Where To Locate The Ivr

[SupportTeam]

Amin wrote:

 

Today I received a D/4PCI card finally. I am trying to run it on demo

system and evaluate all software function. The company I want to run test

on, has a Carin-96 PABX system. The operator uses a special

console/management device to receive the calls, Human operator picking up

the headset and transfer to appropriate internal number using console

keypad.

 

My question is, where should the PC running voiceguide and D/4PCI should

be seated so that call transfer feature using dialogic can work? The company

has 2 external numbers connected to Carin 96 PABX system.

[SupportTeam]

If you want to do call transfers to PBXs other extensions then the IVR should be attached to the PBX's extensions as well - so that you can transfer calls using standard hookflash transfers.

[Guest Amin]

The IVR should replace human operator and answer external line directly and make call transfer to Internal PBX externsion. The operator then should be just as a back where the caller does not know the correct extension number.

[SupportTeam]

Whenever you have a PBX and want to transfer calls to other extensions on the PBX then the IVR should be attached to the PBXs extensions as well. (How else would you be able to transfer calls otherwise?)

 

The PBX should be set up to direct any incoming outside calls to the IVR and the IVR can then transfer them out as required - to other extensions. The operator is just on one of the extensions as well.