Vgmulti.exe Error

[Guest Tammy Matthews]

I have been getting an error message on the voice guide which is a VgMULTI.EXE error and the software will freeze on a hanging up phone call.

 

Do you know what steps I can take to trouble shoot the problem?

[SupportTeam]

Could you please let us know:

 

Which version of VoiceGuide are you using?

 

Which version of Windows / Service Pack are you using?

 

What modem/card are you using?

 

Could you please send us a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)