Guest elSueco Report post Posted 09/28/2005 09:35 AM Hello! I have a dialogic card (D/41JCT-LS) on my Windows XP Home Edition and Voiceguide for dialogic v6.0.2092. I also have a phone adapter (PAP2-NA) from Cisco with 2 ports for Voice over IP. My problem is that when anyone calls the script, voiceguide just hangs up the phone while playing the welcome message. In the trace log I can see the event callstate DISCONNECTED but from who; I mean the only person calling is me and I did not hang up. I have configured the tones in the ConfigLine.xml file according to the tones in the Sweden network. ************ 110947,39 0 btn Exit (4 lines) 110947,39 1 line state =900 110947,39 2 line state =0 110947,39 3 line state =0 110947,39 4 line state =0 110947,39 1 state Exiting... 110947,39 2 state Exiting... 110947,39 3 state Exiting... 110947,39 4 state Exiting... 110948,50 0 exit closing all channels start 110948,50 0 exit close dxxxB1C1(1)=> [] 110948,53 0 exit close dxxxB1C2(2)=> [] 110948,58 0 exit close dxxxB1C3(3)=> [] 110948,61 0 exit close dxxxB1C4(4)=> [] 110948,61 0 exit closing all channels end 110949,11 0 --------------------------------------------------- 110949,11 0 Stopping VoiceGuide (Dialogic) start 110949,11 0 v6.0.2092 110949,11 0 Stopping VoiceGuide (Dialogic) end 110949,11 0 --------------------------------------------------- 111011,36 0 --------------------------------------------------- 111011,44 0 VoiceGuide for Dialogic 111011,44 0 v6.0.2092 111011,45 0 --------------------------------------------------- 111011,45 0 rv global loaded >>><<< 111011,47 0 Inband Signaling Config file not specified 111011,73 0 init ApiMode=[DialogicGC] 111011,77 0 vm loading VMB data begin 111011,77 0 vm loading VMB data - about to delete old entries 111011,84 0 vm loading VMB data - sorting/ordering 111011,86 0 vm loading VMB data end 111011,86 0 dial DbConnectString_ADO is blank 111011,88 0 init DB Workspaces 111011,89 0 init Voicemail LoadIniSettings 111011,91 0 init read Config.xml start 111011,92 0 dxxxB1C1 dxxxB1C1 C:\Voice\Locksmith\locksmith.vgs allowDialout=1 111011,92 0 dxxxB1C2 dxxxB1C2 C:\Voice\Locksmith\locksmith.vgs allowDialout=1 111011,92 0 dxxxB1C3 dxxxB1C3 C:\Voice\Locksmith\locksmith.vgs allowDialout=1 111011,92 0 dxxxB1C4 dxxxB1C4 C:\Voice\Locksmith\locksmith.vgs allowDialout=1 111011,92 0 init read Config.xml end 111011,94 0 init LineOpenDialogic dxxxB1C1 => [1] 111011,94 1 iIvrDev=1 111012,06 1 init strDlgcDevName_VoiceResource=[dxxxB1C1] (LoadXMLConfig) 111012,06 0 load start [C:\Voice\Locksmith\locksmith.vgs] 111012,11 0 init hires timer setup start 111012,11 0 init hires timer setup end 111012,11 1 state Waiting for a call... 111012,11 1 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111012,11 0 init lineids: 0-1 111012,13 0 init LineOpenDialogic dxxxB1C2 => [2] 111012,13 2 iIvrDev=2 111012,25 2 init strDlgcDevName_VoiceResource=[dxxxB1C2] (LoadXMLConfig) 111012,25 0 init hires timer setup start 111012,25 0 init hires timer setup end 111012,25 2 state Waiting for a call... 111012,25 1 event callstate IDLE 1 0 0 111012,25 1 WorkingMode@Idle= 111012,25 1 timer clear 111012,25 1 LineState(iLineId).iVgsIdx = 0 111012,25 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 111012,25 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 111012,25 1 event TDX_SETHOOK, code=135, state=0 111012,25 2 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111012,27 0 init lineids: 0-2 111012,30 0 init LineOpenDialogic dxxxB1C3 => [3] 111012,30 3 iIvrDev=3 111012,44 3 init strDlgcDevName_VoiceResource=[dxxxB1C3] (LoadXMLConfig) 111012,44 0 init hires timer setup start 111012,44 0 init hires timer setup end 111012,44 3 state Waiting for a call... 111012,44 2 event callstate IDLE 2 0 0 111012,44 2 WorkingMode@Idle= 111012,44 2 timer clear 111012,44 2 LineState(iLineId).iVgsIdx = 0 111012,44 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 111012,44 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 111012,44 2 event TDX_SETHOOK, code=135, state=0 111012,44 3 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111012,44 0 init lineids: 0-3 111012,48 0 init LineOpenDialogic dxxxB1C4 => [4] 111012,48 4 iIvrDev=4 111012,61 4 init strDlgcDevName_VoiceResource=[dxxxB1C4] (LoadXMLConfig) 111012,61 0 init hires timer setup start 111012,61 0 init hires timer setup end 111012,61 4 state Waiting for a call... 111012,61 3 event callstate IDLE 3 0 0 111012,61 3 WorkingMode@Idle= 111012,61 3 timer clear 111012,61 3 LineState(iLineId).iVgsIdx = 0 111012,61 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 111012,61 3 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 111012,61 3 event TDX_SETHOOK, code=135, state=0 111012,61 4 timer set 2 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111012,61 0 init lineids: 0-4 111012,61 0 init route channels start 111012,70 0 init route channels => [] 111012,70 0 init no dti channels opened. Not opening signaling channel. 111012,70 0 init iLineDevicesControlled=4 111012,72 0 init main form load end 111012,72 4 event callstate IDLE 4 0 0 111012,72 4 WorkingMode@Idle= 111012,72 4 timer clear 111012,72 4 LineState(iLineId).iVgsIdx = 0 111012,72 4 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 111012,72 4 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 111012,72 4 event TDX_SETHOOK, code=135, state=0 111013,38 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 111013,38 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0 111013,38 1 init atidle reinit : start 111013,38 1 init atidle reinit iConferenceOtherLegLid=-1 111013,38 1 init atidle reinit : reset all LineState variables 111013,38 1 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111013,38 1 state Waiting for a call... 111013,48 2 timer fired EV_TIMEOUT_TIMETOREINITLINE 111013,48 2 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0 111013,48 2 init atidle reinit : start 111013,48 2 init atidle reinit iConferenceOtherLegLid=-1 111013,48 2 init atidle reinit : reset all LineState variables 111013,48 2 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111013,48 2 state Waiting for a call... 111013,59 3 timer fired EV_TIMEOUT_TIMETOREINITLINE 111013,59 3 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0 111013,59 3 init atidle reinit : start 111013,59 3 init atidle reinit iConferenceOtherLegLid=-1 111013,59 3 init atidle reinit : reset all LineState variables 111013,59 3 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111013,59 3 state Waiting for a call... 111013,70 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 111013,70 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 111013,70 4 timer fired EV_TIMEOUT_TIMETOREINITLINE 111013,70 4 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=0 111013,70 4 init atidle reinit : start 111013,70 4 init atidle reinit iConferenceOtherLegLid=-1 111013,70 4 init atidle reinit : reset all LineState variables 111013,70 4 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111013,70 4 state Waiting for a call... 111013,81 2 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 111013,81 2 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 111013,92 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 111013,92 3 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 111014,03 4 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 111014,03 4 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=0 Here, I make a call and just after voiceguide starts playing the welcome message it just hangs up the phone: 111440,69 1 tw dtmf a (1,97,97) 111440,69 1 event a, code=97, state=0 111440,69 1 tw DialogicEvent 134,TDX_CST,97,0,0,DE_DIGITS,, 111440,69 1 event TDX_CST, code=134, state=0 111440,84 1 tw dtmf 4 (1,52,52) 111440,84 1 event 4, code=52, state=0 111440,84 1 tw DialogicEvent 134,TDX_CST,52,0,0,DE_DIGITS,, 111440,84 1 event TDX_CST, code=134, state=0 111441,00 1 tw dtmf 1 (1,49,49) 111441,00 1 event 1, code=49, state=0 111441,00 1 tw DialogicEvent 134,TDX_CST,49,0,0,DE_DIGITS,, 111441,00 1 event TDX_CST, code=134, state=0 111441,16 1 tw dtmf # (1,35,35) 111441,16 1 event #, code=35, state=0 111441,16 1 tw DialogicEvent 134,TDX_CST,35,0,0,DE_DIGITS,, 111441,17 1 event TDX_CST, code=134, state=0 111442,78 1 event callstate OFFERING 1 0 0 111442,78 1 script interpretor: VgMulti v6.0.2092 111442,78 1 fired OFFERING event to listeners 111442,78 1 iIvrDev=1 111442,78 1 set linestate CID vars 111442,80 1 call AnswerTheCallIfAllowed 111442,80 1 tw ring 1 111442,80 1 ring time since last ring (ms): 0 111442,80 1 rv clear all 111442,80 1 init LineState ResetAtStartOfNewCall. 