Call Transfer

[Guest David]

Hi ( yet again!)

 

Can someone help me with the call flow on this example ( im stumped )

 

At present I have a script (working) that answers calls and does a transfer on every fifth call to a customer services number. Others are just played a message and then dropped.

 

I need to check how many outbound calls I have on this service - if I have 2 outbounds allready i need to drop the call to the ivr message. I just cant figure out a way to get the number of outbound calls for this service. Sure, i could use a GLobal variable, but i dont understand where i initialise it. I also dont really understand where I would clean up the records to show a call has finished to the customer services.

 

any ideas?

 

call flow below:

 

1. Inbound Call

2. Check inbound ratio ( working )

3. If its the 5th call pass to customer services

4. else play pre-recorded message.

 

 

 

i need to modify section 3 above to say :

 

3. If its 5th caller AND theres not already 2 calls with customer servicess then

 

 

Thanks again.

[SupportTeam]

Which version of VoiceGuide are you using?

i could use a GLobal variable, but i dont understand where i initialise it.

VG.INI, section [scripts], entry "GlobalRV"

eg:

GlobalRV=[MyCounter1]{5}[MyCounter2]{0}

 

I also dont really understand where I would clean up the records to show a call has finished to the customer services.

From within the "Script ran when call is finished".