30/12/2005 10:24:27}[$RV_DEVICEID]{7}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}[$RV_DNIS]{}[DNIS]{}[Turn Off Silence Detection_Input]{0}[Turn Off Silence Detection]{0}[silenceDetectLvl]{0}

102429,14 7 rv replace end: [_1230_102429.wav]

102429,16 7 rv lg add [Record Coversation]{C:\Program Files\VoiceGuide\Scripts\Call Recorders\lom\_1230_102429.wav}

102429,31 7 RecSoundStart file[C:\Program Files\VoiceGuide\Scripts\Call Recorders\lom\_1230_102429.wav] ok

102429,33 7 eng RecSoundStart [C:\Program Files\VoiceGuide\Scripts\Call Recorders\lom\_1230_102429.wav]

102429,34 7 timer set 3600 EV_TIMEOUT_GOTOMODULE

102429,38 7 callinfo MONITORMODES

102432,34 7 monitortone 1

102432,36 7 Not reacting to Dialogic silence detect as iSilenceDetectLvl<=0

102450,58 7 monitortone 1

102450,59 7 Not reacting to Dialogic silence detect as iSilenceDetectLvl<=0

102458,41 7 callstate DISCONNECTED 66274 0 0

102458,42 7 ScriptEventCode 9250 iLineState=1201

102458,44 7 LsRecRecording EV_REMOTEPARTY_DISCONNECT

102458,53 7 RecSoundStopTruncBytes ok

102458,55 7 rec length RV: Record Coversation_RecLen100ms = 292

102458,56 7 rv lg add [Record Coversation_RecLen100ms]{292}

102458,58 7 rv lg add [Record Coversation_EndRecCause]{disconnect}

102458,59 7 rv lg add [Hangup Time]{30/12/2005 10:24:58}

102458,61 7 Hanging up call... [During LsRecRecording]

102458,67 7 RecSoundStop ok

102458,70 7 PlaySoundStop err=0

102458,72 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

102458,77 7 fnHangupCall end

102458,86 7 ScriptEventCode 8003 iLineState=900

102458,86 7 LsAwaitingCalls EV_REC_FINISHED

102458,89 7 linedevstate 2048 0 0

102458,91 7 callstate IDLE 66274 0 0

102458,92 7 WorkingMode@Idle=

102458,94 7 timer clear

102458,97 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

102458,98 7 tapi Reply (LineEvReply) ok 65813 0

102500,02 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

102500,02 7 ScriptEventCode 9008 iLineState=900

102500,05 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

102500,05 7 ReinitTelephony due to IDLE

102500,11 7 tapic lineDeallocateCall(MainCall:66274) 0

102500,36 7 lineOpen(7)=>

102500,38 7 Waiting for a call...

102500,39 7 LineHandle=66171

102500,41 7 amchk set AMdet=False in Reinit@idle

102500,42 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

102501,13 0 dial start any summary:|5:idx=0|6:idx=0|7:rdy=0|8:idx=0|

102503,72 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

102503,73 7 ScriptEventCode 9013 iLineState=900

102504,19 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:idx=0|

103136,97 0 sys cleanup Start

103136,97 0 sys cleanup End

 

thanks

Dial_And_Record.vgs

[SupportTeam]

First you should switch to using VG for Dialogic.

Then in your script you should do a transfer first, and then do a record.

[Guest odendhal]

thanks i will start in january

[Guest odendhal]

should i use the upgrade section at 399$ ? for entrepise for lines with dialer ?

[SupportTeam]

If you are currently using v5.x license then you can use this license to register VG for Dialogic. No need to upgrade.

[Guest odendhal]

i use 5.2.5003 so i need to reinstall all or just add the patch for dialogic?

very thanks

can you provide a link

[SupportTeam]

Just install the VG for Dialogic update (available from our WWW downloads page).

[Guest Guest]

thanks

[Guest odendhal]

everything is o k i get the creditcard script but i open the config file with internet explorer ? and i wasnt able to change the settings of scripts

very thanks

[Guest odendhal]

i think i should use the note prog it works

thanks

[SupportTeam]

Use Windows' Notepad program.