111442,80 1 answer the call 111442,81 1 timer clear 111442,81 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 111442,81 1 event TDX_CST, code=134, state=6001 111443,34 1 event callstate CONNECTED 1 0 0 111443,36 1 WorkingModes tapi= script= 111444,36 1 Inband detection not enabled 111444,38 1 StartLoadedVgs at 2005-09-28 11:14:44 111444,38 1 set sScriptToRunOnHangup=[] in StartLoadedVgs 111444,38 1 init StartLoadedVgs_InitLineState start 111444,38 1 rv add [$RV_STARTTIME]{2005-09-28 11:14:44} 111444,38 1 rv add [$RV_DEVICEID]{1} 111444,38 1 rv add [$RV_CIDNAME]{} 111444,39 1 rvns add [PathApp]{C:\Program\VoiceGuide\} 111444,39 1 rvns add [scriptsPath]{C:\Voice\Locksmith\} 111444,39 1 rv add [$RV_CIDNUMBER]{} 111444,39 1 fn RunModule start 111444,39 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 111444,39 1 event TDX_SETHOOK, code=135, state=6001 111444,39 1 tw DialogicEvent 134,TDX_CST,27124,0,0,DE_LCON,, 111444,41 1 event TDX_CST, code=134, state=6001 111444,42 1 timer clear 111444,42 1 state [init_LANGUAGE] Evaluate [1] 111444,42 1 eval[1] 111444,42 1 rvns add [init_LANGUAGE_Input]{1} 111444,42 1 rvns add [init_LANGUAGE]{1} 111444,44 1 rvns add [LANGUAGE]{1} 111444,44 1 Eval Expr result:[1] stored in $RV[LANGUAGE] 111444,44 1 path {1} not found 111444,44 1 fn RunModule start 111444,44 1 timer clear 111444,44 1 Play Module start 111444,45 1 state [WELCOME] Playing 111444,45 1 rv replace start: [C:\Voice\Locksmith\voice\welcome_locksmith_$RV[LANGUAGE].wav] 111444,45 1 rvns [PathSysVoice]{C:\Program\VoiceGuide\system\voice\}[PathApp]{C:\Program\VoiceGuide\}[PathDataVm]{C:\Program\VoiceGuide\data\}[PathVgSys]{C:\Program\VoiceGuide\system\}[$RV_STARTTIME]{2005-09-28 11:14:44}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program\VoiceGuide\}[scriptsPath]{C:\Voice\Locksmith\}[$RV_CIDNUMBER]{}[init_LANGUAGE_Input]{1}[init_LANGUAGE]{1}[LANGUAGE]{1} 111444,45 1 rv replace end: [C:\Voice\Locksmith\voice\welcome_locksmith_1.wav] 111444,45 1 state [WELCOME] Playing (C:\Voice\Locksmith\voice\welcome_locksmith_1.wav) 111444,45 1 tw ConvertWav2Vox C:\Voice\Locksmith\voice\welcome_locksmith_1.wav 111444,47 1 timer clear 111444,55 1 tw wav->vox convert end 936953,C:\Voice\Locksmith\voice\welcome_locksmith_1.vox,1,0,, 111444,56 1 play start ok, lPlayId=937046 111445,61 1 event callstate DISCONNECTED 1 0 0 111445,61 1 event EV_REMOTEPARTY_DISCONNECT, code=9250, state=1100 111445,63 1 LsPlayMsg EV_REMOTEPARTY_DISCONNECT,EV_REMOTEPARTY_DISCONNECT 111445,63 1 path {EV_REMOTEPARTY_DISCONNECT} not found 111445,63 1 rv add [Hangup Time]{2005-09-28 11:14:45} 111445,63 1 state Hanging up call... 111445,63 1 HangupCall_Common hCall=1 111445,64 1 rec RecSoundStop ok 111445,64 1 play PlaySoundStop ok 111445,64 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 111445,64 1 fnHangupCall end 111445,66 1 tw DialogicEvent 134,TDX_CST,226,0,0,DE_LCOF,, 111445,66 1 event TDX_CST, code=134, state=900 111445,66 1 LsAwaitingCalls EV_UNKNOWN_134 111445,66 1 tw PlayEnd 1 937046 111445,66 1 play end id=937046, (current ID) 111445,66 1 event EV_PLAY_FINISHED, code=8001, state=900 111445,66 1 LsAwaitingCalls EV_PLAY_FINISHED 111445,67 1 tw DialogicEvent 129,TDX_PLAY,937046,0,0,,, 111445,67 1 event TDX_PLAY, code=129, state=900 111445,67 1 LsAwaitingCalls EV_UNKNOWN_129 111445,67 1 tw DialogicEvent 134,TDX_CST,2,0,0,DE_LCON,, 111445,67 1 event TDX_CST, code=134, state=900 111445,67 1 LsAwaitingCalls EV_UNKNOWN_134 111445,69 1 event callstate IDLE 1 0 0 111445,69 1 WorkingMode@Idle= 111445,69 1 timer clear 111445,70 1 rec RecSoundStop ok 111445,70 1 play PlaySoundStop ok 111445,70 1 rv add [CallEndTime]{2005-09-28 11:14:45} 111445,84 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 111445,84 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 111445,84 1 event TDX_SETHOOK, code=135, state=900 111445,84 1 LsAwaitingCalls EV_UNKNOWN_135 111446,84 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 111446,84 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 111446,84 1 init atidle reinit : start 111446,84 1 init atidle reinit iConferenceOtherLegLid=-1 111446,84 1 init atidle reinit : reset all LineState variables 111446,84 1 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 111446,86 1 state Waiting for a call... 111447,19 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 111447,19 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900 111758,94 1 tw DialogicEvent 134,TDX_CST,198,0,0,DE_TONEON,TID_FAX2, 111759,05 1 event FAX, code=134, state=900 111759,05 1 LsAwaitingCalls EV_UNKNOWN_134 111759,05 1 event TID_FAX2, code=134, state=900 111759,05 1 LsAwaitingCalls EV_UNKNOWN_134 111759,05 1 event TDX_CST, code=134, state=900 111759,05 1 LsAwaitingCalls EV_UNKNOWN_134 ************ Thank you for your help! Jose Share this post Link to post
SupportTeam Report post Posted 09/28/2005 10:40 AM Please update to current version (v6.0.2275) and try again. If it still hangs up please post the MMDDtw.txt log capturing the incoming call. These logs are saved in VoiceGuide's /log/ subdirectory when logging is enabled. Share this post Link to post
Guest elSueco Report post Posted 09/28/2005 11:59 AM Hello! Ok, I have updated and it is still the same problem, but now I can hear a little bit more of the welcome message and then it just hangs up the phone. *********** 135358,88 0 --------------------------------------------------- 135358,97 0 VoiceGuide for Dialogic 135358,97 0 v6.0.2275 135358,97 0 --------------------------------------------------- 135431,88 1 tw dtmf a (1,97,97) 135431,88 1 event ScriptEventCode a, code=97, state=0 135431,88 1 tw DialogicEvent 134,TDX_CST,97,0,0,DE_DIGITS,, 135431,88 1 event ScriptEventCode TDX_CST, code=134, state=0 135432,02 1 tw dtmf 4 (1,52,52) 135432,02 1 event ScriptEventCode 4, code=52, state=0 135432,02 1 tw DialogicEvent 134,TDX_CST,52,0,0,DE_DIGITS,, 135432,02 1 event ScriptEventCode TDX_CST, code=134, state=0 135432,19 1 tw dtmf 1 (1,49,49) 135432,19 1 event ScriptEventCode 1, code=49, state=0 135432,19 1 tw DialogicEvent 134,TDX_CST,49,0,0,DE_DIGITS,, 135432,19 1 event ScriptEventCode TDX_CST, code=134, state=0 135432,36 1 tw dtmf # (1,35,35) 135432,36 1 event ScriptEventCode #, code=35, state=0 135432,36 1 tw DialogicEvent 134,TDX_CST,35,0,0,DE_DIGITS,, 135432,36 1 event ScriptEventCode TDX_CST, code=134, state=0 135433,95 1 event callstate OFFERING 1 2,0,0 135433,95 1 script interpretor: VgMulti v6.0.2275 135433,95 1 fired OFFERING event to listeners 135433,95 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING 135433,97 1 iIvrDev=1 135433,97 1 set linestate CID vars 135433,97 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 135433,97 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=0) 135433,97 1 tw ring 1 135433,97 1 ring time since last ring event (sec): 0,00 135433,98 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=0) 135433,98 1 rv clear all 135433,98 1 init LineState ResetAtStartOfNewCall. 135433,98 1 answer the call 135433,98 1 timer clear 135434,00 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 135434,00 1 event ScriptEventCode TDX_CST, code=134, state=6001 135434,61 1 event callstate CONNECTED 1 256,0,0 135434,61 1 LineEvCallState_Connected hDevice=1 params=256,0,0 135434,61 1 WorkingModes tapi= script= LineState().iState=6001 135434,63 1 Inband detection not enabled 135434,63 1 StartLoadedVgs at 2005-09-28 13:54:34 [VgMulti v6.0.2275] 135434,63 1 set LineState().iVgsIdx=1 135434,63 1 set sScriptToRunOnHangup=[] in StartLoadedVgs 135434,63 1 init StartLoadedVgs_InitLineState start 135434,64 1 rv add [$RV_STARTTIME]{2005-09-28 13:54:34} 135434,64 1 rv add [$RV_DEVICEID]{1} 135434,64 1 rv add [$RV_CIDNAME]{} 135434,64 1 rvns add [PathApp]{C:\Program\VoiceGuide\} 135434,64 1 rvns add [scriptsPath]{C:\Voice\Locksmith\} 135434,64 1 rv add [$RV_CIDNUMBER]{} 135434,64 1 fn RunModule start 135434,66 1 timer clear 135434,66 1 state [init_LANGUAGE] Evaluate [1] 135434,66 1 eval[1] 135434,66 1 rvns add [init_LANGUAGE_Input]{1} 135434,66 1 rvns add [init_LANGUAGE]{1} 135434,66 1 rvns add [LANGUAGE]{1} 135434,67 1 Eval Expr result:[1] stored in $RV[LANGUAGE] 135434,67 1 path {1} not found 135434,67 1 fn RunModule start 135434,67 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 135434,67 1 event ScriptEventCode TDX_SETHOOK, code=135, state=6001 135434,67 1 tw DialogicEvent 134,TDX_CST,3503,0,0,DE_LCON,, 135434,67 1 event ScriptEventCode TDX_CST, code=134, state=6001 135434,69 1 timer clear 135434,69 1 Play Module start 135434,69 1 state [WELCOME] Playing 135434,69 1 rv replace start: [C:\Voice\Locksmith\voice\welcome_locksmith_$RV[LANGUAGE].wav] 135434,69 1 rvns [PathSysVoice]{C:\Program\VoiceGuide\system\voice\}[PathApp]{C:\Program\VoiceGuide\}[PathDataVm]{C:\Program\VoiceGuide\data\}[PathVgSys]{C:\Program\VoiceGuide\system\}[$RV_STARTTIME]{2005-09-28 13:54:34}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program\VoiceGuide\}[scriptsPath]{C:\Voice\Locksmith\}[$RV_CIDNUMBER]{}[init_LANGUAGE_Input]{1}[init_LANGUAGE]{1}[LANGUAGE]{1} 135434,69 1 rv replace end: [C:\Voice\Locksmith\voice\welcome_locksmith_1.wav] 135434,70 1 state [WELCOME] Playing (C:\Voice\Locksmith\voice\welcome_locksmith_1.wav) 135434,70 1 tw ConvertWav2Vox C:\Voice\Locksmith\voice\welcome_locksmith_1.wav 135434,70 1 timer clear 135434,72 1 tw wav->vox convert end 217203,C:\Voice\Locksmith\voice\welcome_locksmith_1.vox,1,0,, 135434,73 1 play start ok, lPlayId=217218 135437,08 1 event callstate DISCONNECTED 1 16384,0,0 135437,08 1 event ScriptEventCode EV_REMOTEPARTY_DISCONNECT, code=9250, state=1100 135437,08 1 LsPlayMsg EV_REMOTEPARTY_DISCONNECT,EV_REMOTEPARTY_DISCONNECT 135437,09 1 path {EV_REMOTEPARTY_DISCONNECT} not