Modem Interrupts Wav Playback And Hangs Up

[Guest ggomezv]

I'm evaluating voice mail and I've the following problem:

When the wellcome wav plays , it lasts about 12 seconds and hangs .

I've disabled all my wave drivers leaving only the modem wave driver.

 

Here's the trace log:

 

104652.57 0 callstate OFFERING 66155 0 4

104652.57 0 rv clear

104652.57 0 Answer the call at 22/07/2005 10:46:52 a.m.

104652.58 0 lineAnswer(66155) => 66241

104652.58 0 ring 1

104652.58 0 callstate ACCEPTED 66155 0 0

104653.29 0 dial start any summary:|0:hc>0|

104655.87 0 tapi Reply (LineEvReply) ok 66241 0

104655.87 0 callstate CONNECTED 66155 0 0

104655.87 0 callstate CONNECTED 66155,0,0

104655.88 0 WorkingModeTAPI@Connected=

104655.88 0 WorkingModeScript@Connected=

104655.88 0 Inband detection not enabled

104655.88 0 StartLoadedVgs at 22/07/2005 10:46:55 a.m., script interpretor VgMulti v5.2.4000 0

104655.89 0 rv ns add [scriptsPath]{C:\Bansi\}

104655.89 0 rv ns add [scriptPath]{C:\Bansi}

104655.89 0 rv lg add [$RV_STARTTIME]{22/07/2005 10:46:55 a.m.}

104655.89 0 rv lg add [$RV_DEVICEID]{0}

104655.90 0 rv lg add [$RV_CIDNAME]{}

104655.00 0 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

104655.00 0 rv lg add [$RV_CIDNUMBER]{}

104656.03 0 timer clear

104656.03 0 [Welcome] Playing

104656.04 0 [Welcome] Playing (C:\VOC\Bienvenida.wav)

104656.04 0 play set playid=985647

104656.53 0 PlaySoundStart ok [C:\VOC\Bienvenida.wav]

104656.58 0 timer clear

104656.58 0 RunModule PLAY end

104656.60 0 wa(50151,98564700)

104708.50 0 dtmf D (66155,68,2)

104708.61 0 ScriptEventCode 68 iLineState=1100

104708.61 0 rv lg add [Hangup Time]{22/07/2005 10:47:08 a.m.}

104708.61 0 Hanging up call... [Global End-of-Call DTMF (D)]

104708.64 0 RecSoundStop ok

104710.04 0 PlaySoundStop err=0

104710.04 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

104710.05 0 fnHangupCall end

104711.35 0 callstate DISCONNECTED 66155 1 0

104711.36 0 ScriptEventCode 9250 iLineState=900

104711.36 0 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

104711.36 0 rv lg add [Hangup Time]{22/07/2005 10:47:11 a.m.}

104711.37 0 Hanging up call...

104711.42 0 RecSoundStop ok

104711.48 0 PlaySoundStop err=0

104711.49 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

104711.49 0 fnHangupCall end

104711.50 0 callstate IDLE 66155 0 0

104711.50 0 WorkingMode@Idle=

104711.51 0 timer clear

104711.51 0 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

104711.51 0 tapi Reply (LineEvReply) ok 66036 0

104711.52 0 tapi Reply (LineEvReply) ok 65950 0

104712.42 0 timer fired EV_TIMEOUT_TIMETOREINITLINE

104712.59 0 ScriptEventCode 9008 iLineState=900

104712.59 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

104712.59 0 ReinitTelephony due to IDLE

104712.61 0 tapic lineDeallocateCall(MainCall:66155) 0

104713.06 0 lineOpen(0)=>

104713.10 0 Waiting for a call...

104713.10 0 LineHandle=66019

104713.11 0 amchk set AMdet=False in Reinit@idle

104713.11 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

104713.17 0 dial start any summary:|0:rdy=0|

104716.26 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

104716.26 0 ScriptEventCode 9013 iLineState=900

104716.39 0 dial start any summary:|0:idx=0|

 

Any idea why this is happenning?

 

Thanks in advance for your help.

 

GGV

[SupportTeam]

104708.50 0 dtmf D (66155,68,2)

...

104708.61 0 Hanging up call... [Global End-of-Call DTMF (D)]

The mode is reporting that is has heard DTMF tone "D" on the line, so VG hangs up the call.

 

Your options are to re-record the message which is playing at the time this tone is detected or (better yet) get a Dialogic card instead of the modem.