After Hangup

[pplusadmin]

What would cause a script to not run the default script after hangup script?

 

I'm using version 5.2.3028 with the hangup script identified in the script properties. When a user leaves a voicemail and presses 0 to continue, the script continues and after it is all done the specified hangup script is run. However, if they hangup immediately after leaving a msg, it doesn't run. In the log file it shows

"After Hangup script:[VmLmHangup.vgs]" - this is not what is entered in the script properties.

[SupportTeam]

In the log file it shows "After Hangup script:[VmLmHangup.vgs]"

 

Which 'On hangup" script is ran depends on which script is executing at the time.

 

Sounds like You should look into changing "On Hangup" scripts for voicemail scripts (see VG's \system\vm\ subdirectory) or changing the VmLmHangup.vgs itself (you'll need to use an Enterprise version of VG to change VmLmHangup.vgs)

[ktruk]

Yep, you will need to modify the script, as described by support, but then any other use of the voice-mail will use your customized version of the hang-up script which confuses things further.

 

My tip is to have the VmLmHangup script decide which module called it, (spot a $RV value) then take a branch to your code, then have your code chain thru to the original VmLm script.

 

Good luck - Tim.

[pplusadmin]

But this still requires the Enterprise version? Hmm. This was all working under our previous version - Interactive Voice Guide 4.5.xx. Could it be related at all to the disconnect tone detection?

[SupportTeam]

This was all working under our previous version - Interactive Voice Guide 4.5.xx

There should be no difference in how "On Hangup" scripts are ran between v4.x and v5.x

Could it be related at all to the disconnect tone detection?

"On Hangup" script run regardless of what caused end of call.