found 135437,09 1 rv add [Hangup Time]{2005-09-28 13:54:37} 135437,09 1 state Hanging up call... 135437,09 1 HangupCall_Common hCall=1 135437,11 1 rec RecSoundStop ok 135437,11 1 play PlaySoundStop ok 135437,11 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 135437,11 1 fnHangupCall end 135437,11 1 tw DialogicEvent 134,TDX_CST,247,0,0,DE_LCOF,, 135437,13 1 event ScriptEventCode TDX_CST, code=134, state=900 135437,13 1 LsAwaitingCalls EV_UNKNOWN_134 135437,13 1 tw PlayEnd 1 217218 135437,13 1 play end id=217218, (current ID) 135437,13 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=900 135437,13 1 LsAwaitingCalls EV_PLAY_FINISHED 135437,14 1 tw DialogicEvent 129,TDX_PLAY,217218,0,0,,, 135437,14 1 event ScriptEventCode TDX_PLAY, code=129, state=900 135437,14 1 LsAwaitingCalls EV_UNKNOWN_129 135437,14 1 tw DialogicEvent 134,TDX_CST,1,0,0,DE_LCON,, 135437,14 1 event ScriptEventCode TDX_CST, code=134, state=900 135437,14 1 LsAwaitingCalls EV_UNKNOWN_134 135437,16 1 event callstate IDLE 1 1,0,0 135437,16 1 WorkingMode@Idle= 135437,16 1 timer clear 135437,17 1 rec RecSoundStop ok 135437,17 1 play PlaySoundStop ok 135437,17 1 rv add [CallEndTime]{2005-09-28 13:54:37} 135437,31 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 135437,31 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 135437,31 1 event ScriptEventCode TDX_SETHOOK, code=135, state=900 135437,31 1 LsAwaitingCalls EV_UNKNOWN_135 135438,31 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 135438,31 1 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 135438,31 1 init atidle reinit : start 135438,31 1 init atidle reinit iConferenceOtherLegLid=-1 135438,31 1 init atidle reinit : reset all LineState variables 135438,31 1 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 135438,31 1 state Waiting for a call... 135438,66 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 135438,66 1 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900 135457,83 0 sys cleanup Start 135457,83 0 sys cleanup End *********** Thank you! Jose Share this post Link to post
SupportTeam Report post Posted 09/28/2005 01:02 PM please post the MMDDtw.txt log capturing the incoming call. Share this post Link to post
Guest elSueco Report post Posted 09/28/2005 01:20 PM Sorry, here it comes Thank you! Jose 0928tw.txt Share this post Link to post
SupportTeam Report post Posted 09/28/2005 10:39 PM Looks like Cisco's PAP2-NA drops 'loop current' on the analog port about a second after the call is answered. Loop current drop is usually used to indicate end of call - so that’s why VoiceGuide hangs up the call (see: http://www.voiceguide.com/vghelp/html/Disc...tionDetect.htm) Can you configure the Cisco do loop current drop at the end of call? When using analog cards the loop current drop is the best way to determine when the call ends. Here are the parts of traces which tell you it's the Loop Current Drop that’s happening: 135437,11 1 tw DialogicEvent 134,TDX_CST,247,0,0,DE_LCOF,, and 151940.156 001 ev TDX_CST DE_LCOF data=349 151940.156 001 te LINE_CALLSTATE(1, 0x1, 0x4000, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_DISCONNECTED-DE_LCOF 151940.156 001 ocxfn RecStop(hLine=1, lRecId=0, lParam1=0, lParam2=0, strParam1=, strParam2=) 151940.171 001 ocxfn PlayStop(hLine=1, lPlayId=0(0x0), lParam1=0, lParam2=0, strParam1=, strParam2=) 151940.171 001 ocxfn LineDrop(sLineId=1, sOpt=0) 151940.171 ocxev DoFireDialogic(dwIdx=23, 1, 134, [TDX_CST], 349, 0, 0, [DE_LCOF], [], []) Share this post Link to post
Guest elSueco Report post Posted 09/29/2005 06:42 AM Hello! I have also seen in this file 0928tw.txt that there are errors in some parts of the trace. I wonder if that has nothing to do with this problem of hanging up the phone or if they are "normal". 151936.062 001 ev TDX_CST DE_RINGS data=0 ringcount=1 (hli=0x1b9f08, hli->chdev=1, hli->linedev=1) 151936.062 dx_gtextcallid(1,CLIDINFO_CMPLT) error [128]:[Caller ID info/sub-msg not available] 151936.062 dx_gtextcallid(1,CLIDINFO_GENERAL) error [128]:[Caller ID info/sub-msg not available] 151936.062 dx_gtextcallid(1,CLIDINFO_CALLID) error [128]:[Caller ID info/sub-msg not available] 151936.062 dx_gtextcallid(1,CLIDINFO_FRAMETYPE) error [128]:[Caller ID info/sub-msg not available] Thank you! Jose Share this post Link to post
Guest elSueco Report post Posted 09/29/2005 07:09 AM I have not checked yet the loop current drop with my provider, but I am not sure if that is the problem. I have two identical computer (Windows XP Home E., D/41JCT-LS, Voiceguide for dialogic) running the same software and using the same PAP2 phone adapter(s). So when I connect this PAP2 to the other computer voiceguide does not hang up as it does in this computer. Well, there is a difference between these two computers; in this one where I am experiencing this problem I have a trial of voiceguide. I do not know whether this matters or not in the behaviour. However, I have now tested the same script with a telephone line from another provider and voiceguide hangs up again. Well, the difference now it is that I hear almost two play modules before voiceguide hangs up. Here it is the tw file. Thank you! jose 0929tw.txt Share this post Link to post
SupportTeam Report post Posted 09/29/2005 07:21 AM You can see in trace that the hangup is due to Loop Current Drop: 085257.796 002 ev TDX_CST DE_LCOF data=2165 085257.796 002 te LINE_CALLSTATE(2, 0x2, 0x4000, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_DISCONNECTED-DE_LCOF and pretty much as soon as we hangup the call the Loop Current is back up again: 085257.859 002 ev TDX_CST DE_LCON data=7 085258.000 ocxev DoFireDialogic(dwIdx=2, 2, 135, [TDX_SETHOOK], 0, 0, 0, [DX_ONHOOK], [], []) 085258.000 ocxev DoFireDialogic(dwIdx=3, 2, 134, [TDX_CST], 7, 0, 0, [DE_LCON], [], []) as for the Caller ID related messages - that's normal when no CallerID was sent as FSK between first and second ring by the Telco. Share this post Link to post
Guest elSueco Report post Posted 09/29/2005 08:57 AM Hello! Ok, I see what you mean, but I don´t understand why this is happening because I can do the same call, i.e from the same caller to the same mobile phone number through the same PAP2 without using voiceguide and everything works fine. So don´t you think it has to be something else that is forcing this tone? Thank you for your help! Jose Share this post Link to post
SupportTeam Report post Posted 09/29/2005 12:31 PM Loop Current drop is not a tone - it's the current on the line itself. We'd need to look at disabling VoiceGuide's reaction to it - but then you would need to rely on tone detection alone to determine end of call. Try placing attached OCX in Windows' System32 directory overwriting existing file and then restart VG - this OCX disables VG's reaction to Loop Current drop If this works for you then we'll look into disabling Loop Current drop reaction in the ConfigLine.xml file. ktTelControl_LC_OFF_disabled.zip Share this post Link to post
Guest elSueco Report post Posted 09/29/2005 03:28 PM Hello! I tried with this new ocx file but still the same problem, so I changed the dialogic card with another of same model and then I switched back to the "old" ocx file and the loop current drop dissapeared. However, I can´t make the script work properly. A person calls voiceguide which in turn calls a mobile number but after about 20 to 30 seconds voiceguide just hangs up no matter whether the third party doesn´t pick up the phone or the mobile phone is busy at that moment. Instead, voiceguide should play a message for the caller telling that nobody answered the phone but we will try with another phone number. Here it is the tw.txt file. Thank you for your help! Jose 0929tw.txt Share this post Link to post
SupportTeam Report post Posted 09/29/2005 10:09 PM Would be good to get the trace from the new OCX. If the old OCX works with a different card then looks like the card you had originally was mistakenly detecting loop current drop... The new problem you describe looks like a scripting problem. Please post the script you are using and the MMDDvgm.txt trace - but start a new thread for it as it is a different issue (I suspect you do not have the right paths setup in your Transfer Call module). Share this post Link to post
Guest elSueco Report post Posted 09/30/2005 08:57 AM Hello! Would be good to get the trace from the new OCX. Sorry, but we have already sent the dialogic card back. but start a new thread for it Ok, I´ll call the new thread "Script problem". Thank you! Jose Share this post Link to post
Guest elSueco Report post Posted 10/06/2005 10:21 AM Hello! Is it possible that all my problems are due to the fact that I am using Windows XP Home Edition? I have been looking around (intel,...) and I haven´t seen any place where Windows XP Home Edition is supported or have been tested for this kind of job. Could you advice me? I have been working with this problem several months now and it feels like I am not moving forward. Thank you! Jose Share this post Link to post
