Answer And Disconnect

[Guest Guest_mael]

Hello, I have a D/41D ISA voice card,

works with intel dialogic samples programs, but voiceguide doesn't work when i try a sample, it answer after 5 rings, I see "hung up , playing sound" but I hear nothing and after 1 second it disconnect. In the journal viewer, nothing but just a time of my call.

 

Where should be the problem?

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the incoming call, this will allow us to see what is going on.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

 

You can enable the automatic saving of the logs to files in \log\ directory as well.

[Guest Guest_Mael]

This is what I have, I'm not shure but I think it should be a problem of file format...

 

113119,25 3 linedevstate 2048 0 0

113119,39 3 callstate OFFERING 65945 0 4

113119,43 3 callinfo CALLEDID

113119,43 3 callinfo ORIGIN

113119,43 3 ring 0

113119,68 0 dial start any summary:|3:hc>0|4:idx=0|5:idx=0|6:idx=0|

113125,16 3 ring 2

113125,16 3 rv clear

113125,18 3 Answer the call at 18/05/2005 11:31:25

113125,23 3 lineAnswer(65945) => 65928

113125,79 3 callstate CONNECTED 65945 1 0

113125,79 3 callstate CONNECTED 65945,1,0

113125,79 3 WorkingModeTAPI@Connected=

113125,79 3 WorkingModeScript@Connected=

113125,84 3 Inband detection not enabled

113125,88 3 StartLoadedVgs at 18/05/2005 11:31:25, v5.2.3063

113125,88 3 AddRVns [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Internet Portal\}

113125,89 3 AddRVns [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Internet Portal}

113125,95 3 rv add [$RV_STARTTIME]{18/05/2005 11:31:25}

113125,96 3 rv add [$RV_DEVICEID]{3}

113125,98 3 rv add [$RV_CIDNAME]{}

113125,98 3 AddRVns [PathApp]{C:\Program Files\VoiceGuide\}

113125,00 3 rv add [$RV_CIDNUMBER]{}

113126,02 3 tapi Reply (LineEvReply) ok 65928 0

113126,02 3 callinfo MONITORMODES

113126,09 3 timer clear

113126,09 3 [Welcome] Playing

113126,14 3 [Welcome] Playing (IpWelcome.wav)

113126,14 3 play set playid=145865

113126,30 3 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpWelcome.wav]

113126,30 3 play set playid=145865

113126,43 3 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

113126,45 3 For Dialogic use: PCM 11Khz 8bit Mono

113126,46 3 rv add [Hangup Time]{18/05/2005 11:31:26}

113126,48 3 Hanging up call... [srlib PlaySoundStart]

113126,50 3 RecSoundStop ok

113126,50 3 PlaySoundStop err=0

113126,52 3 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

113126,52 3 fnHangupCall end

113126,54 3 RunModule PLAY end

113126,57 3 play end current play (playid=0)

113126,57 3 ScriptEventCode 8001 iLineState=900

113126,57 3 LsAwaitingCalls EV_PLAY_FINISHED

113126,59 3 play end current play (playid=0)

113126,59 3 ScriptEventCode 8001 iLineState=900

113126,59 3 LsAwaitingCalls EV_PLAY_FINISHED

113127,92 3 linedevstate 2048 0 0

113127,93 3 callstate IDLE 65945 0 0

113127,93 3 WorkingMode@Idle=

113127,94 3 timer clear

113128,02 3 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

113128,03 3 tapi Reply (LineEvReply) ok 65911 0

113128,94 3 timer fired EV_TIMEOUT_TIMETOREINITLINE

113128,94 3 ScriptEventCode 9008 iLineState=900

113128,95 3 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

113128,96 3 ReinitTelephony due to IDLE

113128,97 3 tapic lineDeallocateCall(MainCall:65945) 0

113129,26 3 lineOpen(3)=>

113129,27 3 Waiting for a call...

113129,28 3 LineHandle=65894

113129,29 3 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

113129,35 0 dial start any summary:|3:rdy=0|4:idx=0|5:idx=0|6:idx=0|

113132,29 3 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

113132,30 3 ScriptEventCode 9013 iLineState=900

113132,54 0 dial start any summary:|3:idx=0|4:idx=0|5:idx=0|6:idx=0|

[SupportTeam]

In trace we see:

113126,30 3 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpWelcome.wav]

Sounds like the cards Wave drivers were not correctly installed - can you

try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

 

To remove other wave drivers got to Control Panel, double click on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.

 

Another option is to just install "VG for Dialogic" - that version does not use the Wave drivers. This is really the best way to go. See our WWW downloads page for download link.

[mael]

Hello,

I uninstalled and re install the wave drivers, and it still not work but I think now I have a different erreor message:

 

 

57851 5 tapie linedevstate 2048 0 0

57911 5 tapie callstate OFFERING 66424 0 4

57921 5 tapie callinfo CALLEDID

57921 5 tapie callinfo ORIGIN

57921 5 tapie ring 0

63869 5 tapie ring 2

63879 5 Answer the call

63879 5 lineAnswer(66424) => 66373

64470 5 tapie callstate CONNECTED 66424,1,0

64470 5 WorkingModeTAPI=

64470 5 WorkingModeScript=

64530 5 Inband detection not enabled

64530 5 tapi Reply 66373 0

64530 5 [Welcome] Playing

64530 5 [Welcome] Playing (IpWelcome.wav)

64550 5 Play Start line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x1e1ab8, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] file[C:\Program Files\VoiceGuide\Scripts\Internet Portal\IpWelcome.wav]

64560 5 PlaySoundStart line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x1e1ab8, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [C:\Program Files\VoiceGuide\system\voicedlgc\ErrorPlayingFile.wav]

64560 5 For Dialogic use: PCM 11Khz 8bit Mono

64570 5 HangupCall called from [srlib 609]

64570 5 Hanging up call...

64580 5 PlaySoundStop ok

64580 5 fnHangupCall end

64590 5 RunModule PLAY end

66503 5 tapie linedevstate 2048 0 0

66513 5 tapie callstate IDLE 66424 0 0

66513 5 WorkingMode@Idle=

66523 5 set EV_TIMEOUT_TIMETOREINITLINE 2

66533 5 tapi Reply 66390 0

67434 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

67444 5 ReinitTelephony due to IDLE start

67454 5 tapic lineDeallocateCall(MainCall:66424) 0

67665 5 lineOpen(5) => 0

67665 5 Waiting for a call...

67675 5 lineOpen(5)LineHandle=66339

 

64560 5 PlaySoundStart line[5] err=[0 wavec waveOutOpen(0x0, 0x0, 0x1e1ab8, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped

 

Is it a problem of file format?

[mael]

I found the problem:

 

Files format are not compressed.

For my dialogic card, my files format need to be compressed with: CCITT u-Law format