SupportTeam Report post Posted 10/06/2005 10:59 AM The events we are seeing here are not influenced by the operating system used. What we are seeing here is caused either the Dialogic card (if it's faulty) or the Cisco. My money's on the Cisco... Have a close look at it’s configuration options. Loop Current Drop behavior should be settable. In the previous post you said: so I changed the dialogic card with another of same model and then I switched back to the "old" ocx file and the loop current drop dissapeared. So has the problem reappeared again with the new card? Have you tried using the OCX which was posted a week ago? Share this post Link to post
Guest elSueco Report post Posted 10/06/2005 01:15 PM Hello! What we are seeing here is caused either the Dialogic card (if it's faulty) or the Cisco. I have already changed the cisco and still the same. So has the problem reappeared again with the new card? Well, this event LINE_CALLSTATE-LINECALLSTATE_DISCONNECTED-DE_LCOF just dissapeared. I am not sure how but it is gone. I have now a simple script playing short messages and hookflashes. The idea is that the caller hears the number one, then voiceguide plays a hookflash so the caller does not hear the 3 following numbers, then voiceguide plays another hookflash so the caller now hears the number five and then hangs up. Well this simple script does not run all the time. If you got lucky then it works 2 or 3 times of five. I mean this is not stable. That it is way I asked you about the operating system. I don´t know what else to do. I have configured the Cisco adapter and my ConfigLine.xml according to this information: URL: http://www.cisco.com/univercd/cc/td/doc/pr...up/swed_ch2.htm Thank you for your help! jose Share this post Link to post
SupportTeam Report post Posted 10/06/2005 01:52 PM Well this simple script does not run all the time. If you got lucky then it works 2 or 3 times of five. So what actually happens when the script does not run? Do you have any trace capturing this “script does not run” situation? Share this post Link to post
Guest elSueco Report post Posted 10/06/2005 03:17 PM Hello! Do you have any trace capturing this “script does not run” situation? Yes, there are several situations where voiceguide (or my Cisco adapter), for some reason that I don´t know, don´t work at all. In this first trace log, voiceguide hung up the phone. I can see in the trace log this: "165920,66 2 event callstate DISCONNECTED 2 16384,0,0" but I AM SURE that I didn´t hang up the phone. I have recorded and analised the disconnect tone from my Cisco adapter and it has the same configuration as the ConfigLine.xml file. *********************************************** 165918,89 2 tw dtmf a (2,97,97) 165918,89 2 event ScriptEventCode a, code=97, state=900 165918,89 2 LsAwaitingCalls a 165918,89 2 tw DialogicEvent 134,TDX_CST,97,0,0,DE_DIGITS,, 165918,89 2 event ScriptEventCode TDX_CST, code=134, state=900 165918,89 2 LsAwaitingCalls EV_UNKNOWN_134 165919,05 2 tw dtmf 4 (2,52,52) 165919,05 2 event ScriptEventCode 4, code=52, state=900 165919,05 2 LsAwaitingCalls 4 165919,05 2 tw DialogicEvent 134,TDX_CST,52,0,0,DE_DIGITS,, 165919,05 2 event ScriptEventCode TDX_CST, code=134, state=900 165919,05 2 LsAwaitingCalls EV_UNKNOWN_134 165919,20 2 tw dtmf 1 (2,49,49) 165919,20 2 event ScriptEventCode 1, code=49, state=900 165919,20 2 LsAwaitingCalls 1 165919,20 2 tw DialogicEvent 134,TDX_CST,49,0,0,DE_DIGITS,, 165919,20 2 event ScriptEventCode TDX_CST, code=134, state=900 165919,20 2 LsAwaitingCalls EV_UNKNOWN_134 165919,38 2 tw dtmf # (2,35,35) 165919,38 2 event ScriptEventCode #, code=35, state=900 165919,38 2 LsAwaitingCalls # 165919,38 2 tw DialogicEvent 134,TDX_CST,35,0,0,DE_DIGITS,, 165919,38 2 event ScriptEventCode TDX_CST, code=134, state=900 165919,39 2 LsAwaitingCalls EV_UNKNOWN_134 165919,97 2 event callstate OFFERING 2 2,0,0 165919,97 2 script interpretor: VgMulti v6.0.2275 165919,97 2 fired OFFERING event to listeners 165919,97 2 set LineState().hCall = 2 in LINECALLSTATE_OFFERING 165919,97 2 iIvrDev=2 165919,98 2 set linestate CID vars 165919,98 2 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 165919,98 2 rings=0, min rings before answer=0 (iCallerIdHasArrived=0) 165919,98 2 tw ring 1 165919,98 2 ring time since last ring event (sec): 0,00 165919,98 2 rings=1, min rings before answer=0 (iCallerIdHasArrived=0) 165920,00 2 rv clear all 165920,00 2 init LineState ResetAtStartOfNewCall. 165920,00 2 answer the call 165920,00 2 timer clear 165920,02 2 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 165920,02 2 event ScriptEventCode TDX_CST, code=134, state=6001 165920,61 2 event callstate CONNECTED 2 256,0,0 165920,61 2 LineEvCallState_Connected hDevice=2 params=256,0,0 165920,61 2 WorkingModes tapi= script= LineState().iState=6001 165920,61 2 Inband detection not enabled 165920,61 2 StartLoadedVgs at 2005-10-06 16:59:20 [VgMulti v6.0.2275] 165920,63 2 set LineState().iVgsIdx=2 165920,63 2 set sScriptToRunOnHangup=[] in StartLoadedVgs 165920,63 2 init StartLoadedVgs_InitLineState start 165920,63 2 rv add [$RV_STARTTIME]{2005-10-06 16:59:20} 165920,63 2 rv add [$RV_DEVICEID]{2} 165920,63 2 rv add [$RV_CIDNAME]{} 165920,64 2 rvns add [PathApp]{C:\Program\VoiceGuide\} 165920,64 2 rvns add [scriptsPath]{C:\Voice_jose_testing\hookflah\} 165920,64 2 rv add [$RV_CIDNUMBER]{} 165920,64 2 fn RunModule start 165920,64 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 165920,64 2 event ScriptEventCode TDX_SETHOOK, code=135, state=6001 165920,66 2 tw DialogicEvent 134,TDX_CST,5884,0,0,DE_LCON,, 165920,66 2 event ScriptEventCode TDX_CST, code=134, state=6001 165920,66 2 event callstate DISCONNECTED 2 16384,0,0 165920,66 2 event ScriptEventCode EV_REMOTEPARTY_DISCONNECT, code=9250, state=6001 165920,66 2 rv add [Hangup Time]{2005-10-06 16:59:20} 165920,66 2 state Hanging up call... [LsModuleTransition] 165920,67 2 HangupCall_Common hCall=2 165920,67 2 rec RecSoundStop ok 165920,67 2 play PlaySoundStop ok 165920,67 2 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 165920,67 2 fnHangupCall end 165920,69 2 tw DialogicEvent 134,TDX_CST,1,0,0,DE_LCOF,, 165920,69 2 event ScriptEventCode TDX_CST, code=134, state=900 165920,69 2 LsAwaitingCalls EV_UNKNOWN_134 165920,69 2 ERROR RunModule called while iHangupCalledForThisLine>0 (strWorkingModeScript=) 165922,59 2 event callstate IDLE 2 1,0,0 165922,59 2 WorkingMode@Idle= 165922,59 2 timer clear 165922,59 2 rec RecSoundStop ok 165922,61 2 play PlaySoundStop ok 165922,61 2 rv add [CallEndTime]{2005-10-06 16:59:22} 165922,63 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 165922,63 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 165922,63 2 event ScriptEventCode TDX_SETHOOK, code=135, state=900 165922,63 2 LsAwaitingCalls EV_UNKNOWN_135 165923,64 2 timer fired EV_TIMEOUT_TIMETOREINITLINE 165923,64 2 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 165923,64 2 init atidle reinit : start 165923,64 2 init atidle reinit iConferenceOtherLegLid=-1 165923,64 2 init atidle reinit : reset all LineState variables 165923,64 2 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 165923,66 2 state Waiting for a call... 165923,98 2 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 165923,98 2 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900 *********************************************** There is also another situation where voiceguide plays the first hookflash which my Cisco adapter understands, but no the second hookflash so voiceguide iterates with the script 3 times before it hangs up. Here it is the trace log: ------------------------------------------------------------ 171452,58 2 tw dtmf a (2,97,97) 171452,58 2 event ScriptEventCode a, code=97, state=0 171452,58 2 tw DialogicEvent 134,TDX_CST,97,0,0,DE_DIGITS,, 171452,58 2 event ScriptEventCode TDX_CST, code=134, state=0 171452,73 2 tw dtmf 4 (2,52,52) 171452,73 2 event ScriptEventCode 4, code=52, state=0 171452,73 2 tw DialogicEvent 134,TDX_CST,52,0,0,DE_DIGITS,, 171452,73 2 event ScriptEventCode TDX_CST, code=134, state=0 171452,88 2 tw dtmf 1 (2,49,49) 171452,89 2 event ScriptEventCode 1, code=49, state=0 171452,89 2 tw DialogicEvent 134,TDX_CST,49,0,0,DE_DIGITS,, 171452,89 2 event ScriptEventCode TDX_CST, code=134, state=0 171453,06 2 tw dtmf # (2,35,35) 171453,06 2 event ScriptEventCode #, code=35, state=0 171453,06 2 tw DialogicEvent 134,TDX_CST,35,0,0,DE_DIGITS,, 171453,06 2 event ScriptEventCode TDX_CST, code=134, state=0 171453,66 2 event callstate OFFERING 2 2,0,0 171453,66 2 script interpretor: VgMulti v6.0.2275 171453,66 2 fired OFFERING event to listeners 171453,66 2 set LineState().hCall = 2 in LINECALLSTATE_OFFERING 171453,67 2 iIvrDev=2 171453,67 2 set linestate CID vars 171453,67 2 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 171453,67 2 rings=0, min rings before answer=0 (iCallerIdHasArrived=0) 171453,67 2 tw ring 1 171453,67 2 ring time since last ring event (sec): 0,00 171453,69 2 rings=1, min rings before answer=0 (iCallerIdHasArrived=0) 171453,69 2 rv clear all 171453,69 2 init LineState ResetAtStartOfNewCall. 171453,69 2 answer the call 171453,69 2 timer clear 171453,70 2 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 171453,70 2 event ScriptEventCode TDX_CST, code=134, state=6001 171454,28 2 event callstate CONNECTED 2 256,0,0 171454,30 2 LineEvCallState_Connected hDevice=2 params=256,0,0 171454,30 2 WorkingModes tapi= script= LineState().iState=6001 171455,31 2 Inband detection not enabled 171455,31 2 StartLoadedVgs at 2005-10-06 17:14:55 [VgMulti v6.0.2275] 171455,31 2 set LineState().iVgsIdx=2 171455,31 2 set sScriptToRunOnHangup=[] in StartLoadedVgs 171455,31 2 init StartLoadedVgs_InitLineState start 171455,33 2 rv add [$RV_STARTTIME]{2005-10-06 17:14:55} 171455,33 2 rv add [$RV_DEVICEID]{2} 171455,33 2 rv add [$RV_CIDNAME]{} 171455,33 2 rvns add [PathApp]{C:\Program\VoiceGuide\} 171455,33 2 rvns add [scriptsPath]{C:\Voice_jose_testing\hookflah\} 171455,33 2 rv add [$RV_CIDNUMBER]{} 171455,34 2 fn RunModule start 171455,34 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 171455,34 2 event ScriptEventCode TDX_SETHOOK, code=135, state=6001 171455,34 2 tw DialogicEvent 134,TDX_CST,4594,0,0,DE_LCON,, 171455,34 2 event ScriptEventCode TDX_CST, code=134, state=6001 171455,36 2 timer clear 171455,36 2 Play Module start 171455,38 2 state [1] Playing 171455,38 2 state [1] Playing (C:\Voice_jose_testing\hookflah\1.wav) 171455,38 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\1.wav 171455,38 2 timer clear 171455,41 2 tw wav->vox convert end 595875,C:\Voice_jose_testing\hookflah\1.vox,1,0,, 171455,42 2 play start ok, lPlayId=595906 171456,69 2 tw PlayEnd 2 595906 171456,69 2 play end id=595906, (current ID) 171456,69 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171456,69 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171456,70 2 path {EV_PLAY_FINISHED} not found 171456,70 2 timer set 10 EV_TIMEOUT_HANGUP 171456,70 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171456,70 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171456,70 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171456,70 2 path {EV_TIMEOUT_GOTOMODULE} not found 171456,70 2 fn RunModule start 171456,72 2 timer clear 171456,72 2 Play Module start 171456,72 2 state Playing 171456,72 2 state Playing (!,,) using tw.PlayStart 171456,72 2 timer clear 171456,72 2 play start ok, lPlayId=597218 171456,73 2 tw DialogicEvent 129,TDX_PLAY,595906,0,0,,, 171456,73 2 event ScriptEventCode TDX_PLAY, code=129, state=1100 171456,73 2 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY 171456,73 2 path {TDX_PLAY} not found 171458,83 2 tw PlayEnd 2 597218 171458,83 2 play end id=597218, (current ID) 171458,84 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171458,84 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171458,84 2 path {EV_PLAY_FINISHED} not found 171458,84 2 timer set 10 EV_TIMEOUT_HANGUP 171458,84 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171458,84 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171458,86 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171458,86 2 path {EV_TIMEOUT_GOTOMODULE} not found 171458,86 2 fn RunModule start 171458,86 2 timer clear 171458,86 2 Play Module start 171458,86 2 state [2] Playing 171458,88 2 state [2] Playing (C:\Voice_jose_testing\hookflah\2.wav) 171458,88 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\2.wav 171458,88 2 timer clear 171458,88 2 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 171458,88 2 event ScriptEventCode TDX_DIAL, code=132, state=1100 171458,89 2 LsPlayMsg EV_UNKNOWN_132,TDX_DIAL 171458,89 2 path {TDX_DIAL} not found 171458,97 2 tw wav->vox convert end 599375,C:\Voice_jose_testing\hookflah\2.vox,1,0,, 171458,97 2 play start ok, lPlayId=599468 171459,83 2 tw PlayEnd 2 599468 171459,83 2 play end id=599468, (current ID) 171459,83 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171459,84 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171459,84 2 path {EV_PLAY_FINISHED} not found 171459,84 2 timer set 10 EV_TIMEOUT_HANGUP 171459,84 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171459,84 2 tw DialogicEvent 129,TDX_PLAY,599468,0,0,,, 171459,84 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171459,86 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171459,86 2 path {TDX_PLAY} not found 171500,83 2 timer fired EV_TIMEOUT_GOTOMODULE 171500,83 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171500,83 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171500,83 2 path {EV_TIMEOUT_GOTOMODULE} not found 171500,83 2 fn RunModule start 171500,84 2 timer clear 171500,84 2 Play Module start 171500,84 2 state [3] Playing 171500,84 2 state [3] Playing (C:\Voice_jose_testing\hookflah\3.wav) 171500,84 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\3.wav 171500,84 2 timer clear 171500,89 2 tw wav->vox convert end 601343,C:\Voice_jose_testing\hookflah\3.vox,1,0,, 171500,89 2 play start ok, lPlayId=601390 171502,16 2 tw PlayEnd 2 601390 171502,16 2 play end id=601390, (current ID) 171502,16 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171502,17 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171502,17 2 path {EV_PLAY_FINISHED} not found 171502,17 2 timer set 10 EV_TIMEOUT_HANGUP 171502,17 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171502,17 2 tw DialogicEvent 129,TDX_PLAY,601390,0,0,,, 171502,17 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171502,19 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171502,19 2 path {TDX_PLAY} not found 171503,16 2 timer fired EV_TIMEOUT_GOTOMODULE 171503,16 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171503,16 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171503,16 2 path {EV_TIMEOUT_GOTOMODULE} not found 171503,16 2 fn RunModule start 171503,16 2 timer clear 171503,17 2 Play Module start 171503,17 2 state [4] Playing 171503,17 2 state [4] Playing (C:\Voice_jose_testing\hookflah\4.wav) 171503,17 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\4.wav 171503,17 2 timer clear 171503,20 2 tw wav->vox convert end 603671,C:\Voice_jose_testing\hookflah\4.vox,1,0,, 171503,22 2 play start ok, lPlayId=603703 171504,08 2 tw PlayEnd 2 603703 171504,08 2 play end id=603703, (current ID) 171504,08 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171504,09 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171504,09 2 path {EV_PLAY_FINISHED} not found 171504,09 2 timer set 10 EV_TIMEOUT_HANGUP 171504,09 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171504,09 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171504,09 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171504,11 2 path {EV_TIMEOUT_GOTOMODULE} not found 171504,11 2 fn RunModule start 171504,11 2 timer clear 171504,11 2 Play Module start 171504,11 2 state [flash2] Playing 171504,11 2 state [flash2] Playing (!,,) using tw.PlayStart 171504,13 2 timer clear 171504,13 2 play start ok, lPlayId=604625 171504,13 2 tw DialogicEvent 129,TDX_PLAY,603703,0,0,,, 171504,13 2 event ScriptEventCode TDX_PLAY, code=129, state=1100 171504,13 2 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY 171504,13 2 path {TDX_PLAY} not found 171506,23 2 tw PlayEnd 2 604625 171506,23 2 play end id=604625, (current ID) 171506,23 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171506,23 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171506,23 2 path {EV_PLAY_FINISHED} not found 171506,23 2 timer set 10 EV_TIMEOUT_HANGUP 171506,25 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171506,25 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171506,25 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171506,25 2 path {EV_TIMEOUT_GOTOMODULE} not found 171506,25 2 fn RunModule start 171506,25 2 timer clear 171506,27 2 Play Module start 171506,27 2 state [5] Playing 171506,27 2 state [5] Playing (C:\Voice_jose_testing\hookflah\5.wav) 171506,27 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\5.wav 171506,27 2 timer clear 171506,28 2 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 171506,28 2 event ScriptEventCode TDX_DIAL, code=132, state=1100 171506,28 2 LsPlayMsg EV_UNKNOWN_132,TDX_DIAL 171506,28 2 path {TDX_DIAL} not found 171506,36 2 tw wav->vox convert end 606765,C:\Voice_jose_testing\hookflah\5.vox,1,0,, 171506,38 2 play start ok, lPlayId=606859 171507,23 2 tw PlayEnd 2 606859 171507,23 2 play end id=606859, (current ID) 171507,23 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171507,23 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171507,25 2 path {EV_PLAY_FINISHED} not found 171507,25 2 timer set 10 EV_TIMEOUT_HANGUP 171507,25 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171507,25 2 tw DialogicEvent 129,TDX_PLAY,606859,0,0,,, 171507,25 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171507,27 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171507,27 2 path {TDX_PLAY} not found 171507,36 0 sys cleanup Start 171507,36 0 sys cleanup End 171508,33 2 timer fired EV_TIMEOUT_GOTOMODULE 171508,33 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171508,33 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171508,33 2 path {EV_TIMEOUT_GOTOMODULE} not found 171508,33 2 fn RunModule start 171508,33 2 timer clear 171508,34 2 rv add [Hangup Time]{2005-10-06 17:15:08} 171508,34 2 state Hanging up call... [Hangup Module] 171508,34 2 HangupCall_Common hCall=2 171508,34 2 rec RecSoundStop ok 171508,36 2 play PlaySoundStop ok 171508,36 2 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 171508,36 2 fnHangupCall end 171508,41 2 event callstate IDLE 2 1,0,0 171508,41 2 WorkingMode@Idle= 171508,41 2 timer clear 171508,41 2 rec RecSoundStop ok 171508,41 2 play PlaySoundStop ok 171508,42 2 rv add [CallEndTime]{2005-10-06 17:15:08} 171508,44 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 171508,44 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 171508,44 2 event ScriptEventCode TDX_SETHOOK, code=135, state=900 171508,44 2 LsAwaitingCalls EV_UNKNOWN_135 171509,45 2 timer fired EV_TIMEOUT_TIMETOREINITLINE 171509,45 2 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 171509,45 2 init atidle reinit : start 171509,45 2 init atidle reinit iConferenceOtherLegLid=-1 171509,45 2 init atidle reinit : reset all LineState variables 171509,45 2 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 171509,47 2 state Waiting for a call... 171509,47 2 event callstate OFFERING 2 2,0,0 171509,47 2 script interpretor: VgMulti v6.0.2275 171509,48 2 fired OFFERING event to listeners 171509,48 2 set LineState().hCall = 2 in LINECALLSTATE_OFFERING 171509,48 2 iIvrDev=2 171509,48 2 set linestate CID vars 171509,48 2 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 171509,48 2 rings=0, min rings before answer=0 (iCallerIdHasArrived=0) 171509,50 2 tw ring 1 171509,50 2 ring time since last ring event (sec): 0,00 171509,50 2 rings=1, min rings before answer=0 (iCallerIdHasArrived=0) 171509,50 2 rv clear all 171509,50 2 init LineState ResetAtStartOfNewCall. 171509,52 2 answer the call 171509,52 2 timer clear 171509,52 2 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 171509,52 2 event ScriptEventCode TDX_CST, code=134, state=6001 171510,11 2 event callstate CONNECTED 2 256,0,0 171510,13 2 LineEvCallState_Connected hDevice=2 params=256,0,0 171510,13 2 WorkingModes tapi= script= LineState().iState=6001 171510,13 2 Inband detection not enabled 171510,13 2 StartLoadedVgs at 2005-10-06 17:15:10 [VgMulti v6.0.2275] 171510,14 2 set LineState().iVgsIdx=2 171510,14 2 set sScriptToRunOnHangup=[] in StartLoadedVgs 171510,14 2 init StartLoadedVgs_InitLineState start 171510,14 2 rv add [$RV_STARTTIME]{2005-10-06 17:15:10} 171510,14 2 rv add [$RV_DEVICEID]{2} 171510,14 2 rv add [$RV_CIDNAME]{} 171510,16 2 rvns add [PathApp]{C:\Program\VoiceGuide\} 171510,16 2 rvns add [scriptsPath]{C:\Voice_jose_testing\hookflah\} 171510,16 2 rv add [$RV_CIDNUMBER]{} 171510,16 2 fn RunModule start 171510,16 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 171510,17 2 event ScriptEventCode TDX_SETHOOK, code=135, state=6001 171510,17 2 tw DialogicEvent 134,TDX_CST,172,0,0,DE_LCON,, 171510,17 2 event ScriptEventCode TDX_CST, code=134, state=6001 171510,17 2 timer clear 171510,17 2 Play Module start 171510,19 2 state [1] Playing 171510,19 2 state [1] Playing (C:\Voice_jose_testing\hookflah\1.wav) 171510,19 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\1.wav 171510,19 2 timer clear 171510,22 2 tw wav->vox convert end 610687,C:\Voice_jose_testing\hookflah\1.vox,1,0,, 171510,23 2 play start ok, lPlayId=610734 171511,50 2 tw PlayEnd 2 610734 171511,50 2 play end id=610734, (current ID) 171511,50 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171511,50 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171511,50 2 path {EV_PLAY_FINISHED} not found 171511,52 2 timer set 10 EV_TIMEOUT_HANGUP 171511,52 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171511,52 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171511,52 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171511,52 2 path {EV_TIMEOUT_GOTOMODULE} not found 171511,52 2 fn RunModule start 171511,53 2 timer clear 171511,53 2 Play Module start 171511,53 2 state Playing 171511,53 2 state Playing (!,,) using tw.PlayStart 171511,53 2 timer clear 171511,55 2 play start ok, lPlayId=612031 171511,55 2 tw DialogicEvent 129,TDX_PLAY,610734,0,0,,, 171511,55 2 event ScriptEventCode TDX_PLAY, code=129, state=1100 171511,55 2 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY 171511,55 2 path {TDX_PLAY} not found 171513,64 2 tw PlayEnd 2 612031 171513,66 2 play end id=612031, (current ID) 171513,66 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171513,66 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171513,66 2 path {EV_PLAY_FINISHED} not found 171513,66 2 timer set 10 EV_TIMEOUT_HANGUP 171513,67 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171513,67 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171513,67 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171513,67 2 path {EV_TIMEOUT_GOTOMODULE} not found 171513,67 2 fn RunModule start 171513,69 2 timer clear 171513,69 2 Play Module start 171513,69 2 state [2] Playing 171513,69 2 state [2] Playing (C:\Voice_jose_testing\hookflah\2.wav) 171513,69 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\2.wav 171513,70 2 timer clear 171513,70 2 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 171513,70 2 event ScriptEventCode TDX_DIAL, code=132, state=1100 171513,70 2 LsPlayMsg EV_UNKNOWN_132,TDX_DIAL 171513,70 2 path {TDX_DIAL} not found 171513,77 2 tw wav->vox convert end 614187,C:\Voice_jose_testing\hookflah\2.vox,1,0,, 171513,78 2 play start ok, lPlayId=614265 171514,64 2 tw PlayEnd 2 614265 171514,64 2 play end id=614265, (current ID) 171514,64 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171514,64 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171514,66 2 path {EV_PLAY_FINISHED} not found 171514,66 2 timer set 10 EV_TIMEOUT_HANGUP 171514,66 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171514,66 2 tw DialogicEvent 129,TDX_PLAY,614265,0,0,,, 171514,66 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171514,67 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171514,67 2 path {TDX_PLAY} not found 171515,66 2 timer fired EV_TIMEOUT_GOTOMODULE 171515,66 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171515,66 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171515,66 2 path {EV_TIMEOUT_GOTOMODULE} not found 171515,66 2 fn RunModule start 171515,67 2 timer clear 171515,67 2 Play Module start 171515,67 2 state [3] Playing 171515,67 2 state [3] Playing (C:\Voice_jose_testing\hookflah\3.wav) 171515,67 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\3.wav 171515,69 2 timer clear 171515,69 2 tw wav->vox convert end 616171,C:\Voice_jose_testing\hookflah\3.vox,1,0,, 171515,70 2 play start ok, lPlayId=616187 171516,97 2 tw PlayEnd 2 616187 171516,97 2 play end id=616187, (current ID) 171516,97 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171516,97 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171516,98 2 path {EV_PLAY_FINISHED} not found 171516,98 2 timer set 10 EV_TIMEOUT_HANGUP 171516,98 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171516,98 2 tw DialogicEvent 129,TDX_PLAY,616187,0,0,,, 171516,98 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171517,00 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171517,00 2 path {TDX_PLAY} not found 171517,98 2 timer fired EV_TIMEOUT_GOTOMODULE 171517,98 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171517,98 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171517,98 2 path {EV_TIMEOUT_GOTOMODULE} not found 171517,98 2 fn RunModule start 171518,00 2 timer clear 171518,00 2 Play Module start 171518,00 2 state [4] Playing 171518,00 2 state [4] Playing (C:\Voice_jose_testing\hookflah\4.wav) 171518,00 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\4.wav 171518,02 2 timer clear 171518,11 2 tw wav->vox convert end 618500,C:\Voice_jose_testing\hookflah\4.vox,1,0,, 171518,13 2 play start ok, lPlayId=618609 171519,00 2 tw PlayEnd 2 618609 171519,00 2 play end id=618609, (current ID) 171519,00 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171519,00 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171519,00 2 path {EV_PLAY_FINISHED} not found 171519,02 2 timer set 10 EV_TIMEOUT_HANGUP 171519,02 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171519,02 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171519,02 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171519,02 2 path {EV_TIMEOUT_GOTOMODULE} not found 171519,03 2 fn RunModule start 171519,03 2 tw DialogicEvent 129,TDX_PLAY,618609,0,0,,, 171519,03 2 event ScriptEventCode TDX_PLAY, code=129, state=6001 171519,03 2 timer clear 171519,03 2 Play Module start 171519,05 2 state [flash2] Playing 171519,05 2 state [flash2] Playing (!,,) using tw.PlayStart 171519,05 2 timer clear 171519,05 2 play start ok, lPlayId=619546 171521,16 2 tw PlayEnd 2 619546 171521,16 2 play end id=619546, (current ID) 171521,16 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171521,17 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171521,17 2 path {EV_PLAY_FINISHED} not found 171521,17 2 timer set 10 EV_TIMEOUT_HANGUP 171521,17 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171521,17 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171521,19 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171521,19 2 path {EV_TIMEOUT_GOTOMODULE} not found 171521,19 2 fn RunModule start 171521,19 2 timer clear 171521,20 2 Play Module start 171521,20 2 state [5] Playing 171521,20 2 state [5] Playing (C:\Voice_jose_testing\hookflah\5.wav) 171521,20 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\5.wav 171521,20 2 timer clear 171521,22 2 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 171521,22 2 event ScriptEventCode TDX_DIAL, code=132, state=1100 171521,22 2 LsPlayMsg EV_UNKNOWN_132,TDX_DIAL 171521,22 2 path {TDX_DIAL} not found 171521,23 2 tw wav->vox convert end 621703,C:\Voice_jose_testing\hookflah\5.vox,1,0,, 171521,25 2 play start ok, lPlayId=621750 171522,11 2 tw PlayEnd 2 621750 171522,11 2 play end id=621750, (current ID) 171522,13 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171522,13 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171522,13 2 path {EV_PLAY_FINISHED} not found 171522,13 2 timer set 10 EV_TIMEOUT_HANGUP 171522,13 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171522,14 2 tw DialogicEvent 129,TDX_PLAY,621750,0,0,,, 171522,14 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171522,14 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171522,14 2 path {TDX_PLAY} not found 171523,16 2 timer fired EV_TIMEOUT_GOTOMODULE 171523,16 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171523,16 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171523,16 2 path {EV_TIMEOUT_GOTOMODULE} not found 171523,16 2 fn RunModule start 171523,17 2 timer clear 171523,17 2 rv add [Hangup Time]{2005-10-06 17:15:23} 171523,17 2 state Hanging up call... [Hangup Module] 171523,17 2 HangupCall_Common hCall=2 171523,19 2 rec RecSoundStop ok 171523,19 2 play PlaySoundStop ok 171523,19 2 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 171523,19 2 fnHangupCall end 171523,23 2 event callstate IDLE 2 1,0,0 171523,23 2 WorkingMode@Idle= 171523,23 2 timer clear 171523,25 2 rec RecSoundStop ok 171523,25 2 play PlaySoundStop ok 171523,25 2 rv add [CallEndTime]{2005-10-06 17:15:23} 171523,27 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 171523,27 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 171523,27 2 event ScriptEventCode TDX_SETHOOK, code=135, state=900 171523,28 2 LsAwaitingCalls EV_UNKNOWN_135 171524,28 2 timer fired EV_TIMEOUT_TIMETOREINITLINE 171524,28 2 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 171524,28 2 init atidle reinit : start 171524,28 2 init atidle reinit iConferenceOtherLegLid=-1 171524,28 2 init atidle reinit : reset all LineState variables 171524,30 2 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 171524,30 2 state Waiting for a call... 171524,31 2 event callstate OFFERING 2 2,0,0 171524,33 2 script interpretor: VgMulti v6.0.2275 171524,33 2 fired OFFERING event to listeners 171524,33 2 set LineState().hCall = 2 in LINECALLSTATE_OFFERING 171524,33 2 iIvrDev=2 171524,33 2 set linestate CID vars 171524,34 2 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING 171524,34 2 rings=0, min rings before answer=0 (iCallerIdHasArrived=0) 171524,34 2 tw ring 1 171524,34 2 ring time since last ring event (sec): 0,00 171524,36 2 rings=1, min rings before answer=0 (iCallerIdHasArrived=0) 171524,36 2 rv clear all 171524,36 2 init LineState ResetAtStartOfNewCall. 171524,36 2 answer the call 171524,36 2 timer clear 171524,38 2 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON, 171524,38 2 event ScriptEventCode TDX_CST, code=134, state=6001 171524,97 2 event callstate CONNECTED 2 256,0,0 171524,97 2 LineEvCallState_Connected hDevice=2 params=256,0,0 171524,97 2 WorkingModes tapi= script= LineState().iState=6001 171524,97 2 Inband detection not enabled 171524,98 2 StartLoadedVgs at 2005-10-06 17:15:24 [VgMulti v6.0.2275] 171524,98 2 set LineState().iVgsIdx=2 171524,98 2 set sScriptToRunOnHangup=[] in StartLoadedVgs 171524,98 2 init StartLoadedVgs_InitLineState start 171525,00 2 rv add [$RV_STARTTIME]{2005-10-06 17:15:24} 171525,00 2 rv add [$RV_DEVICEID]{2} 171525,00 2 rv add [$RV_CIDNAME]{} 171525,00 2 rvns add [PathApp]{C:\Program\VoiceGuide\} 171525,00 2 rvns add [scriptsPath]{C:\Voice_jose_testing\hookflah\} 171525,02 2 rv add [$RV_CIDNUMBER]{} 171525,02 2 fn RunModule start 171525,02 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND, 171525,02 2 event ScriptEventCode TDX_SETHOOK, code=135, state=6001 171525,03 2 tw DialogicEvent 134,TDX_CST,172,0,0,DE_LCON,, 171525,03 2 event ScriptEventCode TDX_CST, code=134, state=6001 171525,03 2 timer clear 171525,03 2 Play Module start 171525,03 2 state [1] Playing 171525,05 2 state [1] Playing (C:\Voice_jose_testing\hookflah\1.wav) 171525,05 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\1.wav 171525,05 2 timer clear 171525,08 2 tw wav->vox convert end 625546,C:\Voice_jose_testing\hookflah\1.vox,1,0,, 171525,09 2 play start ok, lPlayId=625578 171526,34 2 tw PlayEnd 2 625578 171526,36 2 play end id=625578, (current ID) 171526,36 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171526,36 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171526,36 2 path {EV_PLAY_FINISHED} not found 171526,36 2 timer set 10 EV_TIMEOUT_HANGUP 171526,38 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171526,38 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171526,38 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171526,38 2 path {EV_TIMEOUT_GOTOMODULE} not found 171526,39 2 fn RunModule start 171526,39 2 tw DialogicEvent 129,TDX_PLAY,625578,0,0,,, 171526,39 2 event ScriptEventCode TDX_PLAY, code=129, state=6001 171526,39 2 timer clear 171526,41 2 Play Module start 171526,41 2 state Playing 171526,41 2 state Playing (!,,) using tw.PlayStart 171526,41 2 timer clear 171526,41 2 play start ok, lPlayId=626906 171528,52 2 tw PlayEnd 2 626906 171528,52 2 play end id=626906, (current ID) 171528,53 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171528,53 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171528,53 2 path {EV_PLAY_FINISHED} not found 171528,53 2 timer set 10 EV_TIMEOUT_HANGUP 171528,53 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171528,55 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171528,55 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171528,55 2 path {EV_TIMEOUT_GOTOMODULE} not found 171528,55 2 fn RunModule start 171528,56 2 timer clear 171528,56 2 Play Module start 171528,56 2 state [2] Playing 171528,56 2 state [2] Playing (C:\Voice_jose_testing\hookflah\2.wav) 171528,58 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\2.wav 171528,58 2 timer clear 171528,58 2 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 171528,58 2 event ScriptEventCode TDX_DIAL, code=132, state=1100 171528,58 2 LsPlayMsg EV_UNKNOWN_132,TDX_DIAL 171528,59 2 path {TDX_DIAL} not found 171528,61 2 tw wav->vox convert end 629078,C:\Voice_jose_testing\hookflah\2.vox,1,0,, 171528,63 2 play start ok, lPlayId=629109 171529,48 2 tw PlayEnd 2 629109 171529,48 2 play end id=629109, (current ID) 171529,48 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171529,48 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171529,50 2 path {EV_PLAY_FINISHED} not found 171529,52 2 timer set 10 EV_TIMEOUT_HANGUP 171529,52 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171529,52 2 tw DialogicEvent 129,TDX_PLAY,629109,0,0,,, 171529,52 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171529,52 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171529,53 2 path {TDX_PLAY} not found 171530,56 2 timer fired EV_TIMEOUT_GOTOMODULE 171530,56 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171530,56 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171530,56 2 path {EV_TIMEOUT_GOTOMODULE} not found 171530,56 2 fn RunModule start 171530,58 2 timer clear 171530,58 2 Play Module start 171530,58 2 state [3] Playing 171530,58 2 state [3] Playing (C:\Voice_jose_testing\hookflah\3.wav) 171530,58 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\3.wav 171530,59 2 timer clear 171530,64 2 tw wav->vox convert end 631078,C:\Voice_jose_testing\hookflah\3.vox,1,0,, 171530,64 2 play start ok, lPlayId=631140 171531,91 2 tw PlayEnd 2 631140 171531,91 2 play end id=631140, (current ID) 171531,91 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171531,92 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171531,92 2 path {EV_PLAY_FINISHED} not found 171531,92 2 timer set 10 EV_TIMEOUT_HANGUP 171531,92 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171531,92 2 tw DialogicEvent 129,TDX_PLAY,631140,0,0,,, 171531,94 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171531,94 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171531,94 2 path {TDX_PLAY} not found 171533,00 2 timer fired EV_TIMEOUT_GOTOMODULE 171533,00 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171533,00 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171533,00 2 path {EV_TIMEOUT_GOTOMODULE} not found 171533,00 2 fn RunModule start 171533,02 2 timer clear 171533,02 2 Play Module start 171533,02 2 state [4] Playing 171533,02 2 state [4] Playing (C:\Voice_jose_testing\hookflah\4.wav) 171533,02 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\4.wav 171533,03 2 timer clear 171533,06 2 tw wav->vox convert end 633515,C:\Voice_jose_testing\hookflah\4.vox,1,0,, 171533,06 2 play start ok, lPlayId=633562 171533,94 2 tw PlayEnd 2 633562 171533,94 2 play end id=633562, (current ID) 171533,94 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171533,94 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171533,95 2 path {EV_PLAY_FINISHED} not found 171533,95 2 timer set 10 EV_TIMEOUT_HANGUP 171533,95 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171533,95 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171533,95 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171533,97 2 path {EV_TIMEOUT_GOTOMODULE} not found 171533,97 2 fn RunModule start 171533,97 2 timer clear 171533,97 2 Play Module start 171533,97 2 state [flash2] Playing 171533,98 2 state [flash2] Playing (!,,) using tw.PlayStart 171533,98 2 timer clear 171533,98 2 play start ok, lPlayId=634484 171533,98 2 tw DialogicEvent 129,TDX_PLAY,633562,0,0,,, 171534,00 2 event ScriptEventCode TDX_PLAY, code=129, state=1100 171534,00 2 LsPlayMsg EV_UNKNOWN_129,TDX_PLAY 171534,00 2 path {TDX_PLAY} not found 171536,09 2 tw PlayEnd 2 634484 171536,09 2 play end id=634484, (current ID) 171536,09 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171536,11 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171536,11 2 path {EV_PLAY_FINISHED} not found 171536,11 2 timer set 10 EV_TIMEOUT_HANGUP 171536,11 2 timer set 0 EV_TIMEOUT_GOTOMODULE 171536,11 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171536,13 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171536,13 2 path {EV_TIMEOUT_GOTOMODULE} not found 171536,13 2 fn RunModule start 171536,13 2 timer clear 171536,14 2 Play Module start 171536,14 2 state [5] Playing 171536,14 2 state [5] Playing (C:\Voice_jose_testing\hookflah\5.wav) 171536,14 2 tw ConvertWav2Vox C:\Voice_jose_testing\hookflah\5.wav 171536,14 2 timer clear 171536,16 2 tw DialogicEvent 132,TDX_DIAL,0,0,0,,, 171536,16 2 event ScriptEventCode TDX_DIAL, code=132, state=1100 171536,16 2 LsPlayMsg EV_UNKNOWN_132,TDX_DIAL 171536,16 2 path {TDX_DIAL} not found 171536,19 2 tw wav->vox convert end 636640,C:\Voice_jose_testing\hookflah\5.vox,1,0,, 171536,20 2 play start ok, lPlayId=636687 171537,06 2 tw PlayEnd 2 636687 171537,06 2 play end id=636687, (current ID) 171537,08 2 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1100 171537,08 2 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED 171537,08 2 path {EV_PLAY_FINISHED} not found 171537,08 2 timer set 10 EV_TIMEOUT_HANGUP 171537,08 2 timer set 1 EV_TIMEOUT_GOTOMODULE 171537,09 2 tw DialogicEvent 129,TDX_PLAY,636687,0,0,,, 171537,09 2 event ScriptEventCode TDX_PLAY, code=129, state=1101 171537,09 2 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY 171537,09 2 path {TDX_PLAY} not found 171538,08 2 timer fired EV_TIMEOUT_GOTOMODULE 171538,08 2 event ScriptEventCode EV_TIMEOUT_GOTOMODULE, code=9002, state=1101 171538,08 2 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE 171538,08 2 path {EV_TIMEOUT_GOTOMODULE} not found 171538,08 2 fn RunModule start 171538,09 2 timer clear 171538,09 2 rv add [Hangup Time]{2005-10-06 17:15:38} 171538,09 2 state Hanging up call... [Hangup Module] 171538,09 2 HangupCall_Common hCall=2 171538,11 2 rec RecSoundStop ok 171538,11 2 play PlaySoundStop ok 171538,11 2 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 171538,11 2 fnHangupCall end 171538,16 2 event callstate IDLE 2 1,0,0 171538,16 2 WorkingMode@Idle= 171538,17 2 timer clear 171538,17 2 rec RecSoundStop ok 171538,17 2 play PlaySoundStop ok 171538,17 2 rv add [CallEndTime]{2005-10-06 17:15:38} 171538,19 2 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 171538,20 2 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 171538,20 2 event ScriptEventCode TDX_SETHOOK, code=135, state=900 171538,20 2 LsAwaitingCalls EV_UNKNOWN_135 171539,22 2 timer fired EV_TIMEOUT_TIMETOREINITLINE 171539,22 2 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 171539,22 2 init atidle reinit : start 171539,22 2 init atidle reinit iConferenceOtherLegLid=-1 171539,22 2 init atidle reinit : reset all LineState variables 171539,23 2 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 171539,23 2 state Waiting for a call... 171539,56 2 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 171539,56 2 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900 ------------------------------------------------------------ Thank you for your help! jose Share this post Link to post
SupportTeam Report post Posted 10/07/2005 03:12 AM I can see in the trace log this: "165920,66 2 event callstate DISCONNECTED 2 16384,0,0" We'll need to see the MMDDtw.txt trace of this to see what happened. The "Cisco does not recognize the hookflash" issues on your system are being dealt with in this thread: http://voiceguide.com/forums/index.php?showtopic=3194 Please place all posts regarding that issue in the abovementioned thread only. (as we mentioned already here: http://voiceguide.com/forums/index.php?showtopic=3270) Share this post Link to post
Guest elSueco Report post Posted 10/07/2005 07:48 AM Hello! We'll need to see the MMDDtw.txt trace of this to see what happened. Here I send you this file. I´ll continue in the other threads as you suggest. Thank you! jose 1006tw.txt Share this post Link to post
SupportTeam Report post Posted 10/07/2005 11:28 PM Trace shows that call was disconnected to Loop Current Drop - confirming that this is the main cause of problems with this system. You can tell its caused by Loop Current Drop from these entries in trace: LINE_CALLSTATE(2, 0x2, 0x4000, 0x0, 0x0) LINE_CALLSTATE-LINECALLSTATE_DISCONNECTED-DE_LCOF We can see that Loop current seems to be going up and down on this system all the time: 173642.187 002 ev TDX_CST (CST Event Received) 173642.187 002 ev TDX_CST DE_LCON data=7577 173642.187 002 ev TDX_CST (CST Event Received) 173642.187 002 ev TDX_CST DE_LCOF data=1 173642.281 002 ev TDX_CST (CST Event Received) 173642.281 002 ev TDX_CST DE_LCON data=9 173642.296 002 ev TDX_CST (CST Event Received) 173642.296 002 ev TDX_CST DE_LCOF data=1 173642.390 002 ev TDX_CST (CST Event Received) 173642.390 002 ev TDX_CST DE_LCON data=10 173642.421 002 ev TDX_CST (CST Event Received) 173642.421 002 ev TDX_CST DE_LCOF data=2 173642.515 002 ev TDX_CST (CST Event Received) 173642.515 002 ev TDX_CST DE_LCON data=10 173642.515 002 ev TDX_CST (CST Event Received) 173642.515 002 ev TDX_CST DE_LCOF data=1 173642.625 002 ev TDX_CST (CST Event Received) 173642.625 002 ev TDX_CST DE_LCON data=10 173642.625 002 ev TDX_CST (CST Event Received) 173642.625 002 ev TDX_CST DE_LCOF data=1 173642.734 002 ev TDX_CST (CST Event Received) 173642.734 002 ev TDX_CST DE_LCON data=10 173642.734 002 ev TDX_CST (CST Event Received) 173642.734 002 ev TDX_CST DE_LCOF data=1 173642.828 002 ev TDX_CST (CST Event Received) 173642.828 002 ev TDX_CST DE_LCON data=9 173642.843 002 ev TDX_CST (CST Event Received) 173642.843 002 ev TDX_CST DE_LCOF data=2 173642.937 002 ev TDX_CST (CST Event Received) 173642.937 002 ev TDX_CST DE_LCON data=9 173642.953 002 ev TDX_CST (CST Event Received) 173642.953 002 ev TDX_CST DE_LCOF data=1 173643.046 002 ev TDX_CST (CST Event Received) 173643.046 002 ev TDX_CST DE_LCON data=10 173643.078 002 ev TDX_CST (CST Event Received) 173643.078 002 ev TDX_CST DE_LCOF data=2 173643.171 002 ev TDX_CST (CST Event Received) 173643.171 002 ev TDX_CST DE_LCON data=10 173643.187 002 ev TDX_CST (CST Event Received) 173643.187 002 ev TDX_CST DE_LCOF data=1 Looks like this is done by the Cisco as we see this pattern a number of times throughout the trace. Have you looked into Cisco's configuration? This is something you should be able to control from Cisco's side. Have you tried using the ktTelControl_LC_OFF_disabled.zip OCX we posted a week ago in this thread? Is there a pattern to how other this problems happens - some calls must be answered OK as you are posting about problems with call transfers later in the script as well.. Share this post Link to post
Guest Guest Report post Posted 10/08/2005 11:02 AM Hello! Have you tried using the ktTelControl_LC_OFF_disabled.zip OCX we posted a week ago in this thread? Yes, I did. The problem with this new OCX file is that voiceguide never hangs up becuase I think that voiceguide ignores or doesn´t detect when the caller hangs up the phone. You were rigth about my Cisco equipment. It looks like they have a serious problem. I´ve been testing to make a transfer call with a phone and I couldn´t. The PAP2 ignores completely the hookflash tone. I am going to do a little more research about this. In the mean time, if you come up with something, please let me know. Thank you very much for your help! jose Share this post Link to post
SupportTeam Report post Posted 10/09/2005 02:05 AM Yes, I did. The problem with this new OCX file is that voiceguide never hangs up becuase I think that voiceguide ignores or doesn’t detect when the caller hangs up the phone. If the tone detection is set up correctly then the hangup/disconnect tone will be detected and then VoiceGuide will hangup the call then. VoiceGuide will also hangup after timing out awaiting user input etc. Share this post Link